Philadelphia / Tiling on CN, TBS in Verizon FIOS TV

Philadelphia / Tiling on CN, TBS in Verizon FIOS TV http://www.dslreports.com/forum/r19187015 en Sat, 05 Dec 2009 06:36:48 EDT Sat, 05 Dec 2009 06:36:48 EDT FINALLY http://www.dslreports.com/forum/remark,19802239 noping :

said by VZ_Gustavo

:

The ticket has been updated, and it looks like some equipment has been changed out. You should have been contacted once that was completed.

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$ sudo rm -rf /]]> http://www.dslreports.com/forum/remark,19802239 Mon, 14 Jan 2008 21:59:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19779481 noping : I'm in shock, a sign of progress. Readings are now being forwarded to the "video network group," whatever that is. Sounds like it's finally out of the hands of the unresponsive local manager. Probably going to run into the same thing again - no updates for another week :mad:]]> http://www.dslreports.com/forum/remark,19779481 Fri, 11 Jan 2008 04:36:38 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19771827 KA3SGM :

said by JeepMatt

:

Noping-
If you want another contact with VZ, let me know. He'll let you out of the ETF.

He cleared up my $1240 STB bill last month.

Jeep, a $1240 STB bill AFTER you canceled the service and returned the equipment???

How many months ago was that??

Holey Shat, they're still at it.

I would have thought they would have tried improving their billing system since they dinged me for $1380 last April.

Problem was that I didn't cancel my service, I still had the boxes, and they were still on the account and in use when they tried to charge me for stealing them.

WTF Verizon ???
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"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19771827 Wed, 09 Jan 2008 22:36:01 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19769088 JeepMatt : Noping-
If you want another contact with VZ, let me know. He'll let you out of the ETF.

He cleared up my $1240 STB bill last month.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19769088 Wed, 09 Jan 2008 15:41:33 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19768990 noping : It's been over a week. No response from the local Verizon manager. Gustavo claims that he can't get in contact with him. They have made virtually no effort to resolve this problem in a timely manner.

Emails have been re-sent. No response.

Tiling continues.

I've compiled a small list of some of the problems with the TV service I've had since March 2007, all of which I plan to bring up with billing tomorrow as I (once again) try to get out:

~~general VOD tiling~~ - fixed with new ONT
~~all services up and down for three days~~ - fixed with new ont(s) and bbu...after three days
~~random loss of channels~~ - fixed
HBO VOD "white tiling" - still awaiting fix, "coming soon"
~~loss of all services for 24h+~~ - Verizon computer error, new ONT installed
~~tiling on all channels, summer '07~~ - ?
(lack of) "customer support" - in particular, passing the buck*
tiling since fall 2007 - this thread
DVR - no sound

Let this serve as a warning to prospective FiOS TV customers in West Chester: Shit sucks in this area, don't bother. Get DTV, Dish or even Comcast and be happy. You'll have more luck herding cats or winning the lottery than getting someone to fix your service when it's broken.

*power company agrees - it's not a problem here]]> http://www.dslreports.com/forum/remark,19768990 Wed, 09 Jan 2008 15:30:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19695081 BlueConnect : Watching Spike ch 54 in NVA, hits at 2015, 2025, 2026,2028,2030, 2034, 2037, 2039, 2041, 2053. These are the ones I noticed.]]> http://www.dslreports.com/forum/remark,19695081 Thu, 27 Dec 2007 20:13:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19694566 noping :

said by KA3SGM

:

but my kids are currently obsessed with new Video Games

I know I've mentioned it, but Ratchet & Clank Future: Tools of Destruction = best game for the PS3 until MGS4, IMO - the PS3 here wasn't doing anything useful except for folding until this came out.

Gustavo has no answers for me. Apparently, the "field supervisor" has the readings but cannot be contacted - instant redirect to voicemail.

Tiling now occurs on Spike TV (54) - more than just a "tick," more than just a simple horizontal "bar." I'm still in the process of writing more emails (if anyone has any additional emails of contacts within Big Red who can push things along, please let me know).]]> http://www.dslreports.com/forum/remark,19694566 Thu, 27 Dec 2007 18:41:42 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19689534 KA3SGM :

said by noping

:

Well, I'm still seeing it, and it seems to be getting worse, again.

