| Acanac wont provide me with DSL filters Summary:
I sent a PM to Acanac INC, was told I could purchase filters for $5 each, without the purchase of a modem.
Hey Paul,
I dont need to rent a modem for $50 but I do need DSL filters (obviously Razz)
Are they included in the $18.95 ?
The filters come with the modem not with the DSL service. We can ship you some, but it will cost you $5 for each filter. Shipping is free.
I order Acanac and I receive an email saying, I wont receive the modem like I asked, and I will receive filters like I asked.
Thank you for choosing Acanac-Inc. Your order has been received. We will not send you a modem as you have requested in the comment box and therefore you will not be charged. You are charged an additional $5 for the filters. Please do not hesitate to contact us if you have further inquiries.
Then I received another email saying that I won't receive filters...
Unfortunately we do not provide filter for customers who have their own modem.
I replied with complaints and proof but they still won't budge.
Thank you for bringing this to my attention, as we are not sending you a modem we cannot provide you with filters. As you can see with the red flags deal it states it comes WITH the modem. When i checked you order i didn't see where you specified that you are using your own modem but as you brought it to my attention now i clearly see that. So you see you don't receive filters by just signing up for the dsl services, its if you also request our modem that the two filters are included.
I even tried again:
Thank you for interest in Acanac.Unfortunately we do not provide filter for customers who have their own modemm
If a company cannot provide with DSL filters just because you have your own modem, then I dont think you should deal with them.
I mean if you were a Bell customer, you could go to their website and order some, and not have to deal with this BS...
I will still stick with Acanac for a few more days in hopes I can fin filters...
Is there any other place that I can buy filters from? |
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| Last time I needed filters, I walked into the Bell Store in the Eaton Centre (Toronto) and said I need a few more filters for my DSL, and the clerk handed me a box of five, no questions asked. Didn't check if I was a Sympatico customer or not (I am). |
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| reply to CanadaBoy
It's not a big deal. While I think they should provide the filters (don't know why they won't for $5), it seems like a small thing to complain over, especially since it was stated on their site as you said. I called to order extra filters from bell once and they said it would be over $8 each for shipping. I almost hung up on them, but I politely said no thanks. |
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| reply to CanadaBoy
Hum... last time I went to Bell to ask for a filter I had to pay ... but when I moved and cancelled my Bell Subscription, I didnt have to give back the filters -.- |
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| reply to CanadaBoy
It seems that Acanac is for people who are somewhat techsavy and can do/figure the tech issues out on their own. having said that, the filters are not so expensive to make a big deal out of. |
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1 edit | reply to tempta
We do provide filters and the $5 charge is just to cover the shipping. We ship everything by FedEx.
The client above was issued incorrect information. This happens from time to time. I remember personally dealing with this client. A post about this was made on our own forums. I also spoke with the Acanac rep involved. Hopefully it wont happen again.
Best Regards,
Paul L.
»www.acanac.ca
Best Regards,
Paul L.
»www.acanac.ca |
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