matt314159
join:2006-01-18
Hesperia, CA
 ·Charter Pipeline
1 edit | Just because it works doesnt mean it's a great company
Tech support is my biggest complaint with them. Just because there's no outage does not mean I don't have a reason to complain.
Say, for instance, the time I bought my grandmother a surfboard 5100 so she could quit paying her modem rental fee. Called and got the modem put on the account, only turns out they didn't take off the other modem, nor did they mark the one I swapped onto the account as my own, even though I specifically told them, I was swapping out the leased modem with a modem i bought with my own money. I had to bang supervisor's heads together to get them to understand that I was not going to pay them $3 a month to use a modem that WE OWNED. Stuff like that.
We've had some billing issues as well, that were a hassle.
Overall, charter really isn't that great of a company, though in our area of southern California, there are relatively few technical problems (Thank God I don't live in riverside). So like I said, Charter isn't my first choice of a company, but its livable. The service works, but the support structure (by that I mean the CSR's, Tech agents, etcetera) is subpar. |
