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Forums » New Charter Speeds November 1? » Comcast as always will follow NOT lead.
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markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline

reply to yay_son
Re: Comcast as always will follow NOT lead.

said by yay_son See Profile :

at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums.
More like visit Charter customers complaints from mostly California.
to forum · permalink · · 2007-09-25 13:17:02 · Reply to this


RussGA

@uslec.net

 Actually, I'm in GA and had to speak to support about the shoddy speeds I was getting on my 5MB account. They said they are only expected to give 70% of their promised speeds and they consider that acceptable.

When I was with CC before this new Apt, I was on the 8MB account but they had totally unlocked my connection and I was getting insane speeds, like 18MB down. The same site, speedtest.net says I had near 3.5MB on my 5MB account.

So I complained to customer service and asked them why I should be happy with 70% when I'm paying 100% of the bill and the CSR bumped my to the 10MB line speed without charging me more. So I guess if you're in GA, want the 10MB speed NOW, and not wait till Charter gets around to it, then call the CSR and ask them about it.

Now my speeds are more reasonable and hover around 8-9.5MB down.
to forum · permalink · 2007-09-25 13:30:42 · Reply to this

LowRider

join:2006-06-23
Dallas, GA
·Charter Pipeline

reply to markopoleo
said by markopoleo See Profile :

said by yay_son See Profile :

at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums.
More like visit Charter customers complaints from mostly California.
Yea Cali is about the only one that get complaints
to forum · permalink · · 2007-09-25 14:55:02 · Reply to this
Forums » New Charter Speeds November 1?

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