| reply to justin
unable to email someone using sympatico I am currently in florida , I tried emailing Thru gmail someone using a sympatico email address and I get the following message back, how do I resolve this , how can I without having to do major brain surgery, lol can I just send my message to someone and could they just forward it to the recipient.
This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
////////@simpatico.ca
Message will be retried for 2 more day(s)
Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[mail.simpatico.ca. (0): Connection timed out]
----- Message header follows -----
Received: by 10.114.12.9 with SMTP id 9mr13412759wal.23.1204386041668;
Sat, 01 Mar 2008 07:40:41 -0800 (PST)
Received: by 10.114.109.12 with HTTP; Sat, 1 Mar 2008 07:40:41 -0800 (PST)
Message-ID:
Date: Sat, 1 Mar 2008 10:40:41 -0500
From: "geoffrey lee"
To: ///////@simpatico.ca
Subject: Roatan building problems
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_13569_30319557.1204386041664"
----- Message body suppressed ----- |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | Try spelling sympatico with a 'y' rather than an 'i'
That will help lots  |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 Reviews:
 ·TekSavvy Cable
| Just a reminder to follow Deadpool's post in the forum today.
You should only provide login info or telephone number or email addys to the Bell employees authorized in the sympatico direct forum if requested in the Sympatico or Sympatico Direct forum.
Don't post your personal info in the Sympatico forum ... just Sympatico Direct. Posts are not private outside the Direct forums. |
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naz580
join:2008-04-13
St Catharines, ON | reply to sbrook
Re: unable to email someone using sympatico I also wanted to express my gratitude to the folks at the Sympatico Direct Forum. My problem was fixed in a matter of hours. If only Sympatico's 310-SURF was remotely this efficient then customers might be signing up instead of leaving. |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | reply to justin
(topic move) Sympatico Direct forumModerator Action
The post that was here, has been moved to a new topic .. »Dropping Belll was in thread Sympatico Direct forum |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 Reviews:
·TekSavvy Cable
| reply to justin
Sympatico Direct "Hours of Operation" Normal times that you may find techs available on this site are Monday to Friday until 9pm.
NO weekends.
Note that some of the techs have days off during the week because they have other work duties or because they have other higher priority work duties. This may result in gaps in service where you've been dealing with a tech and (s)he suddenly seems to disappear for a day or two.
If you've had a response in the direct forum outside those hours, then it's been on the tech's own time and should NOT be relied upon.
Please be patient. |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | (topic move) Sympatico Direct "Hours of Operation"Moderator Action
The post that was here, has been moved to a new topic .. »Dissatisfied customer |
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1 edit | reply to sbrook
Re: Sympatico Direct "Hours of Operation" Hi. I've tried to deal with the Sympatico direct forums but it seems very slow to get a response. I haven't gotten any replies since the 19th and phoning in and using their web chat has only resulted in more headaches where they go through the same questions and suggestions that have not helped. |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 Reviews:
·TekSavvy Cable
| Look at their hours of Operation ... 21st was Saturday, 22nd was Sunday. Sometimes people do pop in and do some stuff on the weekend, but not as much as when it was first set up.
As to phoning in and using webchat! Well, any reading of this forum would tell you that's guaranteed to give headaches. |
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| It was actually the 19th. The 21st was when I called in and I used the web chat a couple of times after that after not getting responses through Sympatico Direct |
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| reply to justin
Re: Sympatico Direct forum im getting out of my contract with bell by talking to them and making them admit that they cant provide what im paying for. its fun |
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 tmpchaosRequiescat in pacePremium,Mod
join:2000-04-28
Hoboken, NJ | (topic move) Getting more than 2.4MModerator Action
The post that was here, has been moved to a new topic .. »Getting more than 2.4M |
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| reply to justin
Re: Sympatico Direct forum this is the second Saturday that my area Montreal(New bordeaux) sympatico's internet server is going down couples of hour.this is really frustrating.can someone explain why?thanks |
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| reply to justin
Re: Sympatico Direct forum I too would like to express my gratitude for this service, my issue was resolved in 15 minutes while after almost two months of live chat and phoning in got me no-where... |
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 dirtyjefferAnons on ignore, but not due to fear.Premium
join:2002-02-21
London, ON | reply to justin
just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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 DeadpoolGo Sens GoPremium,VIP
join:2001-03-29
Canada
kudos:17 | said by dirtyjeffer:just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist. Then how did I get the Direct Forum setup and dedicated staff?
Agreed that "proper channels" should fix most if not all problems. However the Direct Forum has been around since September '07 now and hasn't missed a beat - so I would consider that option now a "proper channel" to the point where many don't even bother to call first before going there.
And I don't see why that's a bad thing. And it's supported by Bell.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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dirtyjefferAnons on ignore, but not due to fear.Premium
join:2002-02-21
London, ON | said by Deadpool:And it's supported by Bell. perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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