S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| reply to halfband
Re: Time to cancel service
"Entitlement to service" comes when you sell "service". The Walmart mentality has gotten us...tech services that nobody can understand or are non-existent, inferior products with no warranties, and an excessive reliance on other industrialized (and in many cases non-industrialized) nations.
No offense, but if you start worrying about your market size before you worry about the quality of your product, you already gone!
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Burn a tire, but make sure you buy that carbon offset! |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| reply to S_engineer
said by S_engineer  :I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. What you say is true, but only for a small segment of the market. I do not see where service gets you a large following and I do not think your going to get "alot" of incremental income. For most Walmart items, service is not required, so the jobs move offshore. While for some service jobs, some customers will pay a premium for service, but I think the majority now believe they are "entitled to service" at the lowest possible cost which limits your market size.
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to HyPeRbAnD
I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. If the companies expenses rise, adjust the cost to your customer in a level manner. I suprised that companies do this after years of bad outsource PR.
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Burn a tire, but make sure you buy that carbon offset! |
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