Topic 'Sympatico Direct forum' in forum 'Bell Canada' - dslreports.com http://www.dslreports.com/forum/Sympatico-Direct-forum-19061868 en Wed, 08 Feb 2012 21:46:29 EDT Wed, 08 Feb 2012 21:46:29 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-26333872 /loghist , deleting all your cookies, then logging in again.
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***ATMFAQ***DIFAQ***Kitchen Sink***]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-26333872 Mon, 19 Sep 2011 12:13:43 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-26333794
Thanks for any help.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-26333794 Mon, 19 Sep 2011 11:51:23 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-23413634
You probably should get a response in the next day or so depending on the number of other problems that were posted there.

The point of it is to get specific assistance from high level Bell techs when normal support channels don't work.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-23413634 Mon, 30 Nov 2009 11:15:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-23413599
I posted an issue there two days ago and not even an acknowledgment from anyone at Bell.

I realize that this doesn't reflect at all on dslreports. Unlike Bell, you guys seem supremely competent.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-23413599 Mon, 30 Nov 2009 11:11:22 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968480 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968480 Thu, 03 Sep 2009 12:56:01 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968416 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968416 Thu, 03 Sep 2009 12:46:20 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968404 Ready to cancel my complete service.
Can you help]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22968404 Thu, 03 Sep 2009 12:43:14 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22649501 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22649501 Fri, 03 Jul 2009 12:10:38 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22649488 --
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22649488 Fri, 03 Jul 2009 12:07:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648854 said by dirtyjeffer:

said by DKS:

It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff.
All the reps that have been or are in the Direct Forum were and are paid to be there.

Regardless of why the Code of Conduct was changed, my point remains that your experiences working in a Bell World store (how many years ago) doesn't compare to my (current) experiences in Product. They are completely different from every aspect.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648854 Fri, 03 Jul 2009 09:23:34 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648604 said by dirtyjeffer:

said by Deadpool:

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then).
Deadpool has been with Bell for a decade or more. he was with them when we were all hanging around sympaticousers.org.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648604 Fri, 03 Jul 2009 07:06:18 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648320 said by Deadpool:

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
don't kid yourself...the code of conduct was probably changed because someone challenged it (i know of several people who were fired for posting online)...you sound kind of like i did about 5 years ago...i would say you've got another year or two left in you before you're done too (that is, if they don't send you packing before then).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648320 Fri, 03 Jul 2009 02:06:43 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648315 said by DKS:

It's also a shame that so few people inside Bell know it exists. When I mentioned it to the Bell technicians last year they looked at me as if I had three heads.
in all fairness, they aren't paid for it, so why should they bother...the reality is, there should be no need for it...if Bell simply fixed things themselves, maybe they wouldn't need employees sneaking around on their own time, for free, trying to fix stuff.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22648315 Fri, 03 Jul 2009 02:03:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643977 --
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643977 Thu, 02 Jul 2009 09:50:19 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643910
It's a definitely authorized support channel. It's a shame that it has to exist because other support channels are so poor, but that's life.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643910 Thu, 02 Jul 2009 09:35:07 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643752 said by dirtyjeffer:

said by Deadpool:

And it's supported by Bell.
perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
The "code of conduct" was updated last year to include guidelines for blogs and online forums.

This is a good example of why you shouldn't rely on your past employment experience to determine how things are run today.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643752 Thu, 02 Jul 2009 08:53:33 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643135 said by Deadpool:

And it's supported by Bell.
perhaps you have received special approval then...it's in the "Code of Conduct", i was sternly warned several years ago (although, i ignored it), and i know people who were fired over it...even when i was "warned", i simply told them that i was helping customers who weren't receiving the help they needed, and if they wanted to fire me for helping their customers, that was their prerogative, but that it certainly wouldn't look good.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22643135 Thu, 02 Jul 2009 01:47:06 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22642763 said by dirtyjeffer:

just make sure you thank the employees that are working in here to resolve your problem...it has nothing to do with Bell...Bell doesn't like its staff assisting on online forums and strongly discourages it (to the point of termination)...if Bell really cared about your problem, it would have been fixed through the appropriate channels that already exist.
Then how did I get the Direct Forum setup and dedicated staff?

Agreed that "proper channels" should fix most if not all problems. However the Direct Forum has been around since September '07 now and hasn't missed a beat - so I would consider that option now a "proper channel" to the point where many don't even bother to call first before going there.

