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| |pnh102Reptiles Are Cuddly And PrettyPremium
Mount Airy, MD
Re: rate reform, NOW!
said by tmc8080:Because of a couple of idiots who don't read their contracts?
What a ripoff! Time for AT&T to reform these international data rates.
Lots of people use cellular data abroad and have no problem at all. Why should these people be inconvenienced because of a few people who don't bother to read the fine print?
Only SHATNER is Kirk.
Re: rate reform, NOW! Really, that is the exact point. These companies bury the details in the fine print and gain usurious profit in what should be considered normal activity.
We know that these companies are well aware that such a situation will occur well before bringing the service on-line. We also know that these companies will not provide any sort of "warning" that they are currently being billed at a higher rate of $20 per megabyte (uh, digital roaming indiciation provides no indication as to the charges).
Why, because they know this is a BIG profit opportuinity.
Are they technically correct that they've provided the details in the TOS? Possibly, but as you've mentioned it is buried somewhere in the fine print.
If anything, companies such as this are just limiting their customer base to those who are fabulously weathly and don't give a damn about $20 per megabyte. For those not weathly, ATT will bring collections and lawsuits to them. All the while, the self imposed negative publicity erodes away the future customer base.
If you've never been caught or pissed about some of the ridiculous fine print in these companies legalise (after it was too late), then I'd say you're in the minority. Not to mention, have you actually tried to interpret some of that stuff.
Instead of providing reasonable terms and reasonable charges, some of these players insist on tying you into a legal contracts (where they can sue you but you're limited to arbitration), eliminate customer service, fail to address billing errors, claim no responsiblity when they are in error, and find any way they can to nibble at your pocketbook. These players are usually the one that find them self at a loss as to why they've lost the customer base.
| |TitusMr GradenkoReviews:
·Embarq Now Centu..
Re: rate reform, NOW!
said by Jason Levine:Thanks for the info. People are so quick to blame the victim these days for everything_wrong_with_a_service_or_device. Corporate droidism at its worst
Actually, in this case it looks like it could be a serious problem, not just a user not reading the fine print. Apparently, the iPhone downloads updates/e-mails/etc even when you turn it off.
Spent $600 for your iPhone? :: Dial OI8JOBSGOO for your Apple® ButtMonkey keyfob!
Hopewell Junction, NY
| |said by Jason Levine:the phone was in standby not off, just because the screen is blank does not mean the phone is off.
Actually, in this case it looks like it could be a serious problem, not just a user not reading the fine print. Apparently, the iPhone downloads updates/e-mails/etc even when you turn it off. The family had their three iPhones turned off, but the phones still went ahead with the downloads and the family was charged for international roaming. There's an expectation that turning something off will mean that it won't be incurring additional charges. If you can't avoid bills by turning your phone off then something is seriously wrong with the phone/service.
| |MadDog3057Ex Astris, ScientiaPremium
Re: rate reform, NOW!
said by Jason Levine:It's not a power button, it's a sleep/wake button and it's well documented in the manual and even on the tutorial videos Apple has how to actually turn off the phone.
The family thought they had turned their phone off. Apparently, with the iPhone, pushing the "power" button doesn't actually power the phone off. To do that, you need to press and hold the button until a prompt appears on the screen and then swipe your finger across the screen. (Procedure found from the Slashdot discussion of this story.)
I thought Apple made products that had simple, yet effective interfaces. This sounds like the iPhone's design was bound to confuse someone. With my phone, pushing the power button shuts it off. I won't be charged anything during the time when my phone is off and that's the way it should be.
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