noping
no route to host
Premium
join:2007-01-09 | Philadelphia / Tiling on CN, TBS Signs of tiling noticed on TBS around 8-9PM during Family Guy. Also signs of tiling noticed on Cartoon Network just now during Futurama.
Anyone else in the Philadelphia area notice anything strange on these or any other channels this evening? | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
 ·Verizon FIOS
1 edit | Re: Philadelphia / Tiling on CN, TBS Uh-oh Noping.
Don't tell me the tiling monsters are back! Let's look at the calendar....hmmmmm...we have gone an unusually long amount of time without an issue -
But honestly, I was watching a bunch of Tivo'd programs last night - so didn't notice.
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"ONE team - ONE city - ONE dream!!" | |
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noping
no route to host
Premium
join:2007-01-09 | Nobody?
Guess it's time to look into calling people out here again... | |
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 | knarf829
join:2007-06-02 | Re: Philadelphia / Tiling on CN, TBS No kids here so I can't comment on the Cartoon Network, but TBS is loud, proud and tile-free. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| It's probably time for another Direct forum thread Noping.
Be our leader!
(God, this is just another reason to say F the 1-month trial and just move to Comcast. This Philly tiling crap is rediculous).
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"ONE team - ONE city - ONE dream!!" | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
| Re: Philadelphia / Tiling on CN, TBS Tiling here in Yardley. It stayed within the SD video area, so it's possible that it could be in the upstream processing chain, not local to Philly.
As for the PQ, it was really hazy. Once they showed the Sharp graphics commercial on the green screen backstop, I figured it out. Black was perfect. It's the video mixing with the graphic insertions.
That 9 foot 'marker' for 1st base was a joke. Do they know how to mark distance correctly? | |
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| | | knarf829
join:2007-06-02
| Re: Philadelphia / Tiling on CN, TBS said by GeekGirl1  :Tiling here in Yardley. It stayed within the SD video area, so it's possible that it could be in the upstream processing chain, not local to Philly. You know, I was thinking that same thing because (with one exception) it didn't drop sound when the picture broke up like I've seen when it's been a local problem. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Thanks for the confirmation knarf and Hooper. The tiling that I saw was very brief, definitely not as bad as we've seen it in the past.
said by JeepMatt :It's probably time for another Direct forum thread. I'm already bracing for the BS responses from the local managers, "it's not Verizon's problem, it's a problem with your electrical wiring and/or PECO that's causing the tiling. We're not sending someone else out, bye."
said by CeeZee :Just watched the Phillies game on TBS (sigh) and no tiling here. Philadelphia sports teams, meh. I can't say that I see the point in getting worked up each year only to see the teams fall flat on their faces. Then again, I'm not a huge sports fan, just a casual observer... | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Re: Philadelphia / Tiling on CN, TBS Good luck with the Direct thread.
Watching HD here now on FIOS - no tiling.
In all seriousness guys - this is beyong rediculous. Every 3-4 weeks or so we have to report this stuff in our area??
I can't believe more of you aren't fed up.
Why can't they figure this out?? It's almost insulting. After watching Comcast SD and FIOS SD side by side now on HDMI - Comcast has the edge (and yes i'm serious) - but hell, this may have to do with the crap quality VZ is sending us Delaware customers.
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"ONE team - ONE city - ONE dream!!" | |
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| | | | knarf829
join:2007-06-02
| Re: Philadelphia / Tiling on CN, TBS said by JeepMatt :In all seriousness guys - this is beyong rediculous. Every 3-4 weeks or so we have to report this stuff in our area?? I can't believe more of you aren't fed up. The thing is, all my "fed up" got used up on Comcast, when it wouldn't be an occasional blip on the screen but Days long outages that they refused to address until you faxed the corporate headquarters. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| said by JeepMatt :It's almost insulting. You see, this phone system advanced fiber-optic network consists of a multibillion-dollar matrix of space age technology that is so sophisticated, even we can't handle it. But that's your problem, isn't it? Next time you complain about your phone television service, why don't you try using two Dixie cups with a string?
