Sympatico Direct forum in Bell Canada http://www.dslreports.com/forum/r19061868 en Sat, 04 Jul 2009 19:35:04 EDT Sat, 04 Jul 2009 19:35:04 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22649501 sbrook : OK ... let's leave the personal discussion out of this.]]> http://www.dslreports.com/forum/remark,22649501 Fri, 03 Jul 2009 12:10:38 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22649488 dirtyjeffer : Deadpool, with all due respect, they aren't different...you simply choose to not see it...it's OK, I made the same mistakes...you're a good guy though, and don't deserve what eventually will come to you (especially if you have been there that long)...a word of advise, keep an updated copy of a resume handy and remember it is always easier to find a job when you already have one.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22649488 Fri, 03 Jul 2009 12:07:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22648854 Deadpool :
said by dirtyjeffer See Profile :

said by DKS See Profile :

It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff.
All the reps that have been or are in the Direct Forum were and are paid to be there.

Regardless of why the Code of Conduct was changed, my point remains that your experiences working in a Bell World store (how many years ago) doesn't compare to my (current) experiences in Product. They are completely different from every aspect.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/remark,22648854 Fri, 03 Jul 2009 09:23:34 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22648604 DKS :
said by dirtyjeffer See Profile :

said by Deadpool See Profile :

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then).
Deadpool has been with Bell for a decade or more. he was with them when we were all hanging around sympaticousers.org.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,22648604 Fri, 03 Jul 2009 07:06:18 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22648320 dirtyjeffer :
said by Deadpool See Profile :

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22648320 Fri, 03 Jul 2009 02:06:43 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22648315 dirtyjeffer :
said by DKS See Profile :

It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22648315 Fri, 03 Jul 2009 02:03:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22643977 DKS : It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,22643977 Thu, 02 Jul 2009 09:50:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22643910 sbrook : The direct forum was indeed set up at the request of Bell management. We (as in dslreports) didn't set it up on our own whim and hope a few Bell employees would risk their livelihood to provide help. Every time a new employee is added to a direct forum, it's at the request of the ISP management ... they can't simply "add themselves".

It's a definitely authorized support channel. It's a shame that it has to exist because other support channels are so poor, but that's life.]]> http://www.dslreports.com/forum/remark,22643910 Thu, 02 Jul 2009 09:35:07 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22643752 Deadpool :
said by dirtyjeffer See Profile :

said by Deadpool See Profile :

And it's supported by Bell.
perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
The "code of conduct" was updated last year to include guidelines for blogs and online forums.

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/remark,22643752 Thu, 02 Jul 2009 08:53:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22643135 dirtyjeffer :
said by Deadpool See Profile :

And it's supported by Bell.
perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22643135 Thu, 02 Jul 2009 01:47:06 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22642763 Deadpool :
said by dirtyjeffer See Profile :

just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist.
Then how did I get the Direct Forum setup and dedicated staff?

Agreed that "proper channels" should fix most if not all problems. However the Direct Forum has been around since September '07 now and hasn't missed a beat - so I would consider that option now a "proper channel" to the point where many don't even bother to call first before going there.

And I don't see why that's a bad thing. And it's supported by Bell.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/remark,22642763 Wed, 01 Jul 2009 23:31:32 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,22640020 dirtyjeffer : just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22640020 Wed, 01 Jul 2009 14:13:24 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,21911962 Xsinthis : I too would like to express my gratitude for this service, my issue was resolved in 15 minutes while after almost two months of live chat and phoning in got me no-where... ]]> http://www.dslreports.com/forum/remark,21911962 Fri, 13 Feb 2009 14:53:03 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,21508379 parev : this is the second Saturday that my area Montreal(New bordeaux) sympatico's internet server is going down couples of hour.this is really frustrating.can someone explain why?thanks]]> http://www.dslreports.com/forum/remark,21508379 Mon, 01 Dec 2008 10:38:30 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,20878035 marcbase : im getting out of my contract with bell by talking to them and making them admit that they cant provide what im paying for. its fun]]> http://www.dslreports.com/forum/remark,20878035 Thu, 31 Jul 2008 13:27:03 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/remark,20695501 kenshin13 : It was actually the 19th. The 21st was when I called in and I used the web chat a couple of times after that after not getting responses through Sympatico Direct]]> http://www.dslreports.com/forum/remark,20695501 Wed, 25 Jun 2008 06:04:21 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/remark,20693543 sbrook : Look at their hours of Operation ... 21st was Saturday, 22nd was Sunday. Sometimes people do pop in and do some stuff on the weekend, but not as much as when it was first set up.

