wdufresne
join:2003-07-08
Brooklyn, NY
| Re: Disgusting Make that two out of a million. And the states' public service commissions may know of a few others.
My copper landline was out of service for nearly four weeks here in Brooklyn, NY. It's old copper plant in Park Slope's rear yards, and much of my neighborhood's plant dates from about 1947. So any rainfall has caused failures and outages these last fifteen years. (I've had my landline service now for a quarter century.)
Verizon has so reduced manpower for copper repair that it took them 26 days to finally access and repair their own equipment running through rear yards in a neighborhood of townhouses. The manpower that used to do such basic things as *make* *telephone* *calls* to arrange access to Verizon equipment located on private lands has been decimated by the FIOS rollout. You bet I complained to the NYS PSC, but only after a week of repeated failures to restore my service. And this Brooklynite is lucky: the technicians are terrific, capable, smart people. This is a managerial decision by Verizon to "dis-invest" in copper infrastructure maintenance and repairs. |
