4 edits | reply to Greg_Z
Re: [Connectivity] Moving Insight cable modem temporarily Gee, but in ALL the cases that I've called tech support for connection problems, they have NEVER asked if I'm at my address.
AND, I suppose most people (including the OP here) that would attempt this, would be smart enough to give the address where Insight "shows" the box/modem at - NOT where it's REALLY at. Or, in the case of a digital box, take it back to the addy where Insight "thinks" it normally is to be replaced. So what you're REALLY saying is the way "Insight finds a Foreign device on that customer's line that does not have the service", is if the sub gives this fact away - uh, OK...
It's about like my satellite service that has a physical address to get Chicago locals - you surely don't think I give them my SPFLD address when I call up. 
As I said, short of a prem visit or I guess as you pointed out, the sub is dumb enough to reveal this, Insight AIN'T gonna catch this otherwise - not exactly rocket science here dude... |
