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Los Angeles, CA

Atlantic Broadband in Miami nightmare

This company is easily the worst I have ever encountered. I am going to spend all my free time making them comply with FCC regulations or have the company's license to provide service revoked.

I flew to Miami specifically to set up my condo with HD TiVos that use CableCards. I needed 6 total (2 for each unit). I have been here 2 weeks and had a technician here 3 times. They have only provided me with 1 card. All other cards tried do not work. The cards are from Scientific Atlanta (Cisco). Scientific Atlanta will not help me. Atlantic Broadband says to me they have no more cards and they don't support TiVo, both illegal statements.

I called TiVo and a low-level CSR didn't seem to care and didn't want to engage the process whereby they complain to the FCC. A higher level CSR did seem to care and was immediately willing to begin the process of putting pressure on Atlantic Broadband to comply with the law. I am waiting to hear back.