RussGA
@uslec.net
| reply to markopoleo
Re: Comcast as always will follow NOT lead.
Actually, I'm in GA and had to speak to support about the shoddy speeds I was getting on my 5MB account. They said they are only expected to give 70% of their promised speeds and they consider that acceptable.
When I was with CC before this new Apt, I was on the 8MB account but they had totally unlocked my connection and I was getting insane speeds, like 18MB down. The same site, speedtest.net says I had near 3.5MB on my 5MB account.
So I complained to customer service and asked them why I should be happy with 70% when I'm paying 100% of the bill and the CSR bumped my to the 10MB line speed without charging me more. So I guess if you're in GA, want the 10MB speed NOW, and not wait till Charter gets around to it, then call the CSR and ask them about it.
Now my speeds are more reasonable and hover around 8-9.5MB down. |