We don't care. We don't have to. We're the Phone, Broadband and Entertainment Company.
--Lily Tomlin, SNL (1976) There are two main problems that I have with switching back to Comcast. The main concern is the the early termination fee (if the billing department actually figures out how to sign me up for the triple play bundle discount). The other concern is that Comcast was not a great option when I had it up until March - it's "acceptable" in my neighborhood but not as great as FiOS TV was when I signed up.
Thread started in »/forum/vzdirect, I'm not expecting that very much will be done.
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| | | | Hooper
Premium
join:2001-10-22
Villanova, PA
| Matt,
When I first switched to Fios TV, most folks didn't believe my comment that the Comcast picture quality was on par with Fios (at least in my area). The only channels, if at all, which I thought looked better on Fios were NBC and CSN. I also happen to live on a decent part of the Comcast network.
Almost all of my viewing is confined to the major networks in HD. For the most part I haven't experienced any issues that I would waste my time calling in about.
My bottom line is price. I got a better deal with Verizon. My last Comcast TV bill alone was $130 and that was after I got rid of an HD box and some movie channels.
It seems the only way to get a decent price on tv service these days is to bundle. Verizon clearly has a better internet service than Comcast, and since I work from home that is the most important factor to me. | |
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join:2007-06-02
| said by noping :Philadelphia sports teams, meh. I can't say that I see the point in getting worked up each year only to see the teams fall flat on their faces. Because NEXT YEAR it's going to be different. | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA | Re: Philadelphia / Tiling on CN, TBS So what are my chances of watching the Flyers games that are on CN8 this year? There's something to be said about being part owner, building sponsor, and broadcaster. Hook, line, and sinker. | |
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join:2007-06-02
| Re: Philadelphia / Tiling on CN, TBS said by GeekGirl1 :So what are my chances of watching the Flyers games that are on CN8 this year? There's something to be said about being part owner, building sponsor, and broadcaster. Hook, line, and sinker. How quick can you get to Jeep's place. Haven't you heard? He's got Comcast. | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
1 edit | Re: Philadelphia / Tiling on CN, TBS To add insult to injury, my buddy in Wilmington was scheduled to get FiOS installed today. Waiting for a report. He's a really big Flyers fan. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Re: Philadelphia / Tiling on CN, TBS Geek-
Ironically, even at the end of a line - all my levels are great. SNR's in 35-36 range - no errors.
I was surprised. Tech had to attenuate the signal down, just like FIOS> 
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"ONE team - ONE city - ONE dream!!" | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
| Re: Philadelphia / Tiling on CN, TBS Things are hopping tonight! I took my original post over to AVS forum, then you answered here. That was what my levels were on Comcast last year before they did their last major channel upgrade. Then the system got overloaded and the problems reached a breaking point. Will have to wait until my service agreement is up.
Back to baseball... (wait a sec, hockey is on VS now  ). | |
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| | | | | | spooky2
join:2007-09-20
Kissimmee, FL
| I believe the tiling in the philly area has been linked to a digital harmonic interference pattern that is triggered every time an Eagles fan verbally compliments Donovan McNabb. That probably explains why it's not seen too much  | |
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knarf829
join:2007-06-02 | Scratch that. Now I see it on TBS. It's not as bad as I've seen it in the past, but it's there. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Philadelphia / Tiling on CN, TBS Sorry-
I've been watching Comcast all day (despite the Phils losing - F'ers!!!!).
So, haven't seen any tiling here.
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"ONE team - ONE city - ONE dream!!" | |
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| Hooper
Premium
join:2001-10-22
Villanova, PA
| said by knarf829 :Scratch that. Now I see it on TBS. It's not as bad as I've seen it in the past, but it's there. Same here. Minor tiling. | |
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CeeZee
join:2007-04-11
Wynnewood, PA | Just watched the Phillies game on TBS (sigh) and no tiling here. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Problem seems to have spread to USA Network. Came home and turned on the television and immediately saw image distortion - the video and sound stuttered for a second and then returned to normal.
