http://www.dslreports.com/forum/r19165233 en Thu, 21 Aug 2008 04:55:13 EDT Thu, 21 Aug 2008 04:55:13 EDT http://www.dslreports.com/forum/remark,19754875 kromesun : Ugh, I'm having the exact same problem.

I can't log into my MS Outlook, and am thinking of getting the Chinese telecom guys over here.

Tracing route to intermedia.net [64.78.63.247]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.1.1
2 18 ms 18 ms 18 ms 221.221.8.1
3 18 ms 17 ms 18 ms 61.148.50.13
4 17 ms 17 ms 18 ms bt-229-113.bta.net.cn [202.106.229.113]
5 18 ms 18 ms 18 ms bt-229-009.bta.net.cn [202.106.229.9]
6 18 ms 19 ms 18 ms 219.158.5.10
7 23 ms 28 ms 22 ms 219.158.4.101
8 53 ms 52 ms 51 ms 219.158.4.102
9 52 ms 51 ms 53 ms 219.158.3.222
10 322 ms 321 ms 323 ms POS3-0.IG1.LAX7.ALTER.NET [208.222.0.97]
11 331 ms 325 ms 326 ms 0.so-1-0-3.XT1.LAX7.ALTER.NET [152.63.116.110]
12 359 ms 354 ms 356 ms 0.so-7-0-0.XL1.SJC1.ALTER.NET [152.63.55.106]
13 357 ms 351 ms 355 ms POS1-0.XR1.SJC1.ALTER.NET [152.63.55.113]
14 360 ms 373 ms 369 ms 193.ATM7-0.GW4.SJC1.ALTER.NET [152.63.53.169]
15 337 ms 347 ms 345 ms gige-sjc-gw.customer.alter.net [157.130.195.114]

16 * 343 ms 341 ms 207.5.0.241
17 361 ms 363 ms 370 ms 207.5.0.242
18 408 ms 402 ms 351 ms 207.5.0.241
19 325 ms * 363 ms 207.5.0.242
20 * 354 ms 358 ms sl-st20-sj-3-1-0.sprintlink.net [144.223.242.121
]
21 377 ms * * sl-bb25-sj-10-0.sprintlink.net [144.232.20.62]
22 * * 345 ms 206.40.48.99
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.]]> http://www.dslreports.com/forum/remark,19754875 Mon, 07 Jan 2008 12:41:05 EDT http://www.dslreports.com/forum/remark,19488753 anon : Not in Nanjing but same issue in Shanghai. Has anyone had any sucess in getting the isp (CHINA TELECOM) to route through a different gateway? I have tracerouted three networks and all three networks route through a different gateway. They just don't seem to share the information between each other.

Also does anyone know what number to call as well?????? because that seems to be one of the hardest thing to get a hold of.

Hop Sent Err PL% Min Max Avg Host Name / [IP]

First network (roughly 20% packetloss)
3 644 0 0.0% 8 44 11 7ge0-ip-xz-016.online.sh.cn [218.1.63.73]
4 644 0 0.0% 9 215 13 [218.1.9.109]
5 644 0 0.0% 8 72 12 [218.1.0.194]
6 644 0 0.0% 9 210 22 206.63.101.202.in-addr.arpa [202.101.63.206]
7 644 0 0.0% 9 93 13 [202.97.33.26]
8 644 0 0.0% 192 277 196 [202.97.51.118]
9 643 290 45.1% 402 3353 577 dcr2-so-4-3-0.losangeles.savvis.net [208.173.56.197]
10 643 83 12.9% 236 369 285 0.so-3-2-0.BR1.LAX7.ALTER.NET [204.255.169.69]
11 642 112 17.4% 240 365 284 0.so-6-0-0.XT1.LAX7.ALTER.NET [152.63.112.42]
12 643 153 23.8% 352 429 358 0.so-6-0-2.XT1.NYC8.ALTER.NET [152.63.0.22]
13 644 140 21.7% 357 445 364 0.so-2-0-0.WR1.NYC8.ALTER.NET [152.63.18.73]
14 643 145 22.6% 357 439 366 pos6-0.ur1.ewr2.web.wcom.net [63.111.126.50]

