CAL1228
@insightbb.com
| reply to DapperDan
Re: [Connectivity] Moving Insight cable modem temporarily
said by DapperDan  :I've changed my modem before and the 'head-end' has to have the mac of the modem. The consensus, by searching the forums here, seems to be that Decatur and Springfield *do* share the same headend, so it seems that they would have my MAC address already in their database. I'm leaning towards trying it. It's a minor hassle to move everything and hook it all up, but it'll be worth it if it does work. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | Decatur & Springfield may share a Headend, but you will find that it will not work. Decatur is only 45 min's away at the most (Forsyth), so why not just commute back and forth. If not wanting, there is Wireless available at various places. |
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Just a guy
@insightbb.com
| I think that it would work as long as there is not a trap in the line. However you said that they only had analog service only. Decatur and Springfield do share the same headend from what I know, and I actually have a friend from Springfield who also has a place in Lexington that takes modems back and forth and it would work fine. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | Only works, until Insight finds a Foreign device on that customer's line that does not have the service. |
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dishrich
join:2006-05-12
Springfield, IL
1 edit | said by Greg_Z :Only works, until Insight finds a Foreign device on that customer's line that does not have the service. And the only way that'll happen is if a tech makes a prem visit & actually tests THAT same person's line, which is HIGHLY unlikely - about as likely as them catching a person taking a digital box to another house that doesn't sub to digital service...  |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
 ·Comcast
1 edit | Customer: "I am having problems getting online."
Tech: "Can you please confirm that your modem is turned on and connected."
Customer: "I have it hooked to the cable line and on."
Tech: "I do not see the modem on the system, from the MAC that we have assigned to your account. Are you at 123 Main St. in Springfield?"
Customer: "No, I am at 123 Main st. in Decatur, IL."
Tech: "I'm sorry, but that address does not have Broadband service, and we can no longer help you, unless you are willing to pay for Broadband service at that address."
Works the same for the Digital Subscriber boxes. |
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dishrich
join:2006-05-12
Springfield, IL
4 edits | Gee, but in ALL the cases that I've called tech support for connection problems, they have NEVER asked if I'm at my address.
AND, I suppose most people (including the OP here) that would attempt this, would be smart enough to give the address where Insight "shows" the box/modem at - NOT where it's REALLY at. Or, in the case of a digital box, take it back to the addy where Insight "thinks" it normally is to be replaced. So what you're REALLY saying is the way "Insight finds a Foreign device on that customer's line that does not have the service", is if the sub gives this fact away - uh, OK...
It's about like my satellite service that has a physical address to get Chicago locals - you surely don't think I give them my SPFLD address when I call up.
As I said, short of a prem visit or I guess as you pointed out, the sub is dumb enough to reveal this, Insight AIN'T gonna catch this otherwise - not exactly rocket science here dude... |
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