jhrober
join:2006-03-12
Alexandria, VA | Bad sign? No Webpage updates...
Am I tooo paranoid? I don't see many if any updates on the Teleblend Webpage... I mean Network Status, Blogs, etc.
Are they getting ready to crash and burn? My BIGGEST concern is lossing my phone number of many years. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | if you're worried, leave. there are plenty of other providers out there that allow you to BYOD. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA | reply to jhrober
We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well....
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Actual Teleblend Support GUY |
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zackwheat
join:2006-05-03
Blue Springs, MO
| said by TeleblendGuy  :We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well.... Are there plans to respond to tickets instead of just closing them? |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
 ·ViaTalk
·Teliax VOIP
 ·Comcast
·Teleblend
| reply to TeleblendGuy
said by TeleblendGuy :We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well.... I'm sorry, but am I the only one that sees the Humor in this???
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TeleBlend- Your Local Broadband Phone Company???? |
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Mary Ann
join:2007-08-03
Dallas, TX
| reply to TeleblendGuy
I highly doubt everything is going great there. TB's customers are leaving like flies. TB keeps charging their credit cards after they cancelled. TB isn't responding to their tickets. TB disabled the auto-pay. I could go on & on!
This site & sunrocketforum is full of complaints about TB. Thank heavens I never went with them. TB can't possibly stay in business very long. TB's website hasn't been up-dated I would imagine because TB can't probably keep employees either. |
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jhrober
join:2006-03-12
Alexandria, VA
| reply to TeleblendGuy
K... that makes sense... IF the Network Status is that stable for EVERYONE....but what about the "news" and "Blog" pages... and when are they going to roll the Voice Mail / General setting stuff that is STILL on the Sunrocket Webpage? I dunno... Sumpin' doesn't seem right.
Probably just me and my paranoia. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
·Comcast
·ViaTalk
| reply to TeleblendGuy
said by TeleblendGuy :We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well.... if by working well you mean that customers don't have problems with incoming calls AFTER leaving, don't have problems with voicemail or forwarding, and can disable auto-bill once they've left, then yes, everything is working fine.
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NukedGallery.net |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
1 edit | Ok, let me address those as they are valid....
This is a multi headed issue...
1. If a former SR customer never signed up for Teleblend service, then we are not aware of the number and need the clients (current Teleblend) effected to contact us for resolution.
2. If they did sign up for Teleblend, and have since canceled the account and are experiencing issues we will work with the clients that identify a problem. If we are not aware of who is having issues, we cannot address them. we can resolve this issue quickly if the current Teleblend customer calls us and identifies that they cannot call a certain number, and if they would like to speed it along and identify that they know the person has left Teleblend, or did not sign up with Teleblend. this is common in ALL telcos, not just Teleblend.
This has been a VERY FEW customers that are having this issue. If you read the posts, there are people that are advising this as a solution. So, if it is not working for customer A-Y but not Z, customer Z needs to contact us and we will work with them to a quick resolution
Ok, well I will admit that it was confusing to customers that the option was placed on the website in error, it was just that a website error. The T&C clearly state that you MUST have a automatic form of payment in order to have service with Teleblend. So, to stop confusion with customers we removed the option and restored the payment method for clients that had not canceled services with us yet. If a customer feels they were charged for services after they canceled, this is something the customer has multiple avenues to pursue a resolution. I would suggest starting with Teleblend, and seeing what resolution they can offer, and if they are not satisfactory then pursue other avenues.
then yes, everything is working fine.
We are working hard to resolve the issues that clients present to us. We are working hard to make the service the best voip service on the market. If there is a issue, we just ask clients to contact us and work with us to resolve the issues as quickly as we can. So far, the vast majority of customers are happy with a quality voip experience.
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Actual Teleblend Support GUY |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| said by TeleblendGuy :If there is a issue, we just ask clients to contact us and work with us to resolve the issues as quickly as we can. if by "resolve the issues as quickly as you can" you mean closing tickets without actually contacting customers (this is just one of many complaints of this type), then yes, you're doing that, too.
said by TeleblendGuy :So far, the vast majority of customers are happy with a quality voip experience. that's not the impression i get reading this forum, or from coworkers who are stuck with you right now.
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Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
·Comcast
·Teleblend
| reply to TeleblendGuy
said by TeleblendGuy :Ok, well I will admit that it was confusing to customers that the option was placed on the website in error, it was just that a website error. Well, just a bit of PR advice.....
