GetCableInstead
@xo.net
| Crappy Verizon Customer Support.
I had the same sort of thing happen to me so I canceled too. Even canceling is a PITA! They won't take no for an answer and as if that isn't enough, now I'm being billed for not returning the modem I ALREADY RETURNED!
I called them to talk to them about the charges and guess what? I can't get through! Every time I call, I get a recording that says "We're sorry but we are experiencing an unusual call volume. Our representatives are busy with other customer and will not be able to take your call. Please hang up and try again later." 
Finally, after several hangups I spoke a gal that informed me that they did indeed receive the equipment. The good news is I don't have to pay for it, but damn it's a bitch getting through to these people. Worst customer service in my book.
Eff Verizon!!
P.S. Thought it's a bit too late for me, I'd like to share that if you're trying to get through and you're fed up with the waiting, get through WAY faster by calling (800) 483-7988 instead of the stupid number they give you.
Good luck! |
