VER
@verizon.net | reply to KA3SGM
Re: Philadelphia / Tiling on CN, TBS
Thats no excuse. So I guess I get a "learners permit to troll" to because I went through "Comcast TV Ringer" for 20 years! |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
 ·Verizon FIOS
| said by VER :
Thats no excuse. So I guess I get a "learners permit to troll" to because I went through "Comcast TV Ringer" for 20 years!
Please provide some reasonable time line of what problems you have had with Verizon FiOS TV, and the number of tech visits you have had over the past 12 months.
Verizon has only been providing Telco TV for just over 1 year now.
Give us some time of outages, and trouble ticket numbers as well.
Not some minuscule crap, but serious outages/problems lasting for days or weeks at a time.
Not like an anon post, please offer up some real time events, and perhaps the group here would offer a 'Get Out Of Troll' card as well.
20 years of abuse by Comcast doesn't cut it, since Verizon has only been a competitor for 1 year,
Not for people that feel left out for no reason, but for those that have spent months with Verizon tech support and field techs, and have wasted tons of their own time, trying to solve problems.
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"Lithium is no longer available on credit" |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
1 edit | reply to KA3SGM
said by KA3SGM  :JeepMatt, you have been warned.  Your helpful comments are welcome, but please don't bust on us downtrodden Verizon TV customers, while playing up your own Comcast TV service. Huh??? Noping asked how he can get help, so I gave him tips on how I got help. I never mentioned Comcast, never busted, I actually provided useful information.
Wow...touchy touchy! And like we don't know who anonymous VER is - wait, what was your name a few weeks back??? Lol...right....  |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| said by JeepMatt :said by KA3SGM :JeepMatt, you have been warned. Your helpful comments are welcome, but please don't bust on us downtrodden Verizon TV customers, while playing up your own Comcast TV service. Huh??? Noping asked how he can get help, so I gave him tips on how I got help. I never mentioned Comcast, never busted, I actually provided useful information. Wow...touchy touchy! Easy there JeepMatt, I am not the one calling troll.
I only said that you are pretty much exempt from troll status, unless you go on a pro Comcast rant.
Other than that, your comments are always welcomed here.
We know what kind of evil treatment that Verizon has put you through, and many here have experienced the same treatment from them.
I believe my reply was to an anon poster complaining about your using the 'Royal Prick' term.
Having dealt with their billing department many times already, I take that description lightly, and would complain if you got into trouble using it...
Follow the thread and you will find that I can confirm the same troubles that noping has been having.
Sorry if I come across as edgy, but more fuel on the fire won't help.
Please feel free to offer comments...
I am sorry if I made you seem to be the bad guy in all of this, as that is not the case.
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"Lithium is no longer available on credit" |
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Calabria
join:2007-11-06
Lansdale, PA
1 edit | reply to noping
Jeepmat,I never mentioned comcast
(God, this is just another reason to say F the 1-month trial and just move to Comcast. This Philly tiling crap is rediculous).
I thought you never mentioned comcast 
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Love Fios,Comcast Sucks |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| reply to noping
Re: Philadelphia / Tiling on CN, TBS
Quick post since I'm heading out for the day -
FSC called, they said they're going to have someone check the CO - if they see nothing, they're going to insist on sending another technician out.
K, if you're seeing a problem, please report it...they think that the problem's been fully resolved in this area, it's no longer a "group" issue, it's an "individual" issue. |
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BBR_InsUW
AA or NF thats my Game
Premium,Mod
join:2000-04-22
La Mesa, CA
clubs: | reply to noping
OK folks the trolling and comments need to stop.
Posting as an ANON doesnt help either, and usually everyone can see right thru the ANON just by the comments.
So lets all take a deep breath and check the emotions at the Door |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
1 edit | reply to noping
Re: Philadelphia / Tiling on CN, TBS
A Verizon technician unexpectedly showed up on Monday afternoon - a visit was not scheduled, saw his truck just as I was pulling into the garage. Took readings from both boxes and the ONT (still very good, only pre-bit errors). Trouble ticket was closed "as is protocol after a dispatch" (according to Gustavo).
So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them. |
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knarf829
join:2007-06-02 | Getting The Consumerist involved never, ever hurts anything. |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| reply to noping
said by noping :A Verizon technician unexpectedly showed up on Monday afternoon - a visit was not scheduled, saw his truck just as I was pulling into the garage. Took readings from both boxes and the ONT (still very good, only pre-bit errors). Trouble ticket was closed "as is protocol after a dispatch" (according to Gustavo). So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them. I'll be honest, I haven't seen the problem at all lately. I watched TBS, Boomerang, and CN for some good stretches over the last several days, and I haven't seen so much as a flash of tiling. Still interested in hearing where things go with this - please keep us posted. |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Well, I'm still seeing it, and it seems to be getting worse, again.
I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC. |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| said by noping :Well, I'm still seeing it, and it seems to be getting worse, again. I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC. noping, I have seen the occasional 'tick' in the video, but my kids are currently obsessed with new Video Games that they got for Christmas, so I haven't had much time to watch the TV.
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"Lithium is no longer available on credit" |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | said by KA3SGM :but my kids are currently obsessed with new Video Games I know I've mentioned it, but Ratchet & Clank Future: Tools of Destruction = best game for the PS3 until MGS4, IMO - the PS3 here wasn't doing anything useful except for folding until this came out.
Gustavo has no answers for me. Apparently, the "field supervisor" has the readings but cannot be contacted - instant redirect to voicemail.
Tiling now occurs on Spike TV (54) - more than just a "tick," more than just a simple horizontal "bar." I'm still in the process of writing more emails (if anyone has any additional emails of contacts within Big Red who can push things along, please let me know). |
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BlueConnect
join:2004-04-02
FFX, VA
1 edit | Watching Spike ch 54 in NVA, hits at 2015, 2025, 2026,2028,2030, 2034, 2037, 2039, 2041, 2053. These are the ones I noticed. |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | reply to noping
It's been over a week. No response from the local Verizon manager. Gustavo claims that he can't get in contact with him. They have made virtually no effort to resolve this problem in a timely manner.
Emails have been re-sent. No response.
Tiling continues.
I've compiled a small list of some of the problems with the TV service I've had since March 2007, all of which I plan to bring up with billing tomorrow as I (once again) try to get out:
general VOD tiling - fixed with new ONT
all services up and down for three days - fixed with new ont(s) and bbu...after three days
random loss of channels - fixed
HBO VOD "white tiling" - still awaiting fix, "coming soon"
loss of all services for 24h+ - Verizon computer error, new ONT installed
tiling on all channels, summer '07 - ?
(lack of) "customer support" - in particular, passing the buck*
tiling since fall 2007 - this thread
DVR - no sound
Let this serve as a warning to prospective FiOS TV customers in West Chester: Shit sucks in this area, don't bother. Get DTV, Dish or even Comcast and be happy. You'll have more luck herding cats or winning the lottery than getting someone to fix your service when it's broken.
*power company agrees - it's not a problem here |
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