As to phoning in and using webchat! Well, any reading of this forum would tell you that's guaranteed to give headaches.]]> http://www.dslreports.com/forum/remark,20693543 Tue, 24 Jun 2008 19:40:19 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/remark,20693508 kenshin13 : Hi. I've tried to deal with the Sympatico direct forums but it seems very slow to get a response. I haven't gotten any replies since the 19th and phoning in and using their web chat has only resulted in more headaches where they go through the same questions and suggestions that have not helped.]]> http://www.dslreports.com/forum/remark,20693508 Tue, 24 Jun 2008 19:34:06 EDT Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/remark,20556682 sbrook : Normal times that you may find techs available on this site are Monday to Friday until 9pm.

NO weekends.

Note that some of the techs have days off during the week because they have other work duties or because they have other higher priority work duties. This may result in gaps in service where you've been dealing with a tech and (s)he suddenly seems to disappear for a day or two.

If you've had a response in the direct forum outside those hours, then it's been on the tech's own time and should NOT be relied upon.

Please be patient.]]> http://www.dslreports.com/forum/remark,20556682 Thu, 29 May 2008 09:29:55 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/remark,20333637 naz58 : I also wanted to express my gratitude to the folks at the Sympatico Direct Forum. My problem was fixed in a matter of hours. If only Sympatico's 310-SURF was remotely this efficient then customers might be signing up instead of leaving.]]> http://www.dslreports.com/forum/remark,20333637 Mon, 14 Apr 2008 18:18:21 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/remark,20107495 sbrook : Just a reminder to follow Deadpool's post in the forum today.

You should only provide login info or telephone number or email addys to the Bell employees authorized in the sympatico direct forum if requested in the Sympatico or Sympatico Direct forum.

Don't post your personal info in the Sympatico forum ... just Sympatico Direct. Posts are not private outside the Direct forums.]]> http://www.dslreports.com/forum/remark,20107495 Tue, 04 Mar 2008 15:29:01 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/remark,20095106 sbrook : Try spelling sympatico with a 'y' rather than an 'i'

That will help lots :)]]> http://www.dslreports.com/forum/remark,20095106 Sun, 02 Mar 2008 14:02:41 EDT unable to email someone using sympatico http://www.dslreports.com/forum/remark,20094814 anon : I am currently in florida , I tried emailing Thru gmail someone using a sympatico email address and I get the following message back, how do I resolve this , how can I without having to do major brain surgery, lol can I just send my message to someone and could they just forward it to the recipient.

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

////////@simpatico.ca

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[mail.simpatico.ca. (0): Connection timed out]

----- Message header follows -----

Received: by 10.114.12.9 with SMTP id 9mr13412759wal.23.1204386041668;
Sat, 01 Mar 2008 07:40:41 -0800 (PST)
Received: by 10.114.109.12 with HTTP; Sat, 1 Mar 2008 07:40:41 -0800 (PST)
Message-ID:
Date: Sat, 1 Mar 2008 10:40:41 -0500
From: "geoffrey lee"
To: ///////@simpatico.ca
Subject: Roatan building problems
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_13569_30319557.1204386041664"

----- Message body suppressed -----]]> http://www.dslreports.com/forum/remark,20094814 Sun, 02 Mar 2008 13:07:49 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,20088968 redman3000 : I'm very satisfied with the direct forum. Patrick solved my issue within hours! I didn't had to call 310-SURF and wait/waste time with level 1 tech!

Great forum THANKS!]]> http://www.dslreports.com/forum/remark,20088968 Sat, 01 Mar 2008 10:06:28 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19882423 richcar : Excellent service! What a contrast to 310-SURF. My two year problem with slow speeds and instability was solved in two days.

