nydwarf1
@gpc.ca
| [Niagara] Cogeco Bitcaps Well it's official Cogeco is now joining other cable companies in enforcing hard bit caps on uploads and downloads as well. Did anyone get a redirect to their security page saying this is the third time their account has been suspended and that they tried to reach you by email yada yada?? I got their yesterday even though my account has never been suspended (which Cogeco told me over the phone) and I never received any kind of warning whatsoever.
Cogeco has been a great service the whole time I've had it which is just over 7 years but I think this is a pretty shabby way to introduce what I am sure will be a very unpopular policy change. I know they've had it in their AUP all along but until now they've only enforced the bit cap on the upload which has a greater impact on the service than the download does.
Does Bell Sympatico currently have a hard bit cap on their service? I'd like to know if their are some alternatives to Cogeco since they clearly might not want my business in the near future. | |
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domh
@cgocable.net | Re: [Niagara] Cogeco Bitcaps Same situation here. Got two emails/warning yesterday, and then early this morning (1 am) suspended. The bandwidth they say I used is way too high. My firewall gives me a much lower number that I feel is right. | |
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urbanriot
join:2004-10-18
St Catharines, ON
 ·Cogeco Cable
| Re: [Niagara] Cogeco Bitcaps Policy change? It's been around for years and if you had checked your Cogeco email you would have read multiple warnings indicating that you are over your bitcap. The truth is most likely that you've uploaded too much - lower your uploads and you'll be fine.
If you don't believe me, do a search through the forums, someone posts about this at least once a month. | |
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nydwarf1
@gpc.ca
| Re: [Niagara] Cogeco Bitcaps Right as I said it's been in their AUP all along but they've only been enforcing the upload Bit Cap. I know my upload is nowhere near the cap it's my download and they confirmed it.
As for a warning, the only warning I received was the actual notice that my account was suspended. I received no warnings prior to that via email and my account has never been suspended. | |
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nydwarf1
@gpc.ca | Re: [Niagara] Cogeco Bitcaps They started this new "enforcement" on Monday, Sept 17th, 2007. That would be yesterday. The first tech I spoke with when my service died confirmed that as well. | |
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manderson4
join:2002-07-05
Hamilton, ON | I got the suspension yesterday as well. Yes I am over the 60 gig limit and the Tech person I talked to also checked my upload and said that was reasonable. I didn't get a email or the redirect page. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| Re: [Niagara] Cogeco Bitcaps said by manderson4  :I got the suspension yesterday as well. Yes I am over the 60 gig limit and the Tech person I talked to also checked my upload and said that was reasonable. I didn't get a email or the redirect page. Maybe there's something funny going on then... or a mistake was made somewhere. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| said by manderson4 :Yes I am over the 60 gig limit and the Tech person I talked to also checked my upload and said that was reasonable. What was your upload, anyhow? | |
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z0diac
@cgocable.net
| re: Upload limits
Well Cogeco doesn't say anything about upload limits being different from download limits. They're COMBINED limits from everything I've read.
So If you've uploaded 58gigs and downloaded 1 gig, you're still under your 60gb cap. | |
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neko
All Hail Canada
Premium
join:2006-08-11
canada | What where your upload & download numbers. I am worried I may get suspended too, as I download approximately 100Gb a month on the standard service. I don't upload too much, though; typically less than 20Gb. | |
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manderson4
join:2002-07-05
Hamilton, ON
| The Tech I talked to said I had 110 gig down and 4 gigs up. When I asked him when they started enforcing the bitcaps he told me Cogeco has always enforced them. And after checking my stats on Cogeco's self care site my download is much lower then it was last months. | |
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Sham
@cgocable.net
| I got a warning as well and I have less than 18 Gigs upload and less than 65 Gigs download. I have the standard package. I've never ever gotten a bandwidth warning from them for 8+ years now even when I've uploaded / downloaded more than 18 / 65 Gigs in the previous years.
If I get another warning, I'm going to start looking for another ISP. Bandwidth is supposed to be getting cheaper, not more expensive. | |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| I'd be interested to hear if anyone is getting these warnings with a pro account.
