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Poor Bandwidth evenings

Hello Dmarzahl,

I'm not sure if you came across this thread:

»Velcom Slow?

However the following is the reply from VelcomRob:

quote:

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We are new to the DSL arena and didn't really know what sort of ratio we could use in regards to customers versus capacity. This is why we went by their guidelines. We've learned from this mistake. We have no intention to oversubscribe. Trust me if we could be upgraded yesterday we would be.

I think many people at Bell hate me now because it took an e-mail to them saying I would have a letter sent from my lawyer if there was no updates. There was a point where I emailed them 5 times for a status update and nobody would reply to us. Why? I have no idea. Their support is very awkward. So then I had to say if I get no reply our next reply would be from our lawyer. Then they replied with a 5 week timeframe.

Bell took 1 month just to tell us an install date. It's ob surd.

We are trying to find something we can use as a temporary solution such as logins elsewhere.

I apologize for the inconvenience. Once we get through this it will surely never happen again.

---

Thank you for your response and information. However, the explanation to the problem appears to date back to 2006. Believe me, there is no love lost for Bell. In this situation, I can't do anything about it personally. To be fair, I can live with my current daytime performance. It's the evening, which consistently has been a problem. (Kids downloading movies??). Hopefully, it can be fixed soon.

Hello Dmarzahl,

Not a problem. The explanation and that thread are from 2007 of August/September this year.

It's unfortunate that we need to wait on bell for this update however this issue should be resolved within the next few weeks. I do apologize for any inconvenience this may be causing during the night hours however once everything is fixed you will no longer be experiencing these issues.

Thanks, Matt. I appreciate your efforts.
Dieter Marzahl

Thank you for your patience and understanding. Once again we truly do apologize for any inconvenience this may be causing.

reply to dmarzahl
Matt, you've been helpfull but this is getting worse and worse each passing day.

I started at a 3mbit profile, then 6mbit profile, and now 5mbit profile.

But doesnt matter, I went from 600KB/s, to 500KB/s (Profile Change), to 400KB/s, and 300KB/s and now lucky if I get 250KB/s download. Support offered me a Acanac login, to which was useless due to Acanac having massive DoS and Routing issues.

I'm getting sad with this, I understand you are new, and a lot of this is bell, but I know other resellers are not having this issue.

Hey,
I think it's better if you post this in Canadian Broadband.

And Matt gave me an acanac login and it's been working fine since. No slowdown, constant pings, responsive...

reply to dmarzahl
Speed issues here as well. I started at 2.5MB/s then got bumped up to a decent 5MB and now I'm back to 2.5...all in the space of 5 days...Tech support says it's a bell issue and sales says its upgrades that both velcom and Bell need to do and that are happening over the next few days...

who to believe? the end result is that right now I still have crappy speed by any terms...

Hi Strifex,

We are doing our best to double the 2.5 as soon as possible.

Regards,

Joseph Sosa

reply to dmarzahl
First day with velcom, disappointed!
At 8:30pm, down was 2200kb/s, up was 400kb/s
At midnight, down was 1000kb/s, up was 600kb/s

Called tech support at 9:00pm, I think she had a family there, she said can't see my profile for some unknown reason with BELL.

I thought this speed issue was resolved in Sept!

Hi Rambokid,

We apologize for the inconvenience if you don't mind calling in we can provide you with a temporary login that should resolve this issue.

Regards,