rockola
@verizon.net
|  [connectivity] DSL disconnects after a couple of hours w/ vista
I just switched from an XP box using usb for dsl, and hooked it up to my new HP with Vista. Internet works fine with old Westell DSL modem I was using with XP (no problems)
and with Vista it kicks me off after a couple of hours, and I have to uninstall device and reload drivers each time to get it working again. Under connection status it says lease is only good for 2 hours.
HP is no help. Verizon doesn't have a clue.
Thanks for any insight! |
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Tommy12
join:2007-09-02
Woodhaven, NY
2 edits | Re: [connectivity] DSL disconnects after a couple of hours w/ vi
EDIT: Newbies are cool. =] Cooler when they act cool.  |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| reply to rockola
No transtats required tommy. Not a universal question to ask.
rockola, go get a CAT5e cable and use it instead of USB. USB should be a last resort, if the PC has no NIC. You will need to uninstall the USB driver from the PC. Uninstall is on the Westell.com site at: support/ pick your modem/ download USB Uninstall. |
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rockola
@verizon.net | reply to rockola
The westell site says its not supported. How can I remove the driver safely without an uninstall?
Thanks. |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA |
What's not supported? |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA | reply to rockola
What's not supported?
Oh, I see. Use the generic model number. Like instead of 610015-06 use 610010-06. The 10s are the generic models. 15s are Verizon. |
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rockola
@verizon.net
| reply to rockola
Ok I finally got verizon to see there were some errors on the line, and they had some settings wrong with the server also apparently.
I was able to get the modem working with ethernet instead of USB. Although after a few hours it now states there is a problem with internet explore, closes all open windows, then opens a new window and I am connected again. Better than before, but still a problem.
UNder connection status it now says my lease is good for about 8 hours.Not sure how long the lease should be good for or if this apples to the internet connection. |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA |
Check under Start > Control Panel > Network Connections, and see if there is still a connector there for the USB setup. If there is, right click it and Delete or Disable it. |
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KL
@exxonmobil.com | reply to rockola
Have you tried the device manager under Universal Serial Bus Controllers > Under USB Root Hub go to the properties and click on the Power management Tab nad uncheck the box "Allow the computer to turn off this device to save power" |
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