S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| reply to halfband
Re: Time to cancel service
"Entitlement to service" comes when you sell "service". The Walmart mentality has gotten us...tech services that nobody can understand or are non-existent, inferior products with no warranties, and an excessive reliance on other industrialized (and in many cases non-industrialized) nations.
No offense, but if you start worrying about your market size before you worry about the quality of your product, you already gone!
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Burn a tire, but make sure you buy that carbon offset! |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to HyPeRbAnD
said by HyPeRbAnD  : The problem is everyone wants to pay next to nothing for the service. I'd say the bigger problem is companies demand ludicrous profit margins and growth numbers to please the big stockholders. Gone are the days when making 10% profit was good. Now it's got to be 30% and it must GROW every year. If they miss their numbers, their stock tanks.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| reply to S_engineer
said by S_engineer :I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. What you say is true, but only for a small segment of the market. I do not see where service gets you a large following and I do not think your going to get "alot" of incremental income. For most Walmart items, service is not required, so the jobs move offshore. While for some service jobs, some customers will pay a premium for service, but I think the majority now believe they are "entitled to service" at the lowest possible cost which limits your market size.
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Registered Bandwidth Offender #40812 |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to HyPeRbAnD
I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. If the companies expenses rise, adjust the cost to your customer in a level manner. I suprised that companies do this after years of bad outsource PR.
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Burn a tire, but make sure you buy that carbon offset! |
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HyPeRbAnD
join:2006-01-07
Stow, MA
| reply to Techie714
The problem is everyone wants to pay next to nothing for the service. The only way a company can reduce cost is to outsource and eliminate jobs for Americans.
You get what you pay for; bad customer service and non American speaking phone support and Americans without jobs now.
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