]]> http://www.dslreports.com/forum/remark,19882423 Sun, 27 Jan 2008 08:19:14 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19828941 guppy : Just some kudos for the Sympatico direct forum. I was having a problem with disconnects so I posted on the direct forum. Within a couple of hours, someone had looked at my problem and had it resolved. We worked over the next couple of days culminating in me having a new modem rush delivered to my house and my line rate being increased. The tech I'm working with (she knows who she is) is possibly the best customer service person I've worked with in any industry (and I run a customer support department for a software company that I rate very highly ;) ). Cannot say enough good things about this service on this site...FANTASTIC!]]> http://www.dslreports.com/forum/remark,19828941 Fri, 18 Jan 2008 16:08:24 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19701217 Nitrox : I've been a member of this forum for a while now, I usually don't log in but read the posts every day.
I had a problem with my account and it was resolved in less than 2 hours.
I am glad I am a member here, although I should contribute more often, and I am grateful to the wonderful service that the Sympatico direct forum is for us that have unresolved issues by regular channels.
Thanks Bell Sympatico (and the great tech I dealt with), this is definitely a step in the right direction, and will only help to improve the publics confidence in your service.]]> http://www.dslreports.com/forum/remark,19701217 Fri, 28 Dec 2007 22:34:47 EDT Why do we have to Register on a 3rd party site to get help http://www.dslreports.com/forum/remark,19698487 sbrook : People have asked "Why do I have to register to get help from the Sympatico Direct forum?"

The reason is technical to preserve your privacy.

As stated before, the only people who can read your threads in the direct forum is YOU, the Bell Techs and the forum moderator (who is NOT me). This is done so that your information remains totally private. So, if a Bell tech asks for your B1 number or your phone number, nobody else can see that info.

This is achievable only if you are a member. The way the forum works, if we allowed anon postings, then any anon poster could see the threads of any other anon poster. We can't segregate by IP, because IPs change. We can't segregate by the posting names selected by anons because they can be duplicated. So, you must register to be a member of DSLR.

Registering doesn't cost you anything unless you WANT to buy tool points which essentially donates to the site.]]> http://www.dslreports.com/forum/remark,19698487 Fri, 28 Dec 2007 13:08:13 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19360424 Kawartha :
said by justin See Profile :

I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge.
Thats beautiful :)
--
So.. shes PERFECT eh?]]> http://www.dslreports.com/forum/remark,19360424 Wed, 31 Oct 2007 21:03:43 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19328782 sbrook : Concern has been expressed about the security of the Sympatico Direct forum in terms of your giving B1 numbers there.

To reiterate ...

1) Everyone can see thread titles.

2) Only Bell Employees and the moderator of that forum can see anything written in all the threads and write to all threads.

3) As a user, you can only post into threads you started.

4) No one else can read or write to those threads.

5) If you feel overly sensitive about posting your B1 number, I'm sure that something can be worked out with the tech who looks at your thread so that you can give it to him by IM or by email etc.]]> http://www.dslreports.com/forum/remark,19328782 Fri, 26 Oct 2007 13:30:01 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19259039 ftcnt : I also wanted to thank the staff on the Bell Sympatico Direct forum. Their fast and consistent effort resolved my issue.]]> http://www.dslreports.com/forum/remark,19259039 Mon, 15 Oct 2007 08:40:10 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19255969 anon :
said by condor11 See Profile :

If this communication channel stays open I am sure this will be very good for customers and Bell's reputation.
Well said.]]> http://www.dslreports.com/forum/remark,19255969 Sun, 14 Oct 2007 18:25:58 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19246515 condor11 : Another satisfied customer here. Bell messed up this 60Gig limit for contract people (me included). So I posted in the Sympatico Direct forum. That was at 6pm Friday night. I came home at 8:30pm and there was already a message on my phone from Sylvian with the resolution to my problem. Very impressive!

If this communication channel stays open I am sure this will be very good for customers and Bell's reputation.]]> http://www.dslreports.com/forum/remark,19246515 Fri, 12 Oct 2007 21:56:42 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19237930 NefCanuck : I just wanted to post my thanks publicly here, if it weren't for the Bell Sympatico Direct Forum, I'd still be paying $50 a month for less than 1MB/s of service after dealing with the 310-SURF route.

Prompt, professional and went out of their way, just under 4MB/s and steady as a rock ;)

NefCanuck]]> http://www.dslreports.com/forum/remark,19237930 Thu, 11 Oct 2007 16:46:47 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19232193 DS : Only if they start doing that for Business Class next, it only took me 6 Months to cancel my BIHS Account.

