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dbuth
My Circadian Rhythm Leans To The Night
join:2001-12-23
Turlock, CA
 ·Pacific Bell - SBC
| Re: [TROUBLE] Once again download speeds are slower than dial-up David,
I will try changing filters tomorrow (Thursday) as well swap my old modem for his new one. If I still see no improvement can we get a truck roll to check the RT on Georgetown? He has Line-pro/Wire-pro which will cover the technician visiting his unit if necessary.
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"A friend is someone who knows everything about you and is still your friend."
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dbuth
My Circadian Rhythm Leans To The Night
join:2001-12-23
Turlock, CA
·Pacific Bell - SBC
1 edit | David,
We have checked and rechecked the filters, swapping them out. Changed the cords, Cat-5 cable, and such. We located the network interface and it is just above a flooded landscape area. Dave would like a truck roll to check the Network interface and the DSLAM card in the RT.
If you recall David, this same problem occurred just over two months ago and your ticket fixed the problem until last week. His modem is just over one year old and passes its tests. My modem I use is an old 4100 I believe, it does not improve the connection speed.
Thanks,
Darrin
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"A friend is someone who knows everything about you and is still your friend."
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dbuth
My Circadian Rhythm Leans To The Night
join:2001-12-23
Turlock, CA
·Pacific Bell - SBC
2 edits | We may have found a solution? Solution below:
David,
Dave and I just checked a phone jack in the Master bedroom and the Dish network installer had plugged in a phone cord for the DVR to the DSL side of the filter. When I pulled that phone cord and moved to the "Phone" side of the filter and ran a speed test the test is showing full speed.
Could this have been the problem all along? I know you fixed Dave's circuit once and this filter was plugged in incorrectly then, hmm...
Your Throughput
Download = 2.529 Mbps
Upload = 439.89 kbps
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"A friend is someone who knows everything about you and is still your friend."
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dbuth
My Circadian Rhythm Leans To The Night
join:2001-12-23
Turlock, CA
·Pacific Bell - SBC
| David, put this up on the forum please... Go ahead and put this up on the forum, if we take out the last names and phone numbers then everything else is OK. The reason I did not check this phone jack prior to last weekend was that it is in an area of the master bedroom where nothing is plugged into it.
When we had given up on the DSL problem and decided to address his Dish Network issues of the DVR not calling out for system upgrades and channel line-up changes we found the DSL filter that the Dish Network installer had put into this phone jack. Dave had mentioned that this installer was in a rush to install his dish, coax, and DVR for the master bedroom and living room and leave without explaining the equipment and features.
This installer plugged in the Dish provided phone cord into the DSL side of the jack. He did not ask Dave if he had DSL nor did he explain that the DVR calls out periodically. For some other reason he used another 20+ foot cord and plugged it into the phone side of the filter and seeing a phone on the dresser. Dave was in the process of unpacking during his move-in and the movers covered up the phone jack with his bed.
Thanks once again David for your patience and time while working on this trouble ticket.
-Darrin
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"A friend is someone who knows everything about you and is still your friend."
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techie11
@verizon.net | Re: Solved- Once again download speeds are slower than dial-up These problems happen all the time ATT gets $60 per truck roll. I get these 3-5 times a week. | |
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chunkydrunky
@sbcglobal.net
| Thank you so much for posting this. My throughput dropped from 5 mb to under 1 mb. My roommate bought a new cordless phone and plugged it straight in without a filter. Pulled it, power cycled the dsl modem and boom, back up to 5mb.
Thanks again! | |
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Solved- Once again download speeds are slower than dial-up
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