| Total BS from BS! Well recently I ordered Bell's 7 meg service. New modem is pretty nice and all. When I went to order it this is what the guy said:
"You have unlimited bandwidth and you will be receiving 7 Megs.". I know speed has to do with a lot of factors but I asked how fast would the estimated speed be. He said at my location at least 6 Mbps. Sure sounds great. I get the modem and everything but my speeds are not the best? Only around 4.5 meg service. I phone and see. They say they are sending me like 5 meg and I say thats stupid I'm paying for 7 so I demanded a speed increase. The person said sure no problem a line technician would be putting in the new 7 meg platform (in 2 days) card for our line. Within like 24 hours I noticed my speed DECREASE to 3 meg. Wow wtf. My uploads = decrease. My pings = like 30 ms higher! I keep phoning them to fix this shit and they keep saying they won't because it will cause an overload on our street. I said at least put it to the speed I had before and they said they won't so I'm really pissed. Currently getting like 3.5 megs down and around 600 Kbps up. Also not to mention my limit is now 60 GB per month. |
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 hiya
@mc.videotron.ca | Welcme to Bell fraud. |
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| welcome to my world. Sorry to hear you getting the run around as well. |
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 BryceS
join:2007-09-17
Woodstock, ON | reply to wowzeromfg
The default profile for HSE is 3mbps, so they could drop you to 3mbps for a day or two and then you could experience a speed increase. |
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| reply to wowzeromfg
It's been like 5 days since the speed change. |
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| said by wowzeromfg :
It's been like 5 days since the speed change.
and ull be stuck at that lower speed until you call in and bitch again... |
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newf7
join:2007-09-11
Brampton, ON | said by EcHoMaN :
and ull be stuck at that lower speed until you call in and bitch again...
and again...and again...and again...
Mine's been changed four or five times, after numerous calls. A couple of days ago, they changed it and I had a download speed of 5.4Mbps, which I'd consider almost satisfactory for a sync speed of 7Mbps. As soon as I advised them I'd consider the matter resolved so long as that speed range was maintained, I was changed back to the slower speed. What's really pathetic is a BS employee has the nerve to post that I'm "not even willing to meet Bell halfway and come to some sort of compromise". |
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 DeadpoolGo Sens GoPremium,VIP
join:2001-03-29
Canada
kudos:17 | reply to wowzeromfg
Hi wowzeromfg,
I would suggest starting a thread in » Bell Canada Direct
They can help you find resolution quickly and efficiently.
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New season starts October 3rd - GO SENS GO |
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| reply to wowzeromfg
And keep the complaining out of the public eye! |
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 Wo1f
join:2007-10-02
Montreal, QC | That's one way of looking at it. I prefer giving them the benefit of the doubt and take it for what I believe it is. Genuine help from people who care and more importantly, who have the know-how and the ability to make things happen, and this without compensation.
I really do prefer this version.
Regards,
Wo1f |
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| reply to Deadpool
said by Deadpool:Hi wowzeromfg, I would suggest starting a thread in » Bell Canada DirectThey can help you find resolution quickly and efficiently. Yes, post in the direct forum so others won't be able to search and read the content of all the lies and problems BS is force feeding everyone. |
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| reply to Wo1f
said by Wo1f:That's one way of looking at it. I prefer giving them the benefit of the doubt and take it for what I believe it is. Genuine help from people who care and more importantly, who have the know-how and the ability to make things happen, and this without compensation. I really do prefer this version. Regards, Wo1f Its a good perspective, why can't they deal with the problems in the open. Instead they choose to hide in the dark and keep the spotlight from entering.
If the level of service and intentions are of quality, there would be no need to hide. I would be the first to compliment them on their efforts. |
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Wo1f
join:2007-10-02
Montreal, QC | I understand your point of view, and in times of frustration, I imagine I could easily agree with you... but. I have just tried this new service, and believe me that I stand by my original statements. This is where good things happen. Less than 2 hours after my original post, the problem was solved, and to my complete satisfaction. This is the real thing.
As for maintaining a public forum for these purposes, there was simply too much personal information (to my liking), that it would of discouraged me from posting in the first place. It also allows a very focused exchange without all the static normally generated in a public context. And I'm sure there are many other valid reasons for this.
On the other hand, Sympatico does need the good publicity that these experts would generate and deserve. But that's something I can contribute to in my own way... as I'm doing now.
This is a great initiative (that worked in my case) and a very efficient service by very competent Sympatico employees that do care.
I have been converted.
Best regards,
Wo1f |
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| Interesting post @Wolf. I'm glad it worked out for you. It would be easy to move the private information into an email which is what happened in my case. Also, my telephone conversations which would have private information obviously wouldn't wind up on here.
I am happy that your problems were resolved very quickly, all the more reason to post everything other than necessary information for all to see whether it be good or bad.
Someone could benefit from the help you received, or the lack of help others have deceived, I mean received. Must be a Freudian slip. |
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newf7
join:2007-09-11
Brampton, ON | said by soldierdog :
...or the lack of help others have deceived, I mean received. Must be a Freudian slip.
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| reply to soldierdog
If the "Direct" forum works for people then thats great and what matters.
Without giving your private info, you can always share on this forum what the issue was and how it was solved to help others out in the same boat.
So I won't knock the other forum, since its doing its job. one person already shared that there is a problem with the 76.67.x.x block of IP's.
So something like this being shared with the rest of the community is worth it. Helps many out.
But to try and bring a topic like the CRTC lie out of the public... well that should be addressed to all. Many have been given the CRTC lie excuse from reps, billing and exec's. |
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DeadpoolGo Sens GoPremium,VIP
join:2001-03-29
Canada
kudos:17 | said by Bell_Abused:But to try and bring a topic like the CRTC lie out of the public... well that should be addressed to all. Many have been given the CRTC lie excuse from reps, billing and exec's. Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means.
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New season starts October 3rd - GO SENS GO |
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| reply to wowzeromfg
why do Bell CSR's tell you that they will call you back then they never call? I've been told this twice now, and when the second person said that I told her that she had better call because last time someone told me that, they never called. I think it is just a co-out to get me off the phone since they could not end my call satisfactorily since my internet still wasn't working. |
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newf7
join:2007-09-11
Brampton, ON | said by theninjasqua :
...when the second person said that I told her that she had better call because last time someone told me that, they never called.
Did she tell you she could care less or just leave you to figure it out on your own?
quote:
I think it is just a co-out to get me off the phone...
I think you're right. |
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| reply to Deadpool
said by Deadpool:said by Bell_Abused:But to try and bring a topic like the CRTC lie out of the public... well that should be addressed to all. Many have been given the CRTC lie excuse from reps, billing and exec's. Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means. True. I may have wored it wrong. I apologize.
In fact it was one of Don's team members (A "Direct" forum team person) who offered specific help in this CRTC situation and what was said about the CRTC by sympatico for this specific issue and person for resolution.
I worded it wrong, and you are correct.
However, I still think (in my belief) that this issue which has now comes from all venues (Billing, Reps and Executive Office) be discussed openly. Too many people in a short period of time have mentioned this.
So I stand corrected, but I would like to see Bell address the issue openly and assure the public/us, that this will be corrected in the near future.
In my belief its wrong to tell people its the CRTC's fault for mandating B/W limits. Plain and simple.
However, I also think each person told this lie to bring the topic up in the "direct forum" so Don's team can further investigate and correct this issue and weed out the person(s) who is/are the root cause of this lie. |
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