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CigaR
Premium
join:2004-08-24 | Re: Sympatico Direct forum I like the concept.
Nice initiative from Sympatico to provide this kind of support. | |
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EcHoMaN
join:2003-05-04
Toronto, ON | Sounds great.  | |
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 | XDSLTECH1
join:2004-12-11
Burlington, ON | Re: Sympatico Direct forum How did you do your validating on who is a real Bell Tech? | |
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| | Savillian
join:2003-11-22
| Re: Sympatico Direct forum said by XDSLTECH1  :How did you do your validating on who is a real Bell Tech? Yes, I am also interested in how you were able to validate these facts? | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | Re: Sympatico Direct forum I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico.
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Need-based health care not greed-based health care. | |
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| | | | Savillian
join:2003-11-22
| Re: Sympatico Direct forum said by DKS :I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico. DKS, I apologize, it was more out of curiosity, it was not meant as an attack against them or their authenticity!!! | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| Re: Sympatico Direct forum I approached sbrook some time ago with this request. Both he and Justin were instrumental in making this happen (thanks guys for your help).
I can assure you the Ray, Tony & Pat are the right stuff. These are the guys who have been addressing all the emails from those who opted to email Donat Brunette.
If some of you feel more comfortable to continue emailing Donat, please do so. Otherwise, a new avenue has been opened for everyone.
This will also help Donat and company by not having to sift through all the threads to figure out who needs help and who doesn't. However, they will still be here ensuring that all issues are being addressed.
If you have any questions, let me know.
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New season starts October 3rd - GO SENS GO | |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| Re: Sympatico Direct forum I don't expect much traffic in the direct forum vs the sympatico public forum. At least that is how it worked out for sbcdirect and vzdirect..
There are not that many reasons to get a tech to look at an issue vs the number of things you can create new topics on. | |
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HiVolt
30
Premium
join:2000-12-28
Toronto, ON
clubs: | Very good idea, thanks Justin! | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | I forgot to add: Tony, Ray & Pat work during the day (on most days), so don't always expect answers to your questions immediately (especially if you posted your question at 11 pm).
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New season starts October 3rd - GO SENS GO | |
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curiousity
@videotron.ca | How much does it cost to get ones own private forum like that?
Or more directly.. whats bells cost for this?
Is it nothing and out of the kindness of broadband reports and the few techs? | |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| Re: Sympatico Direct forum I met the kanuck in a park in brooklyn, i joined him on a bench but we didn't exchange a word. He left a minute after I sat down, but the rather heavy brown bag remained.
I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge. | |
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curiousity
@videotron.ca | Re: Sympatico Direct forum I want 2% in "hush" money (no loonies please)
My lips are sealed :x | |
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Scoop
join:2006-08-05
Ottawa, ON | Re: Sympatico Direct forum Great idea. | |
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HiVolt
30
Premium
join:2000-12-28
Toronto, ON
clubs: | Re: Sympatico Direct forum Or Poutine?  | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | Re: Sympatico Direct forum Correct. These guys have been instructed to keep an open eye for any posts within the main forum as well since Anonymous posters can ask for help via the Direct forum.
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New season starts October 3rd - GO SENS GO | |
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RCMP1234
join:2007-08-10 | So, if someone created a topic about an issue, and someone else has the exact same question, we will have to create a new topic about that exact same issue right? Since we cant view topics created by others | |
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justin
Australian
join:1999-05-28
Brooklyn, NY | Re: Sympatico Direct forum Yes. Just like if you call support. | |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| Yes it has been a long time coming. We have looked at this in the past but it wasn't "time" yet. Some barriers had to come down on the company's side. There was a time that if you posted on this site you would be severely reprimanded and in the case of Sympatico first line techs...it was rumoured that they were dismissed. The new forum is a direct link to the Bell testers who do the work daily and can answer the questions that should be answered. Bravo to the Bell people who have finally recognized this site as "bona fide". It took awhile to institute but it was well worth the wait.
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My Canada includes Quebec. | |
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moezie
join:2004-04-05
Vaudreuil-Dorion, QC | just wanted to say this is fabulous and keep up the good work! | |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| By casting my eye over the forum topics in the new forum I can see almost half are not appropriate. Any that are not relating specifically to an individual issue will get moved back into Sympatico open forum or simply locked.
This isn't a way to ask general questions about policy, marketing or roll-out plans. These are Techs, not Sympatico management. They are interested in trouble-shooting a single subscriber. | |
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RCMP1234
join:2007-08-10 | I see many people asking about why others are getting upgraded to 6mbps from 5mbps in the direct forum. Can anyone tell me why? | |
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justin
Australian
join:1999-05-28
Brooklyn, NY | Re: Sympatico Direct forum that isn't an appropriate topic for the direct forum but feel free to start a new topic on it here.. unless it has already been raised before.. | |
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bbiab
join:2004-05-26 | it's up to 7. put on 6 if can handle it. there is no 7 on dsl. why are people asking this over and over? | |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada | I see more technicians added to the group. (bump) Good to see.
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My Canada includes Quebec. | |
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quanta
Premium
join:2002-05-07
Toronto, ON | This is an excellent idea. A way to filter technical issues from the rest of us who are just shooting the breeze on the stock price, promos, and beavers! | |
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rizzler
join:2004-07-07
canada
·Bell Sympatico
| Re: Sympatico Direct forum I think having that new forum was a great idea, and also looks like lots of people are posting their issues there.