In fairness, if you are using upwards of 100gigs/mo you should be on that account, not standard.
I guess the question is, if you are paying for the highest tier service, and require more bandwidth, what options are available. Sympatico doesn't want high users, now if Cogeco doesn't either, then I guess the internet is only available for the seniors wanting to surf.
Personally I use ~100gigs/mo, but would be more than willing to pay for a higher package, if and when I need it.
But no one offers a higher package....
So much for streaming HD movies from the internet to a set top box. | |
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Roxx
@cgocable.net
| Re: [Niagara] Cogeco Bitcaps I am on the commercial tier 1 account (soho) and just got the email warning. I have been consistantly doing 100 gigs up and 110 or so down since I upgraded. I was talked into this account by the cogeco telephone reps to avoid these very emails instead of switching to an unlimited DSL account back in 2004. The original email from my commercial rep even states the previous caps had been removed. For the past 3 years they have been gladly taking my money even when service was not at the full speeds they claim they offered.
What has changed? Do I now need to upgrade to a higher account? | |
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jay69
@cgocable.net
| I had the standard package and got a few warnings that I was reaching my bandwith cap , so I upgraded to the pro package. I've never had another warning , but I don't think I ever exceeded my cap. A service techie told me that a small charge could be enforced if I was to ignore a warning and continue consuming bandwidth after the warning.  | |
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brentlly
@cgocable.net | i am on pro and got 2 warnings that i never got on sept 28 then got cut off i called cogeco and there said they sent out 2 warnings and there was nothing there | |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| My only thought would be, that standard is 60 gig cap, and pro 100gig cap.
Today is Sept 17, so if you are even 15 up and 60 down, that's already 75 gigs, and only just over half way through the month. Prorated, you will be well over the 100gig mark for the month.
I would guess, and maybe wrong, that if you are on standard, Cogeco may be willing to allow you up to 100gigs/mo.
But, if you are exceeding the 100gig mark on standard, its probably time to either pony up the cost for pro, or look at another service.
I'd be more interested with what Cogeco does with the Pro subscriber wanting more than 100gigs/mo, which might not be unreasonable in the near future with evolving legit high def content downloads.
Its hard to punish someone for exceeding a cap, if you won't offer a legitimate alternative. | |
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neko
All Hail Canada
Premium
join:2006-08-11
canada
 ·Callcentric
·Cogeco Cable
·Future Nine Corpor..
 ·TekSavvy Solutions..
| Re: [Niagara] Cogeco Bitcaps said by diskdocx :I'd be more interested with what Cogeco does with the Pro subscriber wanting more than 100gigs/mo, which might not be unreasonable in the near future with evolving legit high def content downloads. Its hard to punish someone for exceeding a cap, if you won't offer a legitimate alternative. I too would want more information on this. Joost, which is still in beta, offers internet TV. If a user subscribed to joost & used it frequently it would use a lot of bandwidth. I currently use Miro for podcasts, but there are other services, such as Satellite TV for PC Elite Edition. More of these IPTV services are going to evolve & use considerable bandwidth...
There are download services which are going to offer hi def & standard def download, such as itunes & amazon's unbox; These too would use a lot of bandwidth. I would like to know what cogeco is going to do about these new, evolving services & if they would offer a tier with a higher download cap but the same speed, such as standard speed but with a higher cap. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| said by diskdocx :My only thought would be, that standard is 60 gig cap, and pro 100gig cap. I did hundreds of gigs down on standard and never had any disconnection issues (unless my uploading was too high).