Nothing more to say, but at least Bell in some parts have open there eyes, heck maybe even if they see my post they might see they need major improvements for Business Class as well.

(Note: Not trying to rant, but presently Non-Dedicated Business Class is far worse then Sympatico presently and is getting worse in all areas.)

I was one of many clients that went to business class to escape Sympatico, then things got very worse there after they decided to outsource as well.

(Sorry for my Off-Topic post here, it will not be repeated)]]> http://www.dslreports.com/forum/remark,19232193 Wed, 10 Oct 2007 18:46:37 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19230976 sbrook :
said by DS See Profile :

I kind of feel bad for the Bell Employees that come here to help (Undercover) via tools, that wont be able to take part in that forum.

But maybe that is a good thing, there is still always gonna be people posting in main Sympatico Thread.
At the same time, remember that the Bell employees taking part in the Direct forum are there because being there is now a part of their job to help users for whom normal support channels have failed. It's a 2 way experience ... first Bell management gets to see what their support organisations are doing or not doing as the case may be, and the customer is getting help.]]> http://www.dslreports.com/forum/remark,19230976 Wed, 10 Oct 2007 15:14:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19230809 DS : I kind of feel bad for the Bell Employees that come here to help (Undercover) via tools, that wont be able to take part in that forum.

But maybe that is a good thing, there is still always gonna be people posting in main Sympatico Thread.]]> http://www.dslreports.com/forum/remark,19230809 Wed, 10 Oct 2007 14:47:55 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19190470 theninjasqua : I am so glad I found this website a week ago. The Sympatico Direct forum solved my problem in a matter of hours that has taken the front end CSR's over 4 days to sort out. It's just a shame that there are probably a bunch of other customers that aren't as geeky as we are and are going crazy getting no-where like I was before. Thank you !]]> http://www.dslreports.com/forum/remark,19190470 Wed, 03 Oct 2007 15:06:58 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19189648 newf7 :
said by secotton :
Yes - that is what I was referring to. It wasn't a permanent fix, but it seems as though it is an issue that is coming up right now that needs to be looked into further. I would think it's something that isn't a quick fix, so all they can do is suggest a workaround. I'm sure that first level wouldn't know how to work through this type of issue.
OK, thanks. Rather than carry this on in two threads, I'll post in the »Initial Routing Issues turn into IP range issues]]> http://www.dslreports.com/forum/remark,19189648 Wed, 03 Oct 2007 12:55:06 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19188093 secotton :
said by newf7 See Profile :

said by secotton :
The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.

I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work.

Are you referring to this issue »Initial Routing Issues turn into IP range issues where the "resolution" is for you to:
said by secotton :
use the disconnect / connect button on the modem page about 15 times until I got a 70.53 which allowed me to get out to the internet again.

Yes - that is what I was referring to. It wasn't a permanent fix, but it seems as though it is an issue that is coming up right now that needs to be looked into further. I would think it's something that isn't a quick fix, so all they can do is suggest a workaround. I'm sure that first level wouldn't know how to work through this type of issue.]]> http://www.dslreports.com/forum/remark,19188093 Wed, 03 Oct 2007 07:08:54 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19187432 newf7 :
said by secotton :
The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.

I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work.
Are you referring to this issue »Initial Routing Issues turn into IP range issues where the "resolution" is for you to:
said by secotton :
use the disconnect / connect button on the modem page about 15 times until I got a 70.53 which allowed me to get out to the internet again.
]]> http://www.dslreports.com/forum/remark,19187432 Wed, 03 Oct 2007 00:50:40 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19186414 secotton : The service from Don's team is absolutely great. My issue was resolved in less than a day when I initiated the process by posting to the Sympatico Direct forum. This is usefull for cases that can't be resolved easily the first time by calling the 310-7873(SURF) number or you end up getting a poor response the first time.

I really hope Bell keeps this service going as it is now helping the customer quickly the first time. Keep up the good work.]]> http://www.dslreports.com/forum/remark,19186414 Tue, 02 Oct 2007 21:38:00 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19185552 Wo1f : I can attest to the fact that my problem was resolved in less than 2 hours from my original post, and to my complete satisfaction. I have already posted publicly about this here:

»Re: Total BS from BS!

and will continue to do so any chance I get.

