RCN Customers Lust For FiOS > Fios!

reply to L337

Re: Fios!

I am very happy with my RCN Mach 20 service. I am very unhappy with my directv (I can not get the 5 line dish due to trees and fraidy scared installers who wont go on my pitched roof.) So I am frothing at the mouth for FIOS in Somerville. I will never ever ever be a comcrap customer again! EVER

I switched to Directv from RCN back in May and it was the best move I've made. The service and support is better and the icing is the HD content that is now avaiable on DTV. They killed my DVR with a "super reset" and couldnt get someone out to swap my box for three days. I offered to go do a swap at their location, but the HD DVR is only to be installed by a tech. If I screwed the box up, fine...but they killed it from their end and weren't willing to work with me to get me a new box ASAP. It sickens me that I still have to give RCN money for my internet connection, but at least it works. They are a poorly run company and could really benefit from some focus groups and better customer service.