BarneyBadAssBadasses Fight For FreedomPremium
join:2004-05-07
00001 | so how can anyone even think they can present a valid case to an arbitrator when some of these companies can't even keep their records straight?
You drop your service; return the equipment and the serial #'s are transposed so the company charges you several hundred dollars for months on end when it's their mistake.
Arbitration under the right conditions where it's a court ordered scenario might work fine. But when the companies pay for the "arbitration" service, it's not likely the consumer is going to win any of these.
Me, I'll opt out of the arbitrator nonsense and use small claims... a more even footing there, and in many states it's illegal for companies to have legal representation in the court.
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---Barney |
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2 edits | said by BarneyBadAss:even think they can present a valid case to an arbitrator when some of these companies can't even keep their records straight? You drop your service; return the equipment and the serial #'s are transposed so the company charges you several hundred dollars for months on end when it's their mistake. Sounds to me like you had a situation where you were being told you still had equipment. What company was it through? If it was Comcast I can tell you that the "Several hundreds" you see on the bill each month aren't actual charges. They aren't included in Comcast's billing system (that the CSR uses) as part of your actual total. In essence, they are ghost charges that linger until the equipment is returned or located, then the fees are gone. Now don't get me wrong, if the equipment is never found then you are billed those fees.
When you return equipment to a Comcast location they use a bar code scanner to check it in, then they print a receipt for you. It is highly unlikely that a number was "transposed" on the serial numbers (even if they don't use the bar code scanner, because the number would only be transposed on paper, not in the billing system, which is where they would just remove the equipment from your account). If you are positive you turned it in then locate your receipt. If you don't have it then call your Comcast office and tell them you want to have the lost equipment researched. Provide them with the date (be as specific as you can) that the equipment was returned, along with how it was returned (cable store, technician). You have to remember that cable companies don't like to keep equipment just sitting around in their warehouse. They want to get it back out and make money off of it. Once it's returned it's cleaned and reissued out to a new customer. This means that the serial number (this stays with the equipment wherever it goes) is entered onto the new customers account. If it was still on your account then this would have been caught in the warehouse before it was reissued and the serial number would have been removed from your account. If by some freak accident the serial number stays on your old account and the box is issued to a new customer, the box won't work for them (it's disabled on your old account) so they will call and the issue will be investigated.
I guess what I am saying is this: if you turn in a piece of equipment, chances are that it will be removed from your account and you will not be charged for it. I can't tell you how many times I have gone over this with customers several times (and the customer arguing with me because they are positive they returned it) only for them to call me back a few days later to tell me that they accidentally packed the box into storage when they moved. "OOPS"
Moral of the story? Always get receipts... it will C.Y.A. |
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BarneyBadAssBadasses Fight For FreedomPremium
join:2004-05-07
00001 | Thanks for your input...
I've resolved my issue.
1. they wouldn't accept as proof their own receipt from their own company as "Proof"
2). They denied the HW was ever turned in.
3). after 60 days of this nonsense I took them to small claims court.
4). I won hands down, no if's ands or butts about it.
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---Barney |
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