NOYGDB
@comcast.net
| Forced bundling...
"Hello? AT&T? Yes, I'd like to get the Express DSL package."
"Ok, sir. You do know that you'll have to get a landline to carry your signal, correct?"
"No, I wasn't aware of that... in fact, I know for a fact that DSL doesn't need a landline... other companies do it."
"Well, with us, you'll have to."
{sigh} "Ok... sign us up for the cheapest line you've got, then... no long-distance, no 900 numbers, no collect calls,etc."
"No problem, sir. We'll ship your DSL modem to you right away... it should arrive in two to three days."
{WAITS A WEEK}
"Hello? AT&T? Yes, I was wondering where my DSL modem is, that you were supposed to ship to me days ago?"
"Oh, we're sorry, we can't provide DSL in your area... do you still want to keep the landline?"
"Well... no, considering that we didn't really need it in the first place except to get DSL."
"Ok, we'll just remove the order to connect your landline, and we'll remove your order for DSL, as well... we're sorry for the inconvenience. So, your charge will be..."
"Wait... WHAT charge?"
"The charge for disconnecting your phone line and breaking your contract."
"Well, considering that you never hooked my phone line up in the first place, let alone provide me with any phone service or DSL service... I don't think there is going to be any charges whatsoever."
{5 minutes of arguing}
"Ok, sir... we'll remove the orders for the phone line and DSL, and there will be no charge."
"Thank you, goodbye."
"Hello, Comcast?"
{Ah... but that's a long story for another time...} |