I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC.

noping, I have seen the occasional 'tick' in the video, but my kids are currently obsessed with new Video Games that they got for Christmas, so I haven't had much time to watch the TV.
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"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19689534 Wed, 26 Dec 2007 20:23:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19687462 noping : Well, I'm still seeing it, and it seems to be getting worse, again.

I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC.]]> http://www.dslreports.com/forum/remark,19687462 Wed, 26 Dec 2007 13:12:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19657644 JPL :

said by noping

:

A Verizon technician unexpectedly showed up on Monday afternoon - a visit was not scheduled, saw his truck just as I was pulling into the garage. Took readings from both boxes and the ONT (still very good, only pre-bit errors). Trouble ticket was closed "as is protocol after a dispatch" (according to Gustavo).

So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them.

I'll be honest, I haven't seen the problem at all lately. I watched TBS, Boomerang, and CN for some good stretches over the last several days, and I haven't seen so much as a flash of tiling. Still interested in hearing where things go with this - please keep us posted.]]> http://www.dslreports.com/forum/remark,19657644 Thu, 20 Dec 2007 12:38:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19652964 knarf829 : Getting The Consumerist involved never, ever hurts anything.]]> http://www.dslreports.com/forum/remark,19652964 Wed, 19 Dec 2007 17:57:49 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19652869 noping : A Verizon technician unexpectedly showed up on Monday afternoon - a visit was not scheduled, saw his truck just as I was pulling into the garage. Took readings from both boxes and the ONT (still very good, only pre-bit errors). Trouble ticket was closed "as is protocol after a dispatch" (according to Gustavo).

So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them.]]> http://www.dslreports.com/forum/remark,19652869 Wed, 19 Dec 2007 17:43:31 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19641145 BBR_InsUW : OK folks the trolling and comments need to stop.

Posting as an ANON doesnt help either, and usually everyone can see right thru the ANON just by the comments.

So lets all take a deep breath and check the emotions at the Door]]> http://www.dslreports.com/forum/remark,19641145 Mon, 17 Dec 2007 21:10:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19637461 noping : Quick post since I'm heading out for the day -

FSC called, they said they're going to have someone check the CO - if they see nothing, they're going to insist on sending another technician out.

K, if you're seeing a problem, please report it...they think that the problem's been fully resolved in this area, it's no longer a "group" issue, it's an "individual" issue.]]> http://www.dslreports.com/forum/remark,19637461 Mon, 17 Dec 2007 11:09:50 EDT Jeepmat,I never mentioned comcast http://www.dslreports.com/forum/remark,19637435 Calabria : (God, this is just another reason to say F the 1-month trial and just move to Comcast. This Philly tiling crap is rediculous).

I thought you never mentioned comcast :huh:
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Love Fios,Comcast Sucks]]> http://www.dslreports.com/forum/remark,19637435 Mon, 17 Dec 2007 11:06:00 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19633015 cgeek5467 :

said by noping

:

Still tiling on TBS, TNT, CNN. Also seeing problems (still!) on CN, Boomerang. It's very infrequent but it's there. ESPN (60) as well...

Ugh ... haven't seen it here.

If it is infrequent, then it could just a be a timing thing. I was feeling sooooooo good about this problem for the past week.

Now I'm going to get all worried about it again ...]]> http://www.dslreports.com/forum/remark,19633015 Sun, 16 Dec 2007 12:41:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19632206 JeepMatt : Noping-
Send an email to the President (address is in the "billing nightmares" thread).

Don't be nice - or they won't do anything. Be a royal prick - and you'll be amazed what happens.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19632206 Sun, 16 Dec 2007 09:23:22 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19632032 matcarl : They usually put it on your bill in the TV section.]]> http://www.dslreports.com/forum/remark,19632032 Sun, 16 Dec 2007 07:54:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19631443 noping : Still tiling on TBS, TNT, CNN. Also seeing problems (still!) on CN, Boomerang. It's very infrequent but it's there.

ESPN (60) as well - I tuned in for SportsCenter's coverage of the Mitchell report, saw it once. No clue if it's happened since Thursday.