Regards,

Very satisfied Sympatico customer.
Wo1f]]> http://www.dslreports.com/forum/remark,19185552 Tue, 02 Oct 2007 19:33:05 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19085610 justin :
said by sbrook See Profile :

What we saw for the forum was not a replacement for normal support channels, but rather a place to go when normal support channels were just not working, and a place where YOU can initiate the contact instead of Don Brunette having to come through this forum regularly and having to find topics where his team's services might be of use.
What he said.
If the forum gets too busy with issues that are in FAQs or already being openly discussed or not a specific issue with a subscriber line, then the Bell staff should politely move them back to the open forum or be instructed to close them off with an apology.

If I look over the other direct forums they are being used specifically for intractable issues with individual lines - usually stuff involving poor signal levels or other things that for whatever reason phone support failed to address well, and the replies are of little interest to the open community. That is, I think, the pattern sympatdirect forum should take. If this isn't clear enough then the first-post warnings will start to make it increasingly clear.

You guys don't want to kill the goose here, Sympatico isn't going to move its support channel onto a 3rd party site so if they find their staff are wasting time picking through requests they may decide to just close up the experiment. I'd even encourage them to wind it back if the forum isn't getting used by the community in the correct way.]]> http://www.dslreports.com/forum/remark,19085610 Sun, 16 Sep 2007 15:37:57 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19085512 sbrook : One of the things we talked about when setting up this forum (and sorry folks, I went to where TigerLord just came from ... Europe for a month ... or I'd have provided a bit more info.

What we saw for the forum was not a replacement for normal support channels, but rather a place to go when normal support channels were just not working, and a place where YOU can initiate the contact instead of Don Brunette having to come through this forum regularly and having to find topics where his team's services might be of use.

Also it would be a good idea to see if members of this forum have a possible answer for you *before* referring it to Don's team. That way, you can provide a link to the problem having been discussed in here when you find no solution forthcoming here.

I haven't seen the topics in the Direct forum (only the mod - Justin and Don's team can see them but I suspect that a lot would fail these criteria.

So, let's try to follow these criteria for the benefit of Justin and Don's team by not overloading them with stuff that shouldn't be there.

Thanks to all ... and greetings from the Salzkammargut (Salzburg area of the Austrian alps)]]> http://www.dslreports.com/forum/remark,19085512 Sun, 16 Sep 2007 15:15:47 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19084904 rizzler : I think having that new forum was a great idea, and also looks like lots of people are posting their issues there.

For the people that posted on the new forum, are your issues being resolved? I'd like to hear some feedback from the members that posted on Sympatico Direct Forum.]]> http://www.dslreports.com/forum/remark,19084904 Sun, 16 Sep 2007 13:00:57 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19084592 quanta : This is an excellent idea. A way to filter technical issues from the rest of us who are just shooting the breeze on the stock price, promos, and beavers!]]> http://www.dslreports.com/forum/remark,19084592 Sun, 16 Sep 2007 11:49:27 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19079762 Glen1 : I see more technicians added to the group. (bump) Good to see.
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My Canada includes Quebec.]]> http://www.dslreports.com/forum/remark,19079762 Sat, 15 Sep 2007 12:32:30 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19070489 bbiab : it's up to 7. put on 6 if can handle it. there is no 7 on dsl. why are people asking this over and over?]]> http://www.dslreports.com/forum/remark,19070489 Thu, 13 Sep 2007 21:38:01 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19068466 justin : that isn't an appropriate topic for the direct forum but feel free to start a new topic on it here.. unless it has already been raised before..]]> http://www.dslreports.com/forum/remark,19068466 Thu, 13 Sep 2007 15:56:55 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19068325 RCMP1234 : I see many people asking about why others are getting upgraded to 6mbps from 5mbps in the direct forum. Can anyone tell me why?]]> http://www.dslreports.com/forum/remark,19068325 Thu, 13 Sep 2007 15:37:27 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19066069 justin : By casting my eye over the forum topics in the new forum I can see almost half are not appropriate. Any that are not relating specifically to an individual issue will get moved back into Sympatico open forum or simply locked.