If this was the case, then a message should have been posted in the WebPortal explaining, or E-Mails dispatched to those accounts that the change was made to.
When these changes are made without ANY communications, then what are we to do??? The opinions and speculations start, and then you have a HUGE PR problem on your hands.
Look.... we are not asking for the impossible.... just some open, honest communications. Is that too much to ask?
TJ
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TeleBlend- Your Local Broadband Phone Company???? |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| said by TJ_in_IL :said by TeleblendGuy :Ok, well I will admit that it was confusing to customers that the option was placed on the website in error, it was just that a website error. Well, just a bit of PR advice..... If this was the case, then a message should have been posted in the WebPortal explaining, or E-Mails dispatched to those accounts that the change was made to. When these changes are made without ANY communications, then what are we to do??? The opinions and speculations start, and then you have a HUGE PR problem on your hands. Look.... we are not asking for the impossible.... just some open, honest communications. Is that too much to ask? TJ AGREED!
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Actual Teleblend Support GUY |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| reply to TeleblendGuy
said by TeleblendGuy :We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well.... ummm..you've got a boatload of open tickets here:
»status.teleblendsupport.net/inde···_tickets
this indicates to me that since they aren't closed, things aren't working "well".
or, if they're supposed to be closed, and they haven't been, then how can users trust your support system? you can't get around to closing your own tickets (yet seem to have no problem closing customer tickets without any input or resolution)...seems kinda bassackwards to me.
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NukedGallery.net |
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ryeny3
join:2004-06-09
Rye, NY
| reply to TeleblendGuy
Most, if not all, members of this forum don't expects POTS reliability for $15 a month. Still, there are certain minimum requirements for a VoIP provider. I am willing to ignore a lot of issues, but after more than a month of callers hearing my number is not in service I have a right to be annoyed. I completed support tickets and called tech support. Although TB never responded to any requests for help, all of my tickets were closed. If TB responded to support requests, even if they couldn't actually fix the problem, there would be less complaints.
After I ported away, TB took back my numbers. Eventually, I was able to permanently port away from TB. I am now enjoying low cost working service with Nuvio and Net2Phone. I also have Gizmo Project as a backup. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| reply to TeleblendGuy
said by TeleblendGuy :We have not updated the network status page, as it is intended for outages and errors... that would mean that things are working well.... Are you authorized by TB to speak on their behalf in a public forum? Just curious...
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net |
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Swinjen
join:2007-07-28
Allston, MA
| I am wondering if this actual support guy is named Brian....
I also like the spin on the "website error" causing the confusion about why they comprised credit card accounts by double billing or billing after cancellation. That will stand up well with the local Attorneys General and all the consumer complaints that will get filed. |
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TeleblendGuy
Premium
join:2007-08-10
Leesburg, VA
| said by Swinjen :I am wondering if this actual support guy is named Brian.... I also like the spin on the "website error" causing the confusion about why they comprised credit card accounts by double billing or billing after cancellation. That will stand up well with the local Attorneys General and all the consumer complaints that will get filed. I am not Brian Lustig as you have asked. I work for Teleblend as a senior support tech.
Also, credit card information was not released to the public. The website error, was a button to disable the auto-pay option, nothing more. Customers who disabled the option, because they did not want to be billed but had not canceled their accounts with Teleblend would still need to make payments via automatic methods per the T&C.
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Actual Teleblend Support GUY |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| said by TeleblendGuy :I work for Teleblend as a senior support tech. ah, so now we know what you 'senior support techs' do during the day instead of actually resolving customer tickets.
seriously, have you been authorized by TB to speak on their behalf in a public forum?
and what about all those tickets being closed without actually being resolved, or the customers contacted?
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at »gizmopasswords.blogspot.com
NukedGallery.net |
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ryeny3
join:2004-06-09
Rye, NY
| reply to TeleblendGuy
TeleblendGuy,
Welcome. I appreciate that a senior tech at TB is responding to comments. It would be nice if TB hired a few more like you to respond to support tickets. In any case, more information from TB is beneficial.
Although my experience with TB was terrible, I am glad others were more fortunate. |
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TBSupport1
join:2007-09-11
Leesburg, VA
| reply to dmolavi
Just like TeleblendGuy, we are only here to help out our customers. Just like in the other sections of this forum (Cox,Comcast,etc) they have tech support people there to help their customers.
If you have a problem, please let either of us know. |
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