jamesfengcao
join:2004-10-30
San Carlos, CA
| reply to trafael1
Re: [VoiceStick] Now Charging MOnthly FEES :(
Here are the two places mentioned "virtual number" in TOS:
1. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, TOLL-FREE NUMBERS OR SIMILAR SERVICE ACCESSORIES OR ADD-ON PLANS.
2.The Regulatory Recovery Fee will apply to every phone number assigned, including toll free and virtual numbers.
Since E911 is offered on their incoming phone number, the virtual number must be outbound only number. |
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hfrisch
join:2007-02-13
Holmdel, NJ | reply to montano
I think that their virtual number is an "extra" real DID that can be added to an account. If you have multiple DID's, you only pay for E911 once (reasonable, IMHO).
The 333 numbers don't count - at least I have not been charged. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
 ·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
2 edits | reply to jamesfengcao
said by jamesfengcao  :Here are the two places mentioned "virtual number" in TOS: 1. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, TOLL-FREE NUMBERS OR SIMILAR SERVICE ACCESSORIES OR ADD-ON PLANS. 2.The Regulatory Recovery Fee will apply to every phone number assigned, including toll free and virtual numbers. Since E911 is offered on their incoming phone number, the virtual number must be outbound only number. Reverse (incorrect) logic!
"E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, TOLL-FREE NUMBERS OR SIMILAR SERVICE ACCESSORIES OR ADD-ON PLANS" because you do not dial out on these numbers, so there is absolutely no need for E911 accessibility!
Virtual numbers by definition are DID#s (Direct Inbound Dialing numbers) used specifically for your friends, family, colleagues and telemarketers to call your virtual number (that's an inbound call) which is forwarded to your main number.
With rare exceptions (such as the ability at one time to make outbound calls on SunRocket virtual numbers, an error on the part of SunRocket), virtual numbers cannot be used for outbound calling.
What logic are you using when you state: Since E911 is offered on their incoming phone number...?!? E911 is for outbound calls! Any reference by you to their TOS simply reflects a syntactical error committed by VoiceStick. |
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jamesfengcao
join:2004-10-30
San Carlos, CA | reply to hfrisch
Thanks for clarification. Now I understand what virtual numbers are. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
2 edits | reply to montano
Re: [VoiceStick] Now Charging After Cancellation
Oh well. It was bound to happen --- the same as SunRocket and Teleblend (and a few others) --- having one's credit card charged after cancelling an account.
On Sept 27, 2007 I cancelled four VoiceStick N2N accounts by sending messages via their website contact page. I received four email responses within 24 hours confirming the cancellations. And the access to the My Account areas was quickly blocked -- 11-digit phone VS number and password failed to give me access.
My MasterCard for one of the accounts (since I cleverly used a different credit card for each account) was charged $17.50 in mid November. No charges have appeared for the other accounts.
I've messaged VS asking them to explain the billing error -- notifying them of my intention to initiate a chargeback -- which I will do during the day tomorrow. (Hey, all of my chargebacks for the kaput SunRocket accounts were successful earlier this year.)
- = - = - = - =
Follow-up 12/13/2007: It turns out that I had opened an account with VS in my wife's name (and her credit card on one of my corporate credit card accounts) with a United Kingdom DID -- under the N2N Plan. I never got around to using this account.
Since I never got an email to this account's address regarding the revised charges, I did not get around to cancelling the account.
Within 36 hours of two clarifying emails from me yielding two email responses from a charming CSR at VS, I have been assured that the credit card charges will be reversed as a "gesture of good will."
I remind all of that which I have mentioned so often in the past. The first few contacts should always be low key, non-threatening, and contain factual information (not anger or threats or whining). It works every time! |
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