koitsu
Premium
join:2002-07-16
Mountain View, CA
| reply to TKJunkMail
Re: 10/1 for $179.95 ??? !!! ??? Who will pay that?
If Speakeasy today is anything like they were when I had their 784k SDSL business class service (circa 2001), then people are simply getting ripped off.
"Business class" at Speakeasy means you get a couple perks when it comes to communication/response time with Speakeasy, but when it comes to technical things (especially line issues or general DSLAM problems), it's all handled the same way. You having Speakeasy "business class" service does not mean AT&T/SBC/whoever-owns-the-copper-or-DSLAM is going to respond any quicker.
Business-class customers can cry, scream, sue, or do whatever else they see fit -- it doesn't change the fact that Speakeasy's hands are tied because of who they get transit from. But from the customer's point of view, it doesn't matter -- service is out/down, Speakeasy should have proper escalation contacts at SBC/AT&T to get things fixed, etc. etc...
But with Speakeasy, it was always the same story: can't get AT&T/SBC to do anything (not returning calls, providing ticket updates that are worthless but by doing the update allows them to be excused from doing the actual work, etc.).
What I'm trying to say is this: if you're going to purchase business-class DSL service, your best bet is to get it from whoever owns the actual transit in your area. Buying DSL service from a reseller might save you money (well, not with Speakeasy!  ), but when your service goes out due to the transit provider "doing whatever" in your area without informing anyone, you can -- and will -- be down for days at a time. So what exactly *are* you paying for? |
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fatmanskinny
Premium
join:2004-01-04
Wandering | Off topic: Where is that avatar from? It looks like an old Nintendo game. |
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koitsu
Premium
join:2002-07-16
Mountain View, CA | Taken from my profile:
About my Avatar/Username:
My avatar is from River City Ransom, one of the best original NES/Famicom games ever made. |
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fatmanskinny
Premium
join:2004-01-04
Wandering | I hope Nintendo bring that to the Wii if they already haven't. Thanks for letting me know.
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The only place where Success comes before Work is in the dictionary. |
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