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Telecoms Fail To Provide Online Customer Service > Sprint's New Website

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Iceqube

@verizon.net

Sprint's New Website

I've been a Sprint customer for over two years. The previous version of the website was professional - the backend database permitted login without insisting your Sprint cellular number was invalid; it didn't look like a third-grade class project in website design; it was easy to navigate and conduct your business.

The new website is the exact opposite. It's garishly amateurish in design; it was built by fools who can't accurately track their own customer's cell phone number to provide authentication of user ID. Calling for assistance is pointless, and there is no way to email the web design nebishes and say "please fix your website so I can access my account online".

The website sucks. As a suggestion to Sprint, before you spring any more nasty surprises like your new site on the public, please conduct a beta test. It's not rocket science. I'm looking for another cell carrier.
to forum · permalink · 2007-09-08 18:13:56 ·


StarFish267

join:2005-11-25
Fort Worth, TX

Whats that I hear, off in the distance "Iceqube come to Alltel." Make it so, Sprint don't care they have over 100 customers waiting to take your place. As for 3rd grade project LOL Show me on third grader that knows just enough basic html to even create a link.

to forum · permalink · 2007-09-09 10:05:28 ·
Forums > Telecoms Fail To Provide Online Customer Service

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