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Forums » comments on review of Windstream » Latency issues due to a service update? right..
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joshC1

@alltel.net

Latency issues due to a service update? right..

Where do I start: I tried talking to 3-4 different customer service/"technicians" because I was reporting slow speeds in my area. I normally get like 1200-1300 kbs and now I'm getting around 200-300 kbs. SOMETIMES it'll get up to 500kbs. My service is 1.5MB. I'm sitting right on the DSLAM for the most part. Does anybody know how long it takes for a "service update" to be completed in my area? One techy said it would be in a couple of hours. Other techies told me that they didn't know WHEN the update would be finished. I'm sure that telling their customers that an "update" is going on probably means that there is a problem with their servers. Are the technicians even concerned about their customers' satisfaction? I've heard of this happening before. Should I just switch to cable?
to review · permalink · 2007-09-23 12:18:23 · Reply to this
Forums » comments on review of Windstream

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