 TransitManPremium,MVM
join:2000-09-05
Dayton, OH
kudos:1
 ·RoadRunner Cable
| Glad I Am Moving Away From ELK Or am I?
Had VoIP from ELK and when the ATA got smoked earlier this year by a lightning surge, ELK replaced, no questions asked.
It took a week to do, and I had asked for credit for the time I was down. (Still don't have it!)
Put the new ATA in place and it cooked itself to death within 3 days. Notified tech support and was told to call in. Calling in has not resolved the problem. And I was without VoIP service.
Ended up back with TWC Digital Phone and now ELK won't or refuses to cancel my account and credit it for all the down time. (No big surprise there.)
As far as I am concerned, because of the people leaving ELK due to either out-sourced / off-shored support not taking care of business when customers complain, it is time for ELK to close up shop and go away.
They are only trying to make up for loss of business.
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PROUD TO BE THE DIRECTOR OF THE CRUNCHENSTEIN ASSOCIATION AND THE HOST OF CRUNCHENSTEIN #2 |