For the people that posted on the new forum, are your issues being resolved? I'd like to hear some feedback from the members that posted on Sympatico Direct Forum. | |
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Wo1f
join:2007-10-02
Montreal, QC
·Bell Sympatico
1 edit | Re: Sympatico Direct forum I can attest to the fact that my problem was resolved in less than 2 hours from my original post, and to my complete satisfaction. I have already posted publicly about this here:
»Re: Total BS from BS!
and will continue to do so any chance I get.
Regards,
Very satisfied Sympatico customer.
Wo1f | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| One of the things we talked about when setting up this forum (and sorry folks, I went to where TigerLord just came from ... Europe for a month ... or I'd have provided a bit more info.
What we saw for the forum was not a replacement for normal support channels, but rather a place to go when normal support channels were just not working, and a place where YOU can initiate the contact instead of Don Brunette having to come through this forum regularly and having to find topics where his team's services might be of use.
Also it would be a good idea to see if members of this forum have a possible answer for you *before* referring it to Don's team. That way, you can provide a link to the problem having been discussed in here when you find no solution forthcoming here.
I haven't seen the topics in the Direct forum (only the mod - Justin and Don's team can see them but I suspect that a lot would fail these criteria.
So, let's try to follow these criteria for the benefit of Justin and Don's team by not overloading them with stuff that shouldn't be there.
Thanks to all ... and greetings from the Salzkammargut (Salzburg area of the Austrian alps) | |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| Re: Sympatico Direct forum said by sbrook :What we saw for the forum was not a replacement for normal support channels, but rather a place to go when normal support channels were just not working, and a place where YOU can initiate the contact instead of Don Brunette having to come through this forum regularly and having to find topics where his team's services might be of use. What he said.
If the forum gets too busy with issues that are in FAQs or already being openly discussed or not a specific issue with a subscriber line, then the Bell staff should politely move them back to the open forum or be instructed to close them off with an apology.
If I look over the other direct forums they are being used specifically for intractable issues with individual lines - usually stuff involving poor signal levels or other things that for whatever reason phone support failed to address well, and the replies are of little interest to the open community. That is, I think, the pattern sympatdirect forum should take. If this isn't clear enough then the first-post warnings will start to make it increasingly clear.
You guys don't want to kill the goose here, Sympatico isn't going to move its support channel onto a 3rd party site so if they find their staff are wasting time picking through requests they may decide to just close up the experiment. I'd even encourage them to wind it back if the forum isn't getting used by the community in the correct way. | |
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secotton
join:2005-03-30
North York, ON
| The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.
I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work. | |
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| newf7
join:2007-09-11
Brampton, ON
| Re: Sympatico Direct forum said by secotton :
The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.
I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work.
Are you referring to this issue »Initial Routing Issues turn into IP range issues where the "resolution" is for you to: said by secotton :
use the disconnect / connect button on the modem page about 15 times until I got a 70.53 which allowed me to get out to the internet again.
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| | secotton
join:2005-03-30
North York, ON
| Re: Sympatico Direct forum said by newf7 : said by secotton :
The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.
I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work.
Are you referring to this issue » Initial Routing Issues turn into IP range issues where the "resolution" is for you to: said by secotton :
use the disconnect / connect button on the modem page about 15 times until I got a 70.53 which allowed me to get out to the internet again.
Yes - that is what I was referring to. It wasn't a permanent fix, but it seems as though it is an issue that is coming up right now that needs to be looked into further. I would think it's something that isn't a quick fix, so all they can do is suggest a workaround. I'm sure that first level wouldn't know how to work through this type of issue. | |
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| | | newf7
join:2007-09-11
Brampton, ON
| Re: Sympatico Direct forum said by secotton :
Yes - that is what I was referring to. It wasn't a permanent fix, but it seems as though it is an issue that is coming up right now that needs to be looked into further. I would think it's something that isn't a quick fix, so all they can do is suggest a workaround. I'm sure that first level wouldn't know how to work through this type of issue.
OK, thanks. Rather than carry this on in two threads, I'll post in the »Initial Routing Issues turn into IP range issues | |
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theninjasqua
join:2007-09-26
Oakville, ON
| I am so glad I found this website a week ago. The Sympatico Direct forum solved my problem in a matter of hours that has taken the front end CSR's over 4 days to sort out. It's just a shame that there are probably a bunch of other customers that aren't as geeky as we are and are going crazy getting no-where like I was before. Thank you ! | |
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DS
IT Consultant
Premium
join:2007-01-19
Thunder Bay, ON | I kind of feel bad for the Bell Employees that come here to help (Undercover) via tools, that wont be able to take part in that forum.
But maybe that is a good thing, there is still always gonna be people posting in main Sympatico Thread. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Re: Sympatico Direct forum said by DS :I kind of feel bad for the Bell Employees that come here to help (Undercover) via tools, that wont be able to take part in that forum. But maybe that is a good thing, there is still always gonna be people posting in main Sympatico Thread. At the same time, remember that the Bell employees taking part in the Direct forum are there because being there is now a part of their job to help users for whom normal support channels have failed. It's a 2 way experience ... first Bell management gets to see what their support organisations are doing or not doing as the case may be, and the customer is getting help. | |
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Sympatico Direct forum
