sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to adorno
Re: Sympatico Direct forum
The folks who work the Bell direct forum work mainly during the normal work week. Occasionally you may get afterhours assistance there, if one of the techs is working the weekend, or feels like connecting from home! But they are Bell paid employees and are entitled to their weekends too!
You probably should get a response in the next day or so depending on the number of other problems that were posted there.
The point of it is to get specific assistance from high level Bell techs when normal support channels don't work. |
|
adorno
join:2009-11-28
M5G 2V1 | reply to chabu
What is the point of this forum?
I posted an issue there two days ago and not even an acknowledgment from anyone at Bell.
I realize that this doesn't reflect at all on dslreports. Unlike Bell, you guys seem supremely competent. |
|
chabu
join:2002-01-16 | reply to sbrook
thanks....my apologies |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to chabu
Post your problem in the direct forum itself ... this note exists to TELL you about the forum; it's not the place to post the problem! |
|
chabu
join:2002-01-16
| reply to justin
having trouble with my internet service for the past month. I have a bundle service(internet, phone and tv) and only the internet portion for the past 2 months has been giving me trouble with no service between 6.00pm and 11.00pm everyday. During the day, the service is constantly being interrupted. Could not get any help from the 310-surf number other than just more frustration and time wasteage.
Ready to cancel my complete service.
Can you help |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to dirtyjeffer
OK ... let's leave the personal discussion out of this. |
|
dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to Deadpool
Deadpool, with all due respect, they aren't different...you simply choose to not see it...it's OK, I made the same mistakes...you're a good guy though, and don't deserve what eventually will come to you (especially if you have been there that long)...a word of advise, keep an updated copy of a resume handy and remember it is always easier to find a job when you already have one.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
|
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to dirtyjeffer
said by dirtyjeffer  :said by DKS :It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads. in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff. All the reps that have been or are in the Direct Forum were and are paid to be there.
Regardless of why the Code of Conduct was changed, my point remains that your experiences working in a Bell World store (how many years ago) doesn't compare to my (current) experiences in Product. They are completely different from every aspect.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
|
DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| reply to dirtyjeffer
said by dirtyjeffer :said by Deadpool :This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today. don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then). Deadpool has been with Bell for a decade or more. he was with them when we were all hanging around sympaticousers.org.
--
Need-based health care not greed-based health care. |
|
dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to Deadpool
said by Deadpool :This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today. don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then).
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
|
dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to DKS
said by DKS :It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads. in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
|
DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | reply to sbrook
It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
--
Need-based health care not greed-based health care. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to Deadpool
The direct forum was indeed set up at the request of Bell management. We (as in dslreports) didn't set it up on our own whim and hope a few Bell employees would risk their livelihood to provide help. Every time a new employee is added to a direct forum, it's at the request of the ISP management ... they can't simply "add themselves".
It's a definitely authorized support channel. It's a shame that it has to exist because other support channels are so poor, but that's life. |
|
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to dirtyjeffer
said by dirtyjeffer :said by Deadpool :And it's supported by Bell. perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good. The "code of conduct" was updated last year to include guidelines for blogs and online forums.
This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
|
dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to Deadpool
said by Deadpool :And it's supported by Bell. perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
|
Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to dirtyjeffer
said by dirtyjeffer :just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist. Then how did I get the Direct Forum setup and dedicated staff?
Agreed that "proper channels" should fix most if not all problems. However the Direct Forum has been around since September '07 now and hasn't missed a beat - so I would consider that option now a "proper channel" to the point where many don't even bother to call first before going there.
And I don't see why that's a bad thing. And it's supported by Bell.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
|
dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to justin
just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
|
Xsinthis
join:2009-02-13
Stouffville, ON | reply to justin
I too would like to express my gratitude for this service, my issue was resolved in 15 minutes while after almost two months of live chat and phoning in got me no-where... |
|
parev
join:2005-11-29 | reply to justin
Re: Sympatico Direct forum
this is the second Saturday that my area Montreal(New bordeaux) sympatico's internet server is going down couples of hour.this is really frustrating.can someone explain why?thanks |
|
