Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
 ·Comcast Digital Vo..
 ·Comcast
·Vonage
| reply to Geo4
Re: [Connectivity] Modem Issue: Surboard Software Not Updating
said by Geo4  :During the course of my explorations a buddy showed me how to access my modem config page and the logs. I notice that when i do a hard reset on power up the modem logs a consistent error involving an attempted SW download then subsequent failure to initiate the installation due to "incompatible file type". This doesnt seem right. Thanks Geo See these threads: »Internet goes out every time firmware update fails. HELP!
»SB5101 Config Files
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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Geo4
Premium
join:2007-09-12
Healdsburg, CA
1 edit |  Thanks Johkal,
I suppose i could have been patient about achieving a resolution but instead I marched into the local Comcast office and traded out the SB5101 modem for an RCA 425. Hopefully that modem species is not inherently problematic! (please tell me they're not lol!)  |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | The 425 should work as expected. |
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Ripper
Premium
join:2002-02-07
West Palm Beach, FL
·Comcast
| reply to Geo4
I have the RCA DCM425 and have no issues with it at all.The RCA DCM425 has no issues getting the right config file.My modem has had the firmware updated many times since I owned it.My last firmware update was a few weeks ago.Config file name shown above. |
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Kill4Speed
join:2007-01-12
Ashburn, VA
·VOIPo
| Ripper, could you let me know the fw version on your modem. A few weeks ago, my DCM425 failed to update
SW Upgrade Failed Before Download - Server not Present
TIA,
v |
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Ripper
Premium
join:2002-02-07
West Palm Beach, FL
·Comcast
| It looks like I have the same as you.It looks like there was a problem with there server not your modem.Are you having any problems? |
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Kill4Speed
join:2007-01-12
Ashburn, VA | AFAIK, I do not have any problems
I'm just wondering if the new fw offers/fixes something that I should know about
Cheers,
v |
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Ripper
Premium
join:2002-02-07
West Palm Beach, FL | I have never seen any info on what firmware updates,fix/do,with cable modems. |
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Kill4Speed
join:2007-01-12
Ashburn, VA | Ripper, neither do I
thanks
-v |
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