windTrancer
join:2005-06-23
| [speed/latency] max download speed at 15KB/s
since a few days ago, I've been getting very slow download speeds (max of 15KB/s) and even webpages load noticeably much slower than they used to.
my upload speeds are fine though, averaging at 90KB/s.
i was upgraded in the spring of this year from 1.5Mb to a 3Mb connection and have been getting good download speeds until recently.
can someone help me find out what's the cause? tia |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Post your modem stats, the results from a Speakeasy.net speed test to the sever both nearest and farthest from you, a link to the results of a Tweak Test, and a link to the results of a Line Quality Test. |
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windTrancer
join:2005-06-23
| speakeasy speed test results (nearest server):
Download Speed: 132 kbps (16.5KB/sec transfer rate)
Upload Speed: 729 kbps (91.1 KB/sec transfer rate)
speakeasy speed test results (farthest server):
Download Speed: 32 kbps (4KB/sec transfer rate)
Upload Speed: 718 kbps (89.8 KB/sec transfer rate)
can you post links to where I can perform tweak and line quality tests? |
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windTrancer
join:2005-06-23
1 edit | reply to windTrancer
dslreports tweak test results:
* Downloading file of size 1024000: Failed to download: Read timed out
dslreports line quality test results:
»/linequality/nil/2283149 |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Are you in Brooklyn by chance? |
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windTrancer
join:2005-06-23 | no, I am in Queens. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Does it happen at all times of the day, or maybe only in the late afternoon and evening? |
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windTrancer
join:2005-06-23 | it happens all the time. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Copy and paste these stats: »192.168.1.1/transtat.htm |
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windTrancer
join:2005-06-23
| Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2208 864
Margin (dB) 6.0 8.0
Line Attenuation (dB) 59.5 31.5
Transmit Power (dBm) 12.7 11.0 |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | It's a line problem. If you can, try testing from the NID and see if it improves. |
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windTrancer
join:2005-06-23 | can you tell me how you determined it's a line problem?
also, what's the NID? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
 ·Verizon Online DSL
| It's just a guess. But it's (most likely) not a network problem because you are not syncing at the correct rates and your modem stats are far from good. So that leaves a problem with the physical line.
The NID is a grey box around where the phone line enters your house. If you live in an apartment, you most likely don't have access. Inside, there is usually a test jack. Plugging in here disconnects all inside wiring, and helps rule out any wiring issues that you are responsible for. |
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Pandar
join:2005-08-12
New York, NY | I am in the same situation except it's reversed for me. My download is fine but upload is horrible (20kbps max) A verizon tech is coming over to my place on Friday to check it out. |
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windTrancer
join:2005-06-23 | reply to Jodokast96
it's always been tough for me to get verizon tech support to dispatch a technician to my home.
do you know a good number to call or what to do in order to convince them to send out a technician? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | »/forum/vzdirect The key will be that you are not syncing at your correct speed. |
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windTrancer
join:2005-06-23 | reply to windTrancer
I realize that the connection is not secure when submitting the information on the vz direct forum, so I decided not to post there.
what number should I call to get a technician to come to me the fastest? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| Secure as encrypted, no. But no one but you and the Verizon people have access to the thread. The most I think they've ever asked for is your name and phone number and the same things we ask here. As far as calling, sorry, have fun talking to "Randy" or "Bob" in India at 1-800-567-6789. If you are lucky, maybe you'll get Canada. At least most of them speak passable English. |
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stony
join:2004-04-13
Mineola, NY
1 edit | reply to windTrancer
looks like your loop is to long for the 3meg package have them drp you to the 1.5 package
might want to try interleave but i dont think that will be enough also upgrade firware in modem www.verizon.net/versalinkupdate |
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