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pbarrow
Premium
join:2003-09-16
Montgomery, AL
kudos:1

reply to DxViperMan

Re: [HSI] modem signal discrepancies

said by DxViperMan:

hmm, your signal levels changed that much in one night? as a tech, the 1sy thing i would check would be for 1 of 2 things.
1. did you make ANY changes to any cable wiring in the house or outside in the box, like maybe adding a splitter? changing the way it was setup the day before?
2. I would look outside in the box or around the house to see if your neighbor came over in the middle of the night and put a splitter on your line to get cable at his house by stealing it from you.

cable signals don't just change without a reason. there are no moving parts so something had to change to make levels change much more than a few db. it is possible that is could be a mainline issue, but unlikely or everyone in your area would have the same issue and with those levels on the downstream, some modems would never get a connection at all or at best, intermittent
There are ongoing problems for months in my area.
I had a Corporate Escaltion in May due to imtermittent noise problems that was fixed for a while.
Then again the 1st of 2 weeks ago and again yesterday concerning the latest 2.
The current problem is still not fixed.
Here are 2 emails fromt he local Plant Manager.
----------------------
Sept 5, 2007
Hello Mr. Barrow,

We found some trouble in the plant in your neighborhood. There was some ingress getting into the node and we cleared it at about 5pm last evening. This would cause problems with SNR. We have been keeping an eye on it and it has remained clean so far. We are going to sweep and balance the node later today, so you may experience a few very brief interruptions while that is being done, otherwise everything should be working normally at this point.

Ed Keeley
--------------------
Sept 14, 2007
We can see on the spectrum analyzer that there is some impulse noise on the line. We have dispatched a plant tech to chase it down.

ed

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