visio
join:2001-08-29
Clifton, NJ
| reply to cyrus369
Re: I wonder
said by cyrus369  :said by hhawkman :said by Jim Gurd :Did you add a new line? If so that's why. I'm talking about simply increasing or decreasing your monthly minutes. So why should adding a new line increase the contract on existing lines and phones? This happened to me when I was with AT&T. We got a new phone and line for our stepdaughter. Separate billing. Separate account. The current plan they were offering was a little better minute-wise than our existing plan (not by much, and same price), so we changed to the new plan (no mention of any contract extensions). A year later when our contract was supposed to end and we tried the cancel the 2 old lines, we were told we had another year on our contract, and would have to pay a "termination fee". We took it all the way to the FTC, and didn't have to pay. Then we kissed AT&T and their crappy 2 year old phones goodbye. Sounds fishy to me, did you do this over the phone, in a at&t corporate store or through a mall store? Each line has its own separate contract, when you add a line or extend a contract on one line it does NOT change contracts on any other line. And when you change your plan it does not extend your contract, I do it all day long and have yet to see it change a contract date... He says it right there.
When I used to work in the wireless industry it was common practice to extend contracts to 2 years from the date of change. You may not do that now at your current place, but this problem he had was years ago. |
|
cyrus369
join:2002-09-16
usa
clubs:
| reply to hhawkman
said by hhawkman :said by Jim Gurd :Did you add a new line? If so that's why. I'm talking about simply increasing or decreasing your monthly minutes. So why should adding a new line increase the contract on existing lines and phones? This happened to me when I was with AT&T. We got a new phone and line for our stepdaughter. Separate billing. Separate account. The current plan they were offering was a little better minute-wise than our existing plan (not by much, and same price), so we changed to the new plan (no mention of any contract extensions). A year later when our contract was supposed to end and we tried the cancel the 2 old lines, we were told we had another year on our contract, and would have to pay a "termination fee". We took it all the way to the FTC, and didn't have to pay. Then we kissed AT&T and their crappy 2 year old phones goodbye. Sounds fishy to me, did you do this over the phone, in a at&t corporate store or through a mall store? Each line has its own separate contract, when you add a line or extend a contract on one line it does NOT change contracts on any other line. And when you change your plan it does not extend your contract, I do it all day long and have yet to see it change a contract date... |
|
hhawkman
Premium
join:2001-02-08
Port Hueneme, CA
 ·RoadRunner Cable
| reply to Jim Gurd
said by Jim Gurd :Did you add a new line? If so that's why. I'm talking about simply increasing or decreasing your monthly minutes. So why should adding a new line increase the contract on existing lines and phones? This happened to me when I was with AT&T. We got a new phone and line for our stepdaughter. Separate billing. Separate account. The current plan they were offering was a little better minute-wise than our existing plan (not by much, and same price), so we changed to the new plan (no mention of any contract extensions). A year later when our contract was supposed to end and we tried the cancel the 2 old lines, we were told we had another year on our contract, and would have to pay a "termination fee". We took it all the way to the FTC, and didn't have to pay. Then we kissed AT&T and their crappy 2 year old phones goodbye. |
|
Jim Gurd
Premium
join:2000-07-08
Plymouth, MI | reply to speedy99
Did you add a new line? If so that's why. I'm talking about simply increasing or decreasing your monthly minutes. |
|