And I don't see why that's a bad thing. And it's supported by Bell.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22642763 Wed, 01 Jul 2009 23:31:32 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22640020 --
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-22640020 Wed, 01 Jul 2009 14:13:24 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-21911962 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-21911962 Fri, 13 Feb 2009 14:53:03 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-21508379 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-21508379 Mon, 01 Dec 2008 10:38:30 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-20878035 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-20878035 Thu, 31 Jul 2008 13:27:03 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20695501 http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20695501 Wed, 25 Jun 2008 06:04:21 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20693543
As to phoning in and using webchat! Well, any reading of this forum would tell you that's guaranteed to give headaches.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20693543 Tue, 24 Jun 2008 19:40:19 EDT Re: Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20693508 http://www.dslreports.com/forum/Re-Sympatico-Direct-Hours-of-Operation-20693508 Tue, 24 Jun 2008 19:34:06 EDT Sympatico Direct "Hours of Operation" http://www.dslreports.com/forum/Sympatico-Direct-Hours-of-Operation-20556682
NO weekends.

Note that some of the techs have days off during the week because they have other work duties or because they have other higher priority work duties. This may result in gaps in service where you've been dealing with a tech and (s)he suddenly seems to disappear for a day or two.

If you've had a response in the direct forum outside those hours, then it's been on the tech's own time and should NOT be relied upon.

Please be patient.]]> http://www.dslreports.com/forum/Sympatico-Direct-Hours-of-Operation-20556682 Thu, 29 May 2008 09:29:55 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20333637 http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20333637 Mon, 14 Apr 2008 18:18:21 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20107495
You should only provide login info or telephone number or email addys to the Bell employees authorized in the sympatico direct forum if requested in the Sympatico or Sympatico Direct forum.

Don't post your personal info in the Sympatico forum ... just Sympatico Direct. Posts are not private outside the Direct forums.]]> http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20107495 Tue, 04 Mar 2008 15:29:01 EDT Re: unable to email someone using sympatico http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20095106
That will help lots :)]]> http://www.dslreports.com/forum/Re-unable-to-email-someone-using-sympatico-20095106 Sun, 02 Mar 2008 14:02:41 EDT unable to email someone using sympatico http://www.dslreports.com/forum/unable-to-email-someone-using-sympatico-20094814
This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

////////@simpatico.ca

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[mail.simpatico.ca. (0): Connection timed out]

----- Message header follows -----

Received: by 10.114.12.9 with SMTP id 9mr13412759wal.23.1204386041668;
Sat, 01 Mar 2008 07:40:41 -0800 (PST)
Received: by 10.114.109.12 with HTTP; Sat, 1 Mar 2008 07:40:41 -0800 (PST)
Message-ID:
Date: Sat, 1 Mar 2008 10:40:41 -0500
From: "geoffrey lee"
To: ///////@simpatico.ca
Subject: Roatan building problems
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_13569_30319557.1204386041664"

----- Message body suppressed -----]]> http://www.dslreports.com/forum/unable-to-email-someone-using-sympatico-20094814 Sun, 02 Mar 2008 13:07:49 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-20088968
Great forum THANKS!]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-20088968 Sat, 01 Mar 2008 10:06:28 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19882423
]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19882423 Sun, 27 Jan 2008 08:19:14 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19828941 http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19828941 Fri, 18 Jan 2008 16:08:24 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19701217 I had a problem with my account and it was resolved in less than 2 hours.
I am glad I am a member here, although I should contribute more often, and I am grateful to the wonderful service that the Sympatico direct forum is for us that have unresolved issues by regular channels.
Thanks Bell Sympatico (and the great tech I dealt with), this is definitely a step in the right direction, and will only help to improve the publics confidence in your service.]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19701217 Fri, 28 Dec 2007 22:34:47 EDT Why do we have to Register on a 3rd party site to get help http://www.dslreports.com/forum/Why-do-we-have-to-Register-on-a-3rd-party-site-to-get-help-19698487
The reason is technical to preserve your privacy.

As stated before, the only people who can read your threads in the direct forum is YOU, the Bell Techs and the forum moderator (who is NOT me). This is done so that your information remains totally private. So, if a Bell tech asks for your B1 number or your phone number, nobody else can see that info.

This is achievable only if you are a member. The way the forum works, if we allowed anon postings, then any anon poster could see the threads of any other anon poster. We can't segregate by IP, because IPs change. We can't segregate by the posting names selected by anons because they can be duplicated. So, you must register to be a member of DSLR.

Registering doesn't cost you anything unless you WANT to buy tool points which essentially donates to the site.]]> http://www.dslreports.com/forum/Why-do-we-have-to-Register-on-a-3rd-party-site-to-get-help-19698487 Fri, 28 Dec 2007 13:08:13 EDT Re: Sympatico Direct forum http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19360424 said by justin:

I'll be counting the unmarked small bills after I sign off tonight, but I know everything will be there because if not I'll do what I have done before, subtract 5% from every review score in revenge.
Thats beautiful :)
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So.. shes PERFECT eh?]]> http://www.dslreports.com/forum/Re-Sympatico-Direct-forum-19360424 Wed, 31 Oct 2007 21:03:43 EDT