I am concerned if Cogeco is going this route and would like to hear something official if the soft enforcement policy is being replaced by a hard enforcement policy. I'd like to keep the advice that I give people as accurate as possible. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| I'd take this all with a grain of salt. I highly doubt anything has changed, regardless of what a few anonymous users are saying. I always download more than 60GB per month (usually 4-5GB/day) on my Standard service and have never had a problem, nor do I believe I will have any problems in the future.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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manderson4
join:2002-07-05
Hamilton, ON | After looking through some of the packages and the pro I also looked at the business packages and their one business package is the same price as the pro but has a extra twenty gigs can residential customers get the business packages. | |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON
| Re: [Niagara] Cogeco Bitcaps There is a reason why they send out suspensions and the such, and it is not normally after one infraction. I was at a call at a house where they had gotten their account suspended in a week, as soon as it was installed they went crazy and downloaded I think the entire internet, warning emails were fired off, but they did not check their "primary email"
Now I am sure that bandwidth increases are forthcoming, when I don't know, how much I don't know. But I was at a meeting where the topic of Streaming Hd and stuff came up. 5 Years ago, users did not really need 60/100 Gb, now they do, As more and more people require more and more cap space, it will happen. | |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON
| Re: [Niagara] Cogeco Bitcaps it was this year, I think in July. The meeting is not important, we have them all the time, kind of a state of the union address.
The main thing is it will be coming, but Like I said I don't know when, or how much, but Cogeco has done a pretty good job keepin up with demand in the past.
This alas will not help people with their suspensions right now. 200 % is alot over, I can easily see why you were shut down. | |
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gobisbay
@maxess.ca
| Re: [Niagara] Cogeco Bitcaps Oh, I'm not disputing the suspension at all.
My dispute is with the warning right before I was cut off. Why even bother to warn me? Had they warned me when I hit 60 gigs, this never would have happened.
The real kicker is this occurred right as I was about to enter my Fantasy Hockey draft! Now I'm stuck with a crappy Yahoo!-drafted team. | |
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A Lurker
Premium
join:2007-10-27
Burlington, ON
·Cogeco Cable
| said by manderson4 :After looking through some of the packages and the pro I also looked at the business packages and their one business package is the same price as the pro but has a extra twenty gigs can residential customers get the business packages. Yes you can. The only issue is that you have to change your email addresses (.net instead of .ca) | |
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gobisbay
@maxess.ca
| I'm in Windsor and my account was suspended last night (Tuesday). I received a warning message to all 3 e-mail aliases on Saturday notifying me that I was at 197% of my allotted bandwidth. I guess Tuesday night I reached 200% and was suspended, with the webpage notifying me that it was my third notice (which it was not, it was the second notice). I've been with Cogeco for over 7 years and never received any warnings, despite high monthly bandwidth usage. This month has been higher than most, I will admit.
I have no problem with the suspension, because I've used 120GB in 17 days this month, which is probably excessive (70 down, 50 up). My problem is that they didn't send me a warning until I was basically about to be cut off. Had they warned me at 60 gigs that I had reached my limit and could be cut off, I would have reduced my bandwidth usage somewhat.
Notifying me halfway through the month that I'm about to be cut off is useless. I can't give the bandwidth back.
The question is, if I upgrade to the Pro package, will the 200% limit remain? (i.e. 200 GB before I'm cut off.)
Bell offers an extra 30 GB for $10/month or unlimited for $25/month extra. However, I really don't want to change my e-mail addresses and Cogeco has provided good service for 7+ years.
Is this going to be a one-time thing, or should I look elsewhere for my Internet access? | |
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okoolo
@cgocable.net
| Re: [Niagara] Cogeco Bitcaps I'm in Windsor too .. got a 24hr suspension (110 down, 13 up)
I upgraded to the pro account today with a 100 Gb limit
But I'm over 100 GB anyways so will they came after me again if I download anything?
what's the % of usage at which they suspend you? | |
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technovert
Premium
join:2007-06-14
Canada
clubs: | I did 172GB down, 19GB up on standard and they disconnected my service.
I am now on Commercial Level 2 for $89.95 on a 12 month contract with a 200GB bitcap.
16/1 | |
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aardvvark
@cgocable.net
| Joost, iTunes, Revision 3 (Diggnation just went HD), Google Video, Youtube? Way to move with us into the future, Cogeco. -clap clap clap-.
Does this move have anything to do with Comcast's recent push to disconnect "heavy" downloaders? Copycat? Just waited for someone else to do it first? This strategy will fail. Online content distribution is the future. | |
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mrbig
@cgocable.net
| Re: [Niagara] Cogeco Bitcaps I got my warning at 66 GB down and 15 GB up.
