cacoPremium
join:2005-03-10
Whittier, AK | I have Windstream DSL I have nothing put praise for Windstream. They provide DSL to me in an area that is pretty rural so I appreciate that. What I pay is not out of the ballpark and the few time I've had to call tech support their folks where helpful. Hell we had a nasty thunderstorm come thru a couple of weeks that knocked out dsl service for a couple of hours. By nasty I'm talking you better have found Jesus nasty. I called to notify Windstream service was out. The next day around 8am I get a call from a nice lady verifying if my service was back up. It had come back that same night. I understand that layoffs/outsourcing are not good for PR but sometimes they are necessary to grow a company. From what I read they seem to be offering a decent layoff package and Verizon will most likely pick up a good portion of those employees. Wish those affected luck and if they happen to be in Comcast area, check out the job opening at Comcast. Comcast is pretty much hiring like crazy in all markets.
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 jtudorXm 60's On 6 FreakPremium,MVM
join:2002-12-07
Morganton, NC | said by caco:I have nothing put praise for Windstream. and the few time I've had to call tech support their folks where helpful. That's what you say now, but wait a couple on months when you have to call India for tech support and let's see if you are still singing their praises! I bet not!
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Best of luck
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Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!!
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 halfbandPremium
join:2002-06-01
Huntsville, AL
 ·Comcast
| - Some outsource to increase profit/ROI (or as you say through Greed).
- Some outsource to grow the buisness by undercutting the competition on price.
- Some outsource to stay in buisness because in a generic comodaty market they can not compete in the same market with outsourced products.
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said by Realtech23:Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!! Companies that have switched gears this quickly, from crowing about US customer service to outsourcing to India, aren't doing it for greed. They are doing it because their company is going down the drain. Look for Windstream to be sold because their company can no longer make it on their own.
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1 edit | ok so you are saying that Time Warner Cable is going down the drain then? Because Most of there Tier 2 internet tech support is Outsourced. That is the stand you are taking x 544348? Halfband i can see your 3 options but for most companies its greed. The "undercutting" of employees is to save money in the owners pockets so they keep making more and more at any cost. That is my thought.
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 ARPremium,ExMod 2001-04
join:2000-09-21
Toronto, ON | reply to halfband
- And some hire in India because they can manage them better (overwork them, underpay them etc).
I was reading that the churn rate in India is 25%. So they'll be re-training a lot of those people. Not somewhere you want to be if you are a customer, using a company without a stable employee base. |
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jtudorXm 60's On 6 FreakPremium,MVM
join:2002-12-07
Morganton, NC | reply to Realtech23
said by Realtech23:ok so you are saying that Time Warner Cable is going down the drain then? Because Most of there Tier 2 internet tech support is Outsourced. That is the stand you are taking x 544348? Nope read what the poster says closely, don't jump so fast:
said by fAcEtIOUs:Companies that have switched gears this quickly, from crowing about US customer service to outsourcing to India, aren't doing it for greed. They are doing it because their company is going down the drain. Look for Windstream to be sold because their company can no longer make it on their own. He is NOT saying they are going down the drain because of moving support overseas, but because of the fast change from bragging that their support was not outsourced to doing the exact thing they were bragging they did not do.
He may or may not be right, but read and understand what he says before you chastise him for the wrong thing.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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halfbandPremium
join:2002-06-01
Huntsville, AL Reviews:
·Comcast
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said by Realtech23:The "undercutting" of employees is to save money in the owners pockets so they keep making more and more at any cost. That is my thought. Most large companies are publicly owned. The investment funds are the ones calling the shots for "profit growth". The ownership of investment funds is dominated by retirement funds. Retirement funds primarily care about return on investment, both short term income and long term growth. Oddly enough, the drive to outsourcing is driven by the needs of the retirement funds. Corporate Greed exists but to serve the desires of the investors who are in many cases just your ordinary retired or soon to be retired worker. This is a gross oversimplifications but strange non the less.
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| And as such those such companies should pay by having the consumer Not buy there products which would hurt the stock investors who are old and what not and POSSIBLY force them to wake up and bring our jobs back or there stocks do not gain. The sad part is that the New thing to do is invest in Overseas stocks as such those stocks own these outsourced companies which in turn make these stocks climb. All over money. Im not saying that we do not need money to live but asking that our own US citizens invest and trust in our own US economy instead of else where. Just sad that car makers can see the big picture and are moving factories here where as Tech rather ship jobs else where.
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halfbandPremium
join:2002-06-01
Huntsville, AL Reviews:
·Comcast
1 edit | said by Realtech23:Just sad that car makers can see the big picture and are moving factories here where as Tech rather ship jobs else where. But they do this primarily to avoid the huge US import tariffs and because the amount of labor in an auto has become a much smaller part of the total product cost. Outsourcing auto assembly labor is no longer a huge cost saver. Also, autos are one of the few market segments where perceived quality or service still command a substantial premium
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