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9942

sonicnet user
@sonic.net

sonicnet user

Anon

Can't access google.com?

For the past two days, I can't seem to access google.com from the sonic network. I can access everything else just fine. From my traceroute output (attached below), it seems that my trace times out when reaching the google network. Anyone else have the same problem?

C:\Documents and Settings\Administrator>tracert www.google.com

Tracing route to www.l.google.com [74.125.19.104]
over a maximum of 30 hops:

1 * * * Request timed out.
2 11 ms 11 ms 11 ms 64-142-101-1.dsl.static.sonic.net [64.142.101.1]

3 11 ms 12 ms 13 ms 109.at-4-0-0.gw3.200p-sf.sonic.net [208.106.28.1
17]
4 13 ms 18 ms 15 ms 200.ge-1-2-0.gw2.equinix-sj.sonic.net [64.142.0.
210]
5 14 ms 15 ms 17 ms eqixsj-google-gige.google.com [206.223.116.21]
6 16 ms 22 ms 15 ms 209.85.252.2
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

Djdeadly
join:2000-11-03
San Jose, CA

Djdeadly

Member

traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 74.125.19.99
traceroute to www.l.google.com (74.125.19.99), 64 hops max, 40 byte packets
 1  192.168.1.1 (192.168.1.1)  0.995 ms  0.909 ms  0.508 ms
 2  69-12-147-1.dsl.static.sonic.net (69.12.147.1)  10.404 ms  9.393 ms  9.958 ms
 3  105.at-2-2-0.gw3.200p-sf.sonic.net (69.12.242.25)  9.928 ms  9.250 ms  9.653 ms
 4  200.ge-1-2-0.gw2.equinix-sj.sonic.net (64.142.0.210)  13.019 ms  11.572 ms  11.945 ms
 5  eqixsj-google-gige.google.com (206.223.116.21)  13.992 ms  14.403 ms  12.014 ms
 6  209.85.252.2 (209.85.252.2)  13.866 ms  14.997 ms  12.035 ms
 7  209.85.251.94 (209.85.251.94)  17.864 ms  14.907 ms  13.925 ms
 8  74.125.19.99 (74.125.19.99)  13.502 ms  15.271 ms  11.766 ms
 

Works Fine for me.

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ to sonicnet user

Premium Member

to sonicnet user
No problems here either. I live in google.

Did you somehow block an IP in your firewall?

Try this IP for google 72.14.207.99

sonicnet users
@sonic.net

sonicnet users to sonicnet user

Anon

to sonicnet user
That ip address seemed to work.

Weird though. Seems like other people on dslreports is having similar issues on other networks.

Google seems to be ip blocking!

sonicnet user
@sonic.net

sonicnet user to sonicnet user

Anon

to sonicnet user
Ok, some further exploring has isolated the problem to the Zoom X6 Wireless Router.

All my computers are getting access via wireless connection. These computers timeout when trying to access the google domain. BUT, when I connect the computers directly to the router with ethernet cable, it works perfectly.

Very, very bizarre.

The Zoom X6 Wireless Router is running firmware "Zoom X6 Ver 2.1.3-00".

I disabled all the router firewalls (Intrusion protection/Advanced Firewall) and it still didn't work. Flashed with the latest 2.1.5 firmware and no go. Did a hard reset... No go.

There is definitely something wrong with the router.

sonicnet users
@sonic.net

sonicnet users to sonicnet user

Anon

to sonicnet user
Summary

1. Unable to access any google.com domain via Wireless connection.
2. Able to access google.com domain fine over Ethernet.
3. Able to access google.com domain from computers already logged in previously. For instance, if the computer was logged into gmail.com and "remember me" was checked, then that computer could still access gmail/google wirelelessly. (cookie?).
4. Zoom X6 Wireless ADSL modem with firmware 2.1.5.
5. WPA security.

Seems like others are having issues to!

»discussions.apple.com/th ··· #5367320

Djdeadly
join:2000-11-03
San Jose, CA

Djdeadly to sonicnet user

Member

to sonicnet user
You might be having DNS issues.

try changing your dns to 4.2.2.2 and 4.2.2.3 Then Flushing your DNS cache. (»www.tech-faq.com/flush-dns.shtml)
tquan
join:2001-09-13
Mountain View, CA

tquan to sonicnet users

Member

to sonicnet users
call sonic...their ratings are high mostly because their support is great (i can attest to it myself).

DaneJasper
Sonic.Net
Premium Member
join:2001-08-20
Santa Rosa, CA

DaneJasper to sonicnet users

Premium Member

to sonicnet users
That's certainly an odd one.

The discussion thread at apple is "temporarily offline", so I can't see the comments from others. FYI.

Do phone support - good folks there. Really weird issue, but maybe they'll have a bright idea.

-Dane