This isn't a way to ask general questions about policy, marketing or roll-out plans. These are Techs, not Sympatico management. They are interested in trouble-shooting a single subscriber.]]> http://www.dslreports.com/forum/remark,19066069 Thu, 13 Sep 2007 09:14:08 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19066018 Deadpool : Correct. These guys have been instructed to keep an open eye for any posts within the main forum as well since Anonymous posters can ask for help via the Direct forum.
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New season starts October 3rd - GO SENS GO]]> http://www.dslreports.com/forum/remark,19066018 Thu, 13 Sep 2007 09:02:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19065974 moezie : just wanted to say this is fabulous and keep up the good work!]]> http://www.dslreports.com/forum/remark,19065974 Thu, 13 Sep 2007 08:51:05 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19065937 Kardinal :
said by RCMP1234 See Profile :

So, if someone created a topic about an issue, and someone else has the exact same question, we will have to create a new topic about that exact same issue right? Since we cant view topics created by others
said by justin See Profile :

Yes. Just like if you call support.
Deadpool See Profile, if the techs see several similar questions in a short period of time (area outage, etc) they might post in the main Sympatico forum to let the community to cut down on the number of questions they might be getting.
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix]]> http://www.dslreports.com/forum/remark,19065937 Thu, 13 Sep 2007 08:41:40 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19065742 Glen1 : Yes it has been a long time coming. We have looked at this in the past but it wasn't "time" yet. Some barriers had to come down on the company's side. There was a time that if you posted on this site you would be severely reprimanded and in the case of Sympatico first line techs...it was rumoured that they were dismissed. The new forum is a direct link to the Bell testers who do the work daily and can answer the questions that should be answered. Bravo to the Bell people who have finally recognized this site as "bona fide". It took awhile to institute but it was well worth the wait.
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My Canada includes Quebec.]]> http://www.dslreports.com/forum/remark,19065742 Thu, 13 Sep 2007 07:34:04 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19064541 MacGyver : This is great news. We tried to set this up before but we could not get a commitment from tech support that it would be used. Thanks to the Bell tech support crew for stepping up to the plate.

Also, there is now a convenient link to the Sympatico Direct forum from the Sympatico forum pages.]]> http://www.dslreports.com/forum/remark,19064541 Wed, 12 Sep 2007 23:23:47 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063845 HiVolt : Or Poutine? :D]]> http://www.dslreports.com/forum/remark,19063845 Wed, 12 Sep 2007 21:48:48 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063745 DKS :
said by justin See Profile :

I met the kanuck in a park in brooklyn, i joined him on a bench but we didn't exchange a word. He left a minute after I sat down, but the rather heavy brown bag remained.
I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge.
You mean he didn't offer you any butter tarts? :D
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,19063745 Wed, 12 Sep 2007 21:35:01 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063712 justin : Yes. Just like if you call support.]]> http://www.dslreports.com/forum/remark,19063712 Wed, 12 Sep 2007 21:30:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063691 RCMP1234 : So, if someone created a topic about an issue, and someone else has the exact same question, we will have to create a new topic about that exact same issue right? Since we cant view topics created by others]]> http://www.dslreports.com/forum/remark,19063691 Wed, 12 Sep 2007 21:27:14 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063646 Scoop : Great idea. ]]> http://www.dslreports.com/forum/remark,19063646 Wed, 12 Sep 2007 21:19:28 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063486 anon : I want 2% in "hush" money (no loonies please)
My lips are sealed :x]]> http://www.dslreports.com/forum/remark,19063486 Wed, 12 Sep 2007 20:55:23 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063455 justin : I met the kanuck in a park in brooklyn, i joined him on a bench but we didn't exchange a word. He left a minute after I sat down, but the rather heavy brown bag remained.
I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge.]]> http://www.dslreports.com/forum/remark,19063455 Wed, 12 Sep 2007 20:52:16 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063383 anon : How much does it cost to get ones own private forum like that?

Or more directly.. whats bells cost for this?