Might be related?
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| knarf829
join:2007-06-02 | Re: Philadelphia / Tiling on CN, TBS As far as TBS, it may be a provider problem. I'm watching Post Game Live on Comcast Sportsnet, and stutters and tiles are evident in some of the clips they're playing from today's game. I doubt Comcast is getting TBS via Verizon FiOS. | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
2 edits | Re: Philadelphia / Tiling on CN, TBS The Phillies game had a severe amount of compression. Stuttering and audio dropouts. It looked like I was watching it from an internet feed. Aside from the game results, the amount of compression seemed to change with the camera shot angle. Are they packet shaping? Maybe I'm seeing changes over time. In any case, PQ stunk.
The TBS studio commentators, Cal Ripken and The Big Hurt, had excellent discussions on pitching sequences.
HDNet Hockey is back! It almost makes me forget about this TBS fiasco. Almost. I've got till January. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
3 edits | Still seeing tiling on CN and TBS. Problem on USA Network from the other night seems to have disappeared.
Gustavo reported that the "video network team" didn't see anything. If they watched for longer periods of time (instead of "several minutes" then flipping to the other channel), I'd bet that they would see it. Again, it's not the "constant tiling" that those of us in the Philadelphia area have seen...it's entirely random and fairly infrequent, seems to be limited only to these two channels?
Anyone else still seeing this happen? There's another person complaining about this in the Direct forum (also from PA) but I don't know what to make of that.
I should start recording examples of the tiling effect to the DVR and find/hook up a Slingbox to it and see if they want to see for themselves. Apparently, that's what they're using to monitor remotely...
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| Hooper
Premium
join:2001-10-22
Villanova, PA
| Re: Philadelphia / Tiling on CN, TBS I was kind of suprised I didn't hear more folks complaining about the tiling this weekend. On my tivo it was unwatchable on channels 60-64. All ESPN content. The Moto box was better at handling the issues, but far from perfect broadcasts. I even some some of the issues on SHOHD as well. Nothing major, but defintiely not perfect.
I was really disappointed in the Tivo's handling of the issues. Major and prolonged pixellation vs. the Moto's minor annoyances of infrequent tiling. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Philadelphia / Tiling on CN, TBS Hoop-
The Tivo is less tolerable of a sub-par signal..hence, what you witnessed.
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"ONE team - ONE city - ONE dream!!" | |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
·Verizon FIOS
| Re: Philadelphia / Tiling on CN, TBS said by JeepMatt :Hoop- The Tivo is less tolerable of a sub-par signal..hence, what you witnessed. I believe that statement.
The TiVO is more of a precision device, and is far less tolerant of signal quality degradation than the cookie cutter Motorola boxes that Verizon uses.
Motorola makes boxes that will work over a very wide level of signal quality, TiVO on the other hand, implies a level of perfection with their DVR's, and has little tolerance with the received signal being out of whack.
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"Lithium is no longer available on credit" | |
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| | | | Hooper
Premium
join:2001-10-22
Villanova, PA
| Re: Philadelphia / Tiling on CN, TBS KA-
I understand the Tivo may be more sensitive. I guess my frustration lies in the fact that my video signal is generated from the ONT a mere 30 ft away from the Tivo over brand new cable and connectors. I mean what causes the Tivo's signal strength on a certain frequency to jump all around, while the dB strength stays the exact same?
I just don't understand why Verizon has such trouble with their video infrastructure. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Tiling effect continues. Same as always, it's a horizontal line of blocks.
Seen on: Yankees/Indians game on TBS (now), "Courage the Cowardly Dog" (around 7-8PM, child DVR'd example), DVR'd content from last night
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When no one was looking, Lex Luthor took forty cakes. He took 40 cakes. That's as many as four tens. And that's terrible. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | said by GeekGirl1 :They save cost by going cheap on the VHO. The pain is shared by everyone, but not all at the same time. Unless they all watch the same channel. But other markets (NY, northern NJ, VA, MA, MD, CA, FL, IN, TX) never seem to run into these sort of problems as frequently as we do...they must have better VHOs, then?