Also still running into the occasional audio dropouts on USA Network. Now I know that the problem that I experienced with this channel days ago wasn't a fluke.

Anyone have any suggestions on how I would get in contact with the local franchise authority like knarf suggested earlier in the thread?]]> http://www.dslreports.com/forum/remark,19631443 Sun, 16 Dec 2007 00:39:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19608153 noping :

said by GeekGirl1

:

Back to the Flyers on Versus - SD (!).

Sheesh, five player suspensions already...

Nothing new to report, still seeing problems on TBS/TNT/CNN. No more problems with 50 since that one occurrence the other evening. I rarely watch ESPN so I can't comment on whether or not that's been fixed.

Something I thought was worth mentioning - if you opened a trouble ticket last week before/during the group outage ticket and if you are still seeing problems, ask them to re-issue a new ticket since all tickets attached to the group ticket were closed when they supposedly "fixed" the problem.]]> http://www.dslreports.com/forum/remark,19608153 Wed, 12 Dec 2007 01:22:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19606143 GeekGirl1 : FWIW, add WHYY-HD (812) tonight during the News Hour broadcast (6:30 - 7 PM when I viewed). Severe pixelation and audio dropouts for almost a second at a time. Didn't notice any problems when I switched to WPVI-HD for a minute or so.

However, this program is letterboxed and no pixelation was noted in the letterbox (black bar) area. Me thinks that if it was due to the distribution system, the entire picture would be pixelated. Since it's only in the letterbox area, maybe it's at the source (formatting) before it gets out to fiber.

But... my NGC-HD recording had lots of glitches when I recorded a show Sunday night and watched later.

Back to the Flyers on Versus - SD (!).]]> http://www.dslreports.com/forum/remark,19606143 Tue, 11 Dec 2007 19:12:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19600008 JPL : For what it's worth, I saw no pixellation on TBS or ESPN yesterday at all. I saw very minor pixellation on Saturday, but nothing on Sunday.]]> http://www.dslreports.com/forum/remark,19600008 Mon, 10 Dec 2007 20:37:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19599319 cgeek5467 : noping,

Right, the group ticket is closed. My original problem was reported for 60 (ESPN), 163 (CourtTV), 201 (AMC), 227 (Cartoon Network) and 228 (Boomerang). Those channels seem to be fine.

I've seen the glitches on CNN, CNN Headline News, and TNT this weekend. I've still got a ticket open for that. The status seems to be "we will watch and wait."

So to all the readers and lurkers, if you see the problem then definitely report it.

cleckjr]]> http://www.dslreports.com/forum/remark,19599319 Mon, 10 Dec 2007 18:52:24 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19598898 noping :

said by VZ_Gustavo

:

The group ticket itself has been closed and the issue for what other customers were experiencing at that time has been resolved. Unfortunately, this was not related to the issue you have been reporting. Unfortunately, we still do not have a resolution for your situation; however, I'll continue to inquire with our engineers to hopefully find something.

asdfasdfasdfarrrgh

if you're still having problems with these channels, please report it to them - they think that it's been totally resolved and that my issue is completely unrelated]]> http://www.dslreports.com/forum/remark,19598898 Mon, 10 Dec 2007 17:41:45 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19596071 Vamp9190 :

said by JPL

:

Ok, here's the latest. My wife got not one, but two calls from Verizon this afternoon. One was from the tech that was set to come out. Both told her (mostly) the same thing. First that there is definitely a network problem. And second, that it's still being worked (sounds like the CSR I talked to today got that part wrong). The one difference in the stories that these two guys told had to do with the scope of the problem. One told her that it was a national problem, the other said that it was specific to Philly. Clearly it's the latter.

I have noticed it here in the DC area for months (SD channels mostly), when the baseball playoffs were on it was very noticeable. I called VZ and 2 techs came to my house about 1 month ago.

They saw it and basically laughed and said that it was not a problem with VZ, but from TBS/TNT....the broadcaster.

They were nice, but just said that there was nothing they could do to fix it...they said when someone complains about pixelation it is when the whole screen has big artifact squares. On mine it was small ones, looks like grains of sand, but still makes the shows not fun to watch.