You guys should try Sentex, its $34.95/month, the download is only 5 Mbit however the upload is 20% higher, 800 Kbit, I have both cogeco and sentex and I can not tell which is better. (well; I can now, Sentex Data Transfer is Unlimited)
»www.sentex.net/residential/highspeed.shtml | |
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PegLeg
Premium
join:2002-06-27
@ Sea
| said by aardvvark :
Does this move have anything to do with Comcast's recent push to disconnect "heavy" downloaders?
Copycat? Just waited for someone else to do it first? ........
Maybe , but check out Comcast's next move - »Comcast Has Tested Pay-Per-GB System | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: [Niagara] Cogeco Bitcaps Also, based on these discussions, it is quite possible that Cogeco also has various "hard" caps in different markets/nodes based on their overall usage and congestion. | |
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boredguy
join:2002-01-27
St Catharines, ON
·Cogeco Cable
| I got sent a warning a couple of days ago when my usage was at 8 gigs up and 72 gigs down. I'm usually around 20 gigs up 100 gigs down for a month, only other time i got a warning was when someone else in the household was using some weird crappy p2p program that couldn't limit it's upload and was using the entire upload for a couple of days.
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What would Jesus do for a Klondike bar? | |
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alamarco
o.O
join:2003-06-18
Windsor, ON
clubs:
| I do think Cogeco is starting to enforce their cap a little bit more, but they still aren't worse than most companies. I used to get warnings around 40 GB in upload while the download didn't really matter. Just got a warning today on 20 GB upload and 50 GB download.
Still, I am over and with the warning I'll stop doing most of my usual activities. I respect Cogeco's warning system as I think it's very generous. Instead of charging you the minute you go over the cap, or instead of shutting you down the minute you go over the cap, they give you a warning using a 3-warning type system.
Even if I have to limit myself for the rest of the month, I appreciate the warning system they provide. | |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| Ok, things got changed on Monday as most of you noticed. Things also went wrong, as things sometimes do, and some people didn't get the warnings they should have. The problem has been identified and hopefully won't happen again, it wasn't planned to go that way and lots of discussions have/are occurring to ensure it doesn't happen again. I also worked on a bunch of changes over the past few days to quickly alleviate the issue for those affected...probably didn't come fast enough for some of you which kinda sucks but we did what we could as fast as possible.
As for the changes, basically we're enforcing based on combined bitcaps now. We're still being generous with the bitcaps and we're still not charging money for overages but it's tighter than before and if you're transferring tons of traffic you should probably move to a more appropriate package (ie: doing 100GB/mo on a Lite package).
So that's deal.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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anonguy2
@cgocable.net | Re: [Niagara] Cogeco Bitcaps What's generous? looking at the posts seems that > 80 gig combined is enough to get a warning. Is Cogeco going to start nickel and diming its customers like Rogers? | |
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| manderson4
join:2002-07-05
Hamilton, ON
| Thanks for the reply Krispy and the work you did do on this for us. Can you maybe help us out with a little clarification on "We're still being generous with the bitcaps and we're still not charging money for overages but it's tighter than before." I realize I need to upgrade but I am wondering if just the Pro will do it or do I need to look at a small business package. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| A hard cap? Screw that. I'll start counting down the number of days I am a Cogeco subscriber if this is true.
Simply put, I will finagle an unlimited bandwidth contract out of Bell or someone else and be done with it on the first bandwidth warning I get. I've never ever received a warning since Cogeco was available in St. Cats since 2000, I've easily downloaded 100GB+ in a month - yet the next month very well may have only been 20GB combined. I don't like the idea of having to monitor my usage when it isn't exactly unreasonable. I'm not going to change the way I browse the Internet just because Cogeco is financially troubled and trying to find ways to not upgrade their network, since this is the only reason they would ever pull a stunt like this after 10-13 years of offering high speed service.
Now, if they start charging, I'm done as a subscriber right away.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| Re: [Niagara] Cogeco Bitcaps From the sounds of things they're starting to enforce a cap they advertised, but never really enforced unless someone was way out of bounds.
I have no problems paying for pro with my usage... I don't think it's unreasonable for them to ask me to upgrade based on my excessive downloading.
