New Charter Speeds November 1? > Comcast as always will follow NOT lead.

Comcast as always will follow NOT lead.

at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums.

reply to ztmike
If you were a Charter subscriber, you would realize what a terrible thing it is to say "props to Charter."

Seriously, though, there's a reason Charter is in financial trouble: they're incompetent. Sure, you might be provisioned for a very high speed, but as experience in my town shows, you'll be lucky to achieve half that on a good day. Charter consistently rates towards the bottom of customer satisfaction surveys for a reason.

reply to ztmike

reply to ztmike
Charter is doing what Comcast did a year ago. In the world I live in, that's called "following."
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reply to yay_son

Actually, I'm in GA and had to speak to support about the shoddy speeds I was getting on my 5MB account. They said they are only expected to give 70% of their promised speeds and they consider that acceptable.

When I was with CC before this new Apt, I was on the 8MB account but they had totally unlocked my connection and I was getting insane speeds, like 18MB down. The same site, speedtest.net says I had near 3.5MB on my 5MB account.

So I complained to customer service and asked them why I should be happy with 70% when I'm paying 100% of the bill and the CSR bumped my to the 10MB line speed without charging me more. So I guess if you're in GA, want the 10MB speed NOW, and not wait till Charter gets around to it, then call the CSR and ask them about it.

Now my speeds are more reasonable and hover around 8-9.5MB down.

reply to Cabal

reply to ztmike

reply to markopoleo

said by markopoleo:

said by yay_son:

at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums.

More like visit Charter customers complaints from mostly California.

reply to ztmike
Time Warner isn't exactly racing to get 15/2 speeds out. At least Comcast seems to make somewhat of an effort to consistently deliver things across their footprint. Here in LA, Time Warner gives differnet speeds depending on your zip code! For the premium tier, generally only FIOS areas are 15/2. Most of the rest are 10/1. Some areas are still stuck on 8/512!

reply to yay_son
I will state it again. I have Charter and love it. I get my advertised speeds all day long unless a temp outage. Outages are rare. Yes I understand, I am in the minority but not everyone is unhappy with there services.

reply to gattaca

said by gattaca:

If you were a Charter subscriber, you would realize what a terrible thing it is to say "props to Charter."

Seriously, though, there's a reason Charter is in financial trouble: they're incompetent. Sure, you might be provisioned for a very high speed, but as experience in my town shows, you'll be lucky to achieve half that on a good day. Charter consistently rates at the bottom of customer satisfaction surveys for a reason.

reply to gattaca

said by gattaca:

If you were a Charter subscriber, you would realize what a terrible thing it is to say "props to Charter."

Seriously, though, there's a reason Charter is in financial trouble: they're incompetent. Sure, you might be provisioned for a very high speed, but as experience in my town shows, you'll be lucky to achieve half that on a good day. Charter consistently rates towards the bottom of customer satisfaction surveys for a reason.