Second network (roughly 5% packetloss)
3 2185 0 0.0% 8 65 11 7ge0-ip-xz-016.online.sh.cn [218.1.63.73]
4 2185 2 0.1% 8 210 15 [218.1.9.1]
5 2185 0 0.0% 8 79 12 [218.1.1.130]
6 2185 1 0.0% 9 217 21 [61.152.86.22]
7 2184 0 0.0% 8 102 12 [202.97.33.34]
8 2184 0 0.0% 192 293 197 [202.97.51.178]
9 2184 304 13.9% 403 3091 507 cr1-tengig-0-7-0-0.losangeles.savvis.net [204.70.196.153]
10 2183 119 5.5% 388 598 411 ber1-tenge-2-1.losangeles.savvis.net [204.70.193.106]
11 2183 315 14.4% 404 616 414 te-3-1.car2.LosAngeles1.Level3.net [4.68.110.93]
12 2184 117 5.4% 402 531 415 ae-32-54.ebr2.LosAngeles1.Level3.net [4.68.102.126]
13 2184 138 6.3% 390 513 402 ae-78.ebr3.LosAngeles1.Level3.net [4.69.135.14]
14 2183 124 5.7% 404 536 425 ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
15 2184 116 5.3% 412 529 425 ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
16 2184 113 5.2% 400 530 412 ae-64-64.ebr4.SanJose1.Level3.net [4.69.134.241]
17 2183 113 5.2% 463 590 477 ae-2.ebr4.NewYork1.Level3.net [4.69.135.186]
18 2184 95 4.3% 474 595 488 ae-84-84.csw3.NewYork1.Level3.net [4.69.134.122]

Third network (roughly 2% packetloss)
3 931 0 0.0% 8 243 12 7ge0-ip-xjian-012.online.sh.cn [218.1.63.89]
4 541 6 1.1% 9 210 18 [218.1.9.21]
5 538 0 0.0% 9 70 13 [218.1.1.150]
6 538 0 0.0% 9 211 24 [202.101.63.234]
7 538 1 0.2% 9 208 24 [202.97.33.58]
8 534 1 0.2% 191 254 195 [202.97.51.138]
9 930 1 0.1% 193 366 197 [218.30.54.82]
10 930 1 0.1% 194 582 205 65.106.5.217.ptr.us.xo.net [65.106.5.217]
11 930 1 0.1% 268 499 275 p1-0-0.rar1.washington-dc.us.xo.net [65.106.0.37]
12 930 9 1.0% 269 507 277 p6-0-0.rar2.nyc-ny.us.xo.net [65.106.0.1]]]> http://www.dslreports.com/forum/remark,19488753 Wed, 21 Nov 2007 22:06:20 EDT http://www.dslreports.com/forum/remark,19461242 michaelfoo : Looks like you have quite heavy packet loss in the last few hops, not to mention the relatively high latency that you're getting.

Appears to be ISP issue, looks like you need to change your route by using proxy server or VPN.

All the best!]]> http://www.dslreports.com/forum/remark,19461242 Sat, 17 Nov 2007 11:37:19 EDT http://www.dslreports.com/forum/remark,19435752 Alpha_Tay : china has good connection nationally, but poor connection internationally, my friends use proxy to overcome it since he need to download alot of international content, u are on business, u could try paid proxy.]]> http://www.dslreports.com/forum/remark,19435752 Tue, 13 Nov 2007 11:53:26 EDT http://www.dslreports.com/forum/remark,19427447 Nanjing : No idea how this will format. Thanks for any help.

Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail
Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 367ms 370ms 373ms
warn
low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 13% loss 366ms 371ms 460ms
fail
medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 10% loss 366ms 370ms 382ms
fail
your first hop ping
stream of 40byte pings to 218.2.118.90 11% loss 357ms You are 10ms
to your first hop
pass
Ping plot:
Ping plot:
From East Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 ae-0-0.bb-a.tla.nyc.us.oneandone.net 0% 60 60 0.43 0.69 3.60
1 sl-gw30-nyc-2-1.sprintlink.net 0% 60 60 0.36 0.70 3.74
2 sl-bb24-nyc-15-2.sprintlink.net 0% 60 60 0.36 0.61 3.61
3 sl-crs2-nyc-0-0-0-0.sprintlink.net 0% 60 60 1.00 2.61 75.09
4 144.232.18.208 0% 60 60 2.44 2.74 5.59
5 sl-bb25-pen-15-0.sprintlink.net 0% 60 60 2.52 2.69 5.45
6 sl-crs1-stk-0-0-0-3.sprintlink.net 27% 44 60 71.38 72.19 93.50
7 sl-bb20-sj-2-0.sprintlink.net 0% 60 60 73.78 74.23 93.32
8 sl-st20-sj-0-0.sprintlink.net 0% 60 60 74.48 74.60 75.72
9 sl-china1-7-0.sprintlink.net 9% 55 60 173.91 174.16 175.92
10 202.97.51.137 7% 56 60 352.67 353.01 361.11
11 202.97.33.73 12% 53 60 345.40 350.86 369.25
12 202.97.39.110 9% 55 60 361.12 365.66 371.19
13 221.231.191.210 9% 55 60 364.75 370.19 376.88
14 221.231.206.226 7% 56 60 350.71 357.02 363.17
15 218.2.133.30 12% 53 60 360.19 369.78 397.25
16 218.2.118.90 17% 50 60 368.31 374.81 383.94
17 218.2.100.68 15% 51 60 360.03 370.13 375.84
(fail)]]> http://www.dslreports.com/forum/remark,19427447 Mon, 12 Nov 2007 05:23:35 EDT http://www.dslreports.com/forum/remark,19424258 LCPTeck : MPLS is expensive though.

Can you paste the forward traceroute to a US site and reverse from the US site back to you?

There is a line quality tester on this site you can try out if not. As per the instruction, put in your public IP address (if not detected). Let the test run, you should see 2 traceroutes from 2 sites in US back to you. Then from your system, traceroute back to these 2 sites (hop 0).

Paste the results here or link it if you can and let us see what you're getting.
--
Teck from Singapore]]> http://www.dslreports.com/forum/remark,19424258 Sun, 11 Nov 2007 16:03:47 EDT http://www.dslreports.com/forum/remark,19215555 Nanjing : Hey asellus - China Telecom can not do anything since the problems seem to be all along the route. Another local company suggested using MPLS. They say that they are getting 60 ms access at 4 MB back to the states. Maybe. ]]> http://www.dslreports.com/forum/remark,19215555 Mon, 08 Oct 2007 02:18:35 EDT http://www.dslreports.com/forum/remark,19169511 asellus : Last time being there was 3 years ago? Many probably has changed since then.

I will suggest you to use VPN via a server outside of China to a server preferably in US East Coast, but then again if the connection sucks that will probably not help.

Wait until the China Telecom technicians comes and see what they can do first then.
--
1098139570]]> http://www.dslreports.com/forum/remark,19169511 Sun, 30 Sep 2007 00:22:18 EDT http://www.dslreports.com/forum/remark,19165819 Nanjing : Yes. I'm not sure that we have any options. We have China Telecom coming over, but they are a government owned monopoly and I'm not sure how much they will dig.

From things like a tracert it looks like some of the problem is in China but some is AT&T in the US. How do you get a better route to a part of the US. It seems that we get better results in the Western US than the East.

Do you have any experience in China?

Thanks much. ]]> http://www.dslreports.com/forum/remark,19165819 Sat, 29 Sep 2007 10:35:05 EDT http://www.dslreports.com/forum/remark,19165233 asellus : Does the 2 connections share the same first hop?
--
1098139570]]> http://www.dslreports.com/forum/remark,19165233 Sat, 29 Sep 2007 07:23:55 EDT http://www.dslreports.com/forum/remark,19165057 Nanjing : They ping the first hop and say everything is ok. There is only one ISP - China Telecom.]]> http://www.dslreports.com/forum/remark,19165057 Sat, 29 Sep 2007 05:04:53 EDT http://www.dslreports.com/forum/remark,19164950 asellus : I think your best bet is to contact your ISP about this.
--
1098139570]]> http://www.dslreports.com/forum/remark,19164950 Sat, 29 Sep 2007 03:09:38 EDT http://www.dslreports.com/forum/remark,19164907 Nanjing : Just opened an office in Nanjing, China and we have 2 lines in - one 2 MB line with fixed IP and one 10 MB line with variable IP address. Pinging the local IP (China Telecom) is great (1 ms), going inside China is ok usually to very slow sometimes, but going to the US is terrible to not at all. Anyone have any hints about setting up a good line back to the states? ]]> http://www.dslreports.com/forum/remark,19164907 Sat, 29 Sep 2007 02:37:32 EDT