However, I do think it's a little severe if they're disabling users with no warning, since this enforcement is new. | |
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PegLeg
Premium
join:2002-06-27
@ Sea
| Re: [Niagara] Cogeco Bitcaps said by urbanriot :However, I do think it's a little severe if they're disabling users with no warning, since this enforcement is new.
What I find strange is why drop the hammer NOW , IF they are going to raise the 'caps' as stated above by ' DrDog '.
I think it would cause less problems to raise the limits first and THEN announce the hard cap ! | |
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Forbin
@cgocable.net
| In my case I got two bandwidth warnings in quick succession a couple of days ago. Now my download speed is ~200kbps. Not as bad as being disconnected but it's next to worthless.
After 8 years with cogeco (all the while recommending their service to friends) I find this abrupt change of policy disappointing. I too will be investigating DSL options asap.
Good luck everyone with your ISP search. Please share any good finds with the rest of us. | |
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See 9 replies to this post |
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anonguy2
@cgocable.net
 from:
Krispy
| got my warning today. 80 gig. so that's the threshold for standard.
I don't believe this is a capacity issue. This is simply Cogeco marketing finding a new way to upsell services.
let's look at this. for the pro->soho package there is an increase of $20 for 100 gig of data transfer. that works out to 20 cents/gig. Markup on that has to be at least 100% so it costs Cogeco, at most, 10 cents/gig to transfer that data.
On the standard package, Cogeco threatens you @ 80 gig, or 20 gig over your limit, which costs Cogeco $2.00 of usage of your $49/month charge. So they threaten you to upgrade. cost to you for that upgrade? $20. CHA'CHING! More profit for Cogeco.
I would guess that on the pro package they start threatening you around 125-150 gig. cost to Cogeco for you going over your limit? $2.50-$5 on your $69/month bill. So they threaten you to upgrade. Cost to you? $20. CHA'CHING! more profit for Cogeco.
We all know 60 gig is too low a limit for usage. Cogeco knows that too, that is why the limits are set where they are so they can easily call you 'a high bandwidth user' and push you up the package ladder. CHA'CHING! More profit for Cogeco.
10 years I've been with Cogeco. This is my first bandwidth warning. I'm switching. And before you think I'm being cheap, moving to DSL will actually end up cost me more than Cogeco (I'll need to replace their NNTP service with a 3rd party). But you know what, I can't support a company that plays these games. Rogers plays these sort of games with it's customers just to make a buck here and there. I'd rather support a company this thinks a little more progressively than that, not one that is managed by bean counters. | |
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aardvvark
@cgocable.net
| Got my first warning. This is unacceptable. We already cut down our bandwidth usage *substantially* (no more large usenet or torrent downloads, trying to keep the connection idling as much as possible) and yet we still receive a warning on the 21st of the month? Am I allowed to open iTunes? What the hell? Can we not watch/download anymore videos until next month? Holy ****. Cogeco, listen: online media distribution is the future, you can't fight it like this. The little dollar signs you see on paper won't pan out in the real world.
Looking into other options now, thanks to all the ISP suggestions in this thread. I don't want to switch, but I will if Cogeco doesn't give us more leeway immediately (again, we feel we've done our part to "help out"). If this policy is here to stay, we are not and will definitely tell everyone we know to avoid Cogeco. TV service will also go (no way would I still support this company).
I know you have to tow the company line, Krispy, but LOL @ the speeding analogy. Oh lord. We're not putting anyone's life in danger and we can't change law enforcement companies. Nice try, though.
As for "internet withdrawal". Please. It's about being able to use a service that we pay for. FYI, the internet is used for a LOT more than mere "entertainment" (VOIP, business transactions anyone? Even a commercial account won't prevent cutoff) these days, so being cut off is definitely a big deal.
