Telecoms Fail To Provide Online Customer Service > Verizon looks OK to me

Verizon looks OK to me

Same with Qwest... and they also have that site search option and a "customers with disabilities" link on the page too.

I think, personally, who ever did this study should find something worth studying. I'll chalk this up with the 5 million dollar grant a Southern CA College was given, about a decade ago, to study why so many illegal border jumpers from Mexico were being hit on the freeway while trying to run across the border to get into our country illegally.

Also for the record, MCI, who scored among the lowest, right on the home page has a "manage your account" link under each class of service which takes you to .. oh my.. a place to search for help, manage your account, browse for help, get a contact number.. etc.

Silly study if you ask me.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..."

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