Ahh, we don't care about you residential customers > Residentail customers are a drain on resources

reply to Anon

Missing the point....

Dear Friends,
Of course, if a contract is unreasonable, it may be considered void ab initio, and if what people here are saying were true,and that is a big "if," that no company can be expected, rationally, to provide tech support for the technically challenged, for the pittance of thirty-nine dollars a month, one could consider that unreasonable. However, if many, if not most ISPs provide service for thirty-nine to forty-nine dollars per month, it must, as a matter of law, be considered to be a reasonable assumption that it can be so provided. If the ILECs block competition, the dreadful service many of us may receive has another exegesis than fraud in the essence, or fraud in fact. And while the ISP or CLEC, may argue that they cannot meet their promises because of unforeseeable, or uncontrollable circumstances, that makes the contract voidable, on the part of the promisee. If ISP ABC, and CLEC DEF believed that they could survive, and offer service, &c, and discover that their unforeseen costs are far higher that a rational person would have anticipated, the end-user has the right to either enforcement, or redress. If enforcement were impossible, the contract is not, in my opinion, binding.
In short, the factors were far more complex than most could have foreseen, and, I am not sure which view of the law a court might take, but, unless proven otherwise, Megapath is obligated to provide service. Or pay the piper.
All good wishes,
Yazdzik

said by yazdzik:

---

Dear Friends,
Of course, if a contract is unreasonable, it may be considered void ab initio, and if what people here are saying were true,and that is a big "if," that no company can be expected, rationally, to provide tech support for the technically challenged, for the pittance of thirty-nine

---

Dear Sadowski,
You are illustrating exactly what I said. I apologise if I was unclear. They must provide what they said they would, unless no reasonable person would expect it. You have the right to enforce your contract. They have lost their right to enforce their early release penalty. Put way too simply, you are right and they are wrong. The question is how to enforce it. I wish I had an answer.
Sincere best wishes,
Martin

You weren't unclear, it's just that this discussion of the responsibility of Phoenix/MegaPath has been diminished by what I consider untrue statements about abuses and competencies of the residential user. I want simply to be very clear to others reading these posts that Phoenix/MegaPath business practices are the sole issue here. These practices are ack. in part by Phoenix/MegaPAth themselves. The introduction by another person here of the so-called incompotent and illiterate residential user is unfounded and distracting.

I happen to agree with Mr. Sadowski. I am a residential customer with 2 IDSL lines from Phoenix. I don't require any type of support and the only reason I have ever called Phoenix is when the line is not working. The assumption that every residential customer is some sort of gubber that can differentiate their hear from their butt is not true at all. I do computer tech support on-site and I'll tell you I've meet more ignorant folks at workplaces than I do at homes. The difference is that the business folks got to have it working and will pay whatever it takes to get things working.

Maybe for those posters who are trying to glorify the business user and denigrate the residential user, we should give them a dose of reality by referring them to the
Shark Tank at ComputerWorld.