Is it nothing and out of the kindness of broadband reports and the few techs?]]> http://www.dslreports.com/forum/remark,19063383 Wed, 12 Sep 2007 20:40:42 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063281 justin : I don't expect much traffic in the direct forum vs the sympatico public forum. At least that is how it worked out for sbcdirect and vzdirect..
There are not that many reasons to get a tech to look at an issue vs the number of things you can create new topics on.]]> http://www.dslreports.com/forum/remark,19063281 Wed, 12 Sep 2007 20:24:52 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063199 Deadpool : I forgot to add: Tony, Ray & Pat work during the day (on most days), so don't always expect answers to your questions immediately (especially if you posted your question at 11 pm).
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New season starts October 3rd - GO SENS GO]]> http://www.dslreports.com/forum/remark,19063199 Wed, 12 Sep 2007 20:14:13 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063176 DKS : You know, the only question I have is what will we do now in the Sympatico forum? Speculate on Bell's future plans? Whine and complain about how bad things are? Gossip? Talk hockey? :D
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,19063176 Wed, 12 Sep 2007 20:11:11 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063153 Deadpool : I approached sbrook some time ago with this request. Both he and Justin were instrumental in making this happen (thanks guys for your help).

I can assure you the Ray, Tony & Pat are the right stuff. These are the guys who have been addressing all the emails from those who opted to email Donat Brunette.

If some of you feel more comfortable to continue emailing Donat, please do so. Otherwise, a new avenue has been opened for everyone.

This will also help Donat and company by not having to sift through all the threads to figure out who needs help and who doesn't. However, they will still be here ensuring that all issues are being addressed.

If you have any questions, let me know. :)
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New season starts October 3rd - GO SENS GO]]> http://www.dslreports.com/forum/remark,19063153 Wed, 12 Sep 2007 20:07:31 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063072 Savillian :
said by DKS See Profile :

I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico.
DKS, I apologize, it was more out of curiosity, it was not meant as an attack against them or their authenticity!!!]]> http://www.dslreports.com/forum/remark,19063072 Wed, 12 Sep 2007 19:52:02 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19063034 Thane_Bitter : Excellent concept – and Justin, thanks for giving these people a space to work from. :) Nice to see Bell actually making an effort to address customer issues.
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download speed : 506.4 KB/sec.
upload speed : 83.6 KB/sec]]> http://www.dslreports.com/forum/remark,19063034 Wed, 12 Sep 2007 19:44:04 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19062858 DKS : I can assure you that the technicians are all Bell people. Deadpool, in particular, has helped in the past with technical issues. This is a great initiative by Sympatico.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,19062858 Wed, 12 Sep 2007 19:15:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19062795 Savillian :
said by XDSLTECH1 See Profile :

How did you do your validating on who is a real Bell Tech?
Yes, I am also interested in how you were able to validate these facts?]]> http://www.dslreports.com/forum/remark,19062795 Wed, 12 Sep 2007 19:05:27 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19062590 HiVolt : Very good idea, thanks Justin!]]> http://www.dslreports.com/forum/remark,19062590 Wed, 12 Sep 2007 18:32:15 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19062324 XDSLTECH1 : How did you do your validating on who is a real Bell Tech?]]> http://www.dslreports.com/forum/remark,19062324 Wed, 12 Sep 2007 17:47:08 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19062028 EcHoMaN : Sounds great. :)]]> http://www.dslreports.com/forum/remark,19062028 Wed, 12 Sep 2007 17:01:00 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/remark,19061989 CigaR : I like the concept.

Nice initiative from Sympatico to provide this kind of support.]]> http://www.dslreports.com/forum/remark,19061989 Wed, 12 Sep 2007 16:56:40 EDT Sympatico Direct forum http://www.dslreports.com/forum/remark,19061868 justin : I've setup a Sympatico Direct forum here:
»/forum/sympatdirect

It allows customers who wish to get their problem looked at by techs with accounts here @ dslr to post without fear that their topic will be viewed by others. You create a topic (PLEASE read the forum 'RULES' first) and only the 3 Techs who have membership in the forum can read and reply to it.

The three techs that can read topics in this forum are
Bell_Ray See Profile Bell_Tony See Profile Bell Patrick See Profile and Deadpool See Profile oversees the operation. The only other people that can read topics in this new forum are myself, fatness See Profile and nil See Profile, not that we have any interest in doing so.

The current tech roster is available here:
»/who?forum=288

Again, although you'll be able to see topic (titles) created by anyone you won't be able to read them, you'll only be able to read your own topic (and any replies it gets from the Techs).

This isn't any substitute for calling Sympatico direct, it is a best-effort service kindly provided by Sympatico with no guarantees. You may find it more convenient, or you may not.]]> http://www.dslreports.com/forum/remark,19061868 Wed, 12 Sep 2007 16:39:27 EDT