Now also seeing it on TNT SD.
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When no one was looking, Lex Luthor took forty cakes. He took 40 cakes. That's as many as four tens. And that's terrible. | |
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| knarf829
join:2007-06-02
1 edit | Re: Philadelphia / Tiling on CN, TBS Why am I not seeing any of this? I saw TBS problems last week, but then when Comcast Sportsnet was playing Phillies highlights from TBS it was evident on the highlights (meaning a provider problem).
Can we get a count of the folks that are actually seeing this instance of Philly problems? | |
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noping
no route to host
Premium
join:2007-01-09 | Had a technician schedule to come out today.
Nobody showed up.
Tiling effect continues on USA, TBS, TNT, CNN, CN (the last four on the same frequency). | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | For the amusement of those who bother to read this thread:
said by VZ_Gustavo :They referred the ticket back to our video network group. I'm sorry that you were not contacted, that is something that we at the FSC should have handled so that we do not waste your time. In the meantime, I'm trying another avenue to see if there's any way to get this resolved once and for all. I'm awaiting a response from out engineers and will update you once I have more information. --
THE CAKE IS A LIE | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| someone from verizon called me yesterday, said that they are "trying to getting the problem "resolved" since the ticket's been open since the first week of october - they were definitely running into problems getting the local guys out here
reason (emphasis mine):
said by VZ_Gustavo :Thanks again for your patience. The problem with sending another technician out is that they will go out, but will be unable to resolve the problem yet again, as there is not an issue at the premises (according the the techs). What this means is that we'll need to find resolution elsewhere. i think this is the first time they've looked into the possibility that the problem isn't here at the premises
haha oh WOW, i think i'm in shock
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"The Enrichment Center reminds you that the Weighted Companion Cube cannot speak. In the event that the Weighted Companion Cube does speak, the Enrichment Center urges you to disregard its advice." | |
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| Hooper
Premium
join:2001-10-22
Villanova, PA | Re: i love sick days Still seeing tiling on ESPNU. Minor but there notheless. Gonna open a ticket.
Anyone else watch that channel? | |
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noping
no route to host
Premium
join:2007-01-09 | Three business days have gone by, still no updates.
Tiling effect continues. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Philadelphia / Tiling on CN, TBS Noping-
Check my IM. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| So they're finally getting around to scheduling someone to come out. They're trying to schedule something:
[...] working on setting up a bridge between a field tech at your premises, a tech at the VSO, and a tech at the VHO to do some real-time testing to determine in real-time where the issues are occurring. Gee, that's real helpful, guys. It's only taken, what, a month for any progress to be made?
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"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it." | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Surprise, surprise, more tiling. It seems to be worse during the evening. Hoping that Gustavo gets back to me on scheduling an appointment soon - I'm only off on Mondays and I'm guessing that he'll reply sometime mid-week.
So, November 12th will probably be the earliest things will be looked at. Another week of crappy TV, here I come!
And to the fruitcake who decided to troll this thread: Bite me. I'm going to keep "whining" about service that doesn't work until they either fix it or waive the ETF - and I'd like to see what you're going to do about it. Thanks to the mod who took care of that particular post.
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"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it." | |
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snooping
join:2007-11-05 | Yes lets keep the comcast comments in the comcast forum. | |
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Hooper
Premium
join:2001-10-22
Villanova, PA
2 edits | Still seeing minor issues out this way. I just don't have time to deal with Verizon.
I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else.