We didn't choose to have our service upped to 10MB down only to have the hand of God come smashing down. I would have preferred slower speeds (5MB is fine) over a hard cap any day, but you didn't give us the choice. Thankfully there seem to be companies out there that will. | |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| Re: [Niagara] Cogeco Bitcaps said by aardvvark :
I know you have to tow the company line, Krispy, but LOL @ the speeding analogy. Oh lord. We're not putting anyone's life in danger and we can't change law enforcement companies. Nice try, though. You are entitled to your opinion but just to clarify something...I'm not towing a company line with the speeding analogy, I honestly see no difference between getting upset over sudden enforcement of longtime posted bitcaps and sudden enforcement of longtime posted speedlimits. I'm not saying that exceeding bitcaps is akin to a speeding car, I'm just trying to illustrate that it's hard to get legally upset over exceeding a posted limit. As always, I strongly encourage you or anyone to try and change things you don't agree with.
said by aardvvark :
As for "internet withdrawal". Please. It's about being able to use a service that we pay for. FYI, the internet is used for a LOT more than mere "entertainment" (VOIP, business transactions anyone? Even a commercial account won't prevent cutoff) these days, so being cut off is definitely a big deal. I'm not saying everyone has the same usage requirements, I'm just giving you my personal perspective here - I spend ALOT of time on the internet, have roommates that do so as well (both spend time transferring audio files for their work), XBOX is online (download demos from time to time), work from home occasionally, VOIP, friends stop by and connect their laptops or IPAQs or whatever to my network and my honest-to-goodness usage as of this hour for this month is 1.13GB upstream and 3.34GB downstream, last month it was 5.82GB upstream and 10.18GB downstream. I'm not suggesting anyone is doing anything wrong by using more, I'm just giving my perspective that not everyone using small amounts of bandwidth is just casually using email or not getting their money's worth.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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okoolo
@cgocable.net
| Re: [Niagara] Cogeco Bitcaps Does Cogeco have a right to enforce their bitcaps? I don't think anybody is questioning that.. However the manner in which those bitcaps are being enforced is questionable ..
Disconnecting someone without any warning is totally unacceptable as many of us need internet for school/work
If you do not enforce a policy you shouldn't be surprised when customers do not follow it and you cannot claim that the customer "should have known better".
When I'm driving I know that the speed limit is enforced, but Cogeco has never enforced strict "bitcaps".. and should have warned us earlier that it's about to.
Again I ask why hasn't this "change" been announced/implemented on the 1st of the month so we would have time to adjust ?
I'm curious, is Cogeco still advertising their service as "unlimited"? | |
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| | | AceOfHertz
join:2007-06-16
Hamilton, ON
| Re: [Niagara] Cogeco Bitcaps said by okoolo :
Does Cogeco have a right to enforce their bitcaps? I don't think anybody is questioning that.. However the manner in which those bitcaps are being enforced is questionable ..
Disconnecting someone without any warning is totally unacceptable as many of us need internet for school/work
If you do not enforce a policy you shouldn't be surprised when customers do not follow it and you cannot claim that the customer "should have known better".
When I'm driving I know that the speed limit is enforced, but Cogeco has never enforced strict "bitcaps".. and should have warned us earlier that it's about to.
Again I ask why hasn't this "change" been announced/implemented on the 1st of the month so we would have time to adjust ?
I'm curious, is Cogeco still advertising their service as "unlimited"?
As Krispy said before, we had some issues implementing this enforcement this month. Things will go a lot smoother in October with all warnings issued as they are required. | |
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okoolo
@cgocable.net | Re: [Niagara] Cogeco Bitcaps This all could be avoided if this was done at the beginning of the month ...
Out of curiosity .. anyone has an idea how many users had their service suspended? | |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| said by okoolo :
Disconnecting someone without any warning is totally unacceptable as many of us need internet for school/work Absolutely agree 110%. There were issues this time around that resulted in some people being suspended without warning and all I can say is that I've done my best to ensure that won't happen again.
said by okoolo :
Again I ask why hasn't this "change" been announced/implemented on the 1st of the month so we would have time to adjust ? Honestly I don't know and it's a lame answer for me to give you but it's the only one I have which is "wasn't my decision".
said by okoolo :
I'm curious, is Cogeco still advertising their service as "unlimited"?
Bitcaps are plainly viewable on TOS/AUP and »www.cogeco.ca/en/high-speed-internet-_o.html and »www.cogeco.ca/en/commercial_serv···s_o.html but I notice the residential package pages does also indicated 'Unlimited' Time Limits
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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