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tripcode
@gru.net
| What is taking so long...?
I ordered a 3Mbps connection for $24.99 at least two weeks ago on the 11th. They said the order would be coming in in 7-10 days.
It is now the 15th day since I ordered and they /still/ haven't even sent out the modem to me. I called them and apparently they haven't even ordered the modem. Which is infuriating.
What is wrong with Windstream? I can only use them because they're the only thing available in the area, so I shouldn't be complaining too much but geez... everyone that's reviewed and said they had problems must be correct. | |
krisguy
join:2007-08-24
Lincoln, NE
| The order systems at WS do not, repeat, do not automatically place the order for 4200s or setup user/pass. They are supposed to do this, but most of the time the order rep doesn't double check and assumes the system does it, and then expects the helpdesk to clean up the mess.
I cleaned up messes like that for 3 years. Best thing to do is to call the BB helpdesk and get it documented there if there still is issues. | |
Piggie
Frying Noises in My Brain
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
| reply to tripcode
said by tripcode :
I ordered a 3Mbps connection for $24.99 at least two weeks ago on the 11th. They said the order would be coming in in 7-10 days. Hey, you must be near Gainesburger, I am east in Orange Springs.
Your story has been repeated with locals here. When they first put DSL out here in Nov 06, you would get your modem in 24 hours. Since then things went down hill. I have a spare modem I lent a neighbor for 2 weeks because his DSL was on but no modem. Not sure when they started billing him.
I you search back, probably hard to find, I documented his ordeal here.
They are my only choice also, but after living here almost 10 years on dialup, 3 on satellite, any thing is better!
Actually when it works it rocks. But it seems when the system breaks down, there is a lot of back and forth for a while (mine took 3 weeks to fix the one time it really broke). There seems to be a lot of who did or didn't do what to get where to do how the thing that fixed it. I am probably slightly exaggerating but it is the drift.
Besides what feels like to me as a customer run around on repairs, it's a pretty good company all in all.
The good thing during the time I was down, I had credit for the whole month. And only for 2 days did it get so bad I switched to their free modem service. If you not Green streak, then there is a free modem backup. Which is not as good, but I have had friends on cable in SE Florida, Comcast that were down for weeks with no dial up , nothing.
The reps that are on here will say don't call every day, but on the initial shipment I would. I know my friend gave them about 3 days ever time when he called find out where his modem was and every time there was another reason it had not shipped, though the modem was supposed to be there in 3 days several times.
Stick around, get a permanent Nic, we really really need more Florida people on here to compare notes when system gets flaky.
I am in Orange Springs, there MeSue is east of me yet in Hog Valley but we are on the same CO but different remotes. DRaw is in Alachua, closer to Hague running of a remote up there. And there is someone from Live Oak but they are not very active at all. MeSue hasn't been on a lot but I email her or call her on the phone if we need her input here on the forum.
Hope you stick around and at least lurk in the shadows.
Take care, good luck. Piggie :@)
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | | |
Weepshep
Premium
join:2007-10-01
Heidrick, KY
clubs:
·Windstream
| reply to tripcode
Hmmm -- well for me it took two weeks and I already had 1.5mbps service with them. Even though I now have 3mbps service right at this moment I am only running at 352k still having trouble with the speed droping but that is another story sorry.
I say as krisguy stated -keep calling - as the help desk and tech's kept saying I should have it shows them. The last csr told me she was sending a email to the DSL dept. to get it straight and the next day I had 3mbps service.
good luck tripcode | |
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