1. A buddy of mine's VZ DVR stopped working. He waited over 3 weeks before calling the problem in.
2. My neighbor was having major internet issues and couldn't figure out why there was no guide data. Turns out she unplugged the router one day and forgot to plug it back in. Regarding the internet issues, she was connecting wirelessly to another's neighbor's connection and didn't even realize it. I was talking to her the other day and she mentioned that she finally got fed up and called Mac for support. They were able to figure out the problem because the tech knew the SSID was on the base of the modem. Miraculously her guide data started working again.
You average consumer/user just doesn't care. The VZ folks mistake their indifference with complacency.... if nobody else is complaining then it ain't broke. Unfortunately, the folks on BBR are in the minority of their technical user base. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
1 edit | Re: Philadelphia / Tiling on CN, TBS said by Hooper :I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else. It also has to do with something that JeepMatt touched on earlier in the thread: They just don't give a rat's ass about the customer. My trouble ticket's been open since the first week of October and it's still unresolved.
It's a shame that Verizon's billing department doesn't have the ability to check the tickets issued in the technical department - I'm going to have to explain this entire debacle from the beginning when I call in tomorrow. It would be so much easier if I could simply read off a ticket number and let the representative see for him or herself what's going on.
It's been nearly a week since Gustavo's last update. My best guess is that the idea of setting up a "bridge" between a technician at the home, a technician at the VSO and a technician at the VHO is dead in the water.
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"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it." | |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| Re: Philadelphia / Tiling on CN, TBS said by noping :said by Hooper :I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else. It also has to do with something that JeepMatt touched on earlier in the thread: They just don't give a rat's ass about the customer. My trouble ticket's been open since the first week of October and it's still unresolved. It's a shame that Verizon's billing department doesn't have the ability to check the tickets issued in the technical department - I'm going to have to explain this entire debacle from the beginning when I call in tomorrow. It would be so much easier if I could simply read off a ticket number and let the representative see for him or herself what's going on. It's been nearly a week since Gustavo's last update. My best guess is that the idea of setting up a "bridge" between a technician at the home, a technician at the VSO and a technician at the VHO is dead in the water. Noping, I seem to see the pixelation more on the channels targeted towards children, CN and Boomerang as a good example.
I actually don't notice the problems as much as my 3 kids do, they flip out and go screaming to me that Verizon is having problems again.
I see it, but don't call and complain so much anymore, as you call and open a trouble ticket,
only to call back and check the ticket status 2 or 3 days later, only to find the ticket was investigated, found to be a non-issue, and already closed.
I really think Verizon knows fully what is going on, but cannot contemplate a way to fix it, or they know how to fix it, but the fix is not in the budget this year.
I really hope since we are already into November, that the new budget starting in January has allocated funds for the necessary repairs.
I am not holding my breath though...
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"Lithium is no longer available on credit" | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
1 edit | Re: Philadelphia / Tiling on CN, TBS said by KA3SGM :Noping, I seem to see the pixelation more on the channels targeted towards children, CN and Boomerang as a good example. Late night programming on CN is definitely not geared towards children, though...what bothers me the most is the tiling on CNN and TBS.
Some things are being set into motion, guess I'll see how things go (likely, nothing at all, just like October).
How many Verizon representatives does it take to issue a service credit for a service that isn't working properly?
Four. One to tell the customer that he's been accidentally transfered to billing for copper POTS/DSL, one to tell the customer that "billing does not issue service credit" and to transfer the customer to technical support, one to tell the customer that "technical support does not issue service credit" and to transfer the customer back to billing, and one supervisor in the Encore department.
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"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it." | |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| Re: Philadelphia / Tiling on CN, TBS noping, they do that all the time, they transfer you to a department that you explain your problem to, the spend 5-10 minutes messing with their computer,
then they realize, "Oh, your a fiber customer, sorry, I can't help you here, let me transfer you to the fiber solutions center".
Then the FSC rep says sorry, we don't handle billing here, and they send you back to the first group that couldn't help you.
The process repeats again and again.... 
Each department operates like a separate company,
and until Verizon pulls their head out of their ass and starts working as 1 company, this will never end.
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"Lithium is no longer available on credit" | |
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