Bottom line is.....VZ always falls back on 'it's not us, we just pass the signal on from the broadcaster, it is them & their feed'

So my question is this: When VZ says that, what is the answer for us??? How can we get those channels fixed? (I did by the way send TBS/TNT an e-mail complaining, never got a reply).]]> http://www.dslreports.com/forum/remark,19596071 Mon, 10 Dec 2007 09:23:36 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19588664 noping : I haven't seen anything else occur since I've been out for most of the day.

said by cgeek5467

:

It's not 100% fixed, whatever Verizon did helped a lot though.

They did what they usually do. Duct tape, bubble gum, Band-Aids®, string. Wait and watch, it's going to get a lot worse in a few weeks.]]> http://www.dslreports.com/forum/remark,19588664 Sat, 08 Dec 2007 20:28:29 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19588373 cgeek5467 : I am seeing it on CNN and TNT.

Between 6 and 7 PM, I was watching CNN and I saw it occur once -- it was in the middle of screen. Had flipped through other channels during this time and saw it on TNT at the top of the screen.

It is nothing like the pixelation and tiling I was seeing last weekend. Given the infrequency and severity of it, I doubt many customers are going to pick up on it.

As far as Cartoon Network and Boomerang, the kids said they never saw "the noise" when they were watching today.

It's not 100% fixed, whatever Verizon did helped a lot though.

Edit -- There is still a lot of TV watching to do this weekend, so I'm not ready to say its fixed. I'll keep watching until Monday ...]]> http://www.dslreports.com/forum/remark,19588373 Sat, 08 Dec 2007 19:25:38 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19588371 KA3SGM : Nope, still seeing the problem 2-3 times over a 10 minute time span on Boomerang and CNN, they ain't fixed nothing yet. :mad:
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19588371 Sat, 08 Dec 2007 19:25:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19587624 JPL :

said by noping

:

Definitely not fixed here. Saw tiling (horizontal bar) across the screen on CNN.

Agreed - I saw some pixellation on TBS (very minor, and pretty infrequent - probably twice in the course of an hour or so).]]> http://www.dslreports.com/forum/remark,19587624 Sat, 08 Dec 2007 16:49:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19586863 noping : Definitely not fixed here. Saw tiling (horizontal bar) across the screen on CNN.]]> http://www.dslreports.com/forum/remark,19586863 Sat, 08 Dec 2007 14:05:09 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19585494 cgeek5467 : I too received an update on the Direct Forum that the group outage ticket was resolved.

I've not seen any issues last night or this morning.

The litmus test in this house will be when the kids start vegging out in front of the TV watching Cartoon Network and Boomerang this morning.

Things the make you go HMMMMM ....

said by knarf829

:

He said that, as of two hours after my update above, the folks at the VHO say the issue is now fixed.

Would that make the "resolve" time to be about 5 PM Eastern on Friday?
Interesting ... just in time for happy hour ... ;)]]> http://www.dslreports.com/forum/remark,19585494 Sat, 08 Dec 2007 07:26:55 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19585088 noping : I don't think it's completely fixed. That, or something has gone horribly wrong here. I'm now seeing problems on random channels that were unaffected before (50, 171) - minor tiling, audio breakups, freezing ~1:30AM.

Turner networks look better now, though.]]> http://www.dslreports.com/forum/remark,19585088 Sat, 08 Dec 2007 02:03:13 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19583469 knarf829 : Update: Gustavo replied to my update in the direct forum. He said that, as of two hours after my update above, the folks at the VHO say the issue is now fixed. No word on why I got an automated phone call before it was totally fixed. Keep your eyes peeled. They think they have it licked - this time.]]> http://www.dslreports.com/forum/remark,19583469 Fri, 07 Dec 2007 19:52:35 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19581960 knarf829 : Just turned on the TV. A couple of instances of tiling on ESPN. TBS locked up for about 5 seconds.

Verdict: Not Fixed.]]> http://www.dslreports.com/forum/remark,19581960 Fri, 07 Dec 2007 15:28:58 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19581808 noping : I was having problems last night around 11PM. If they made any repairs during "safe hours" like andrewRedHill says that they did - I wouldn't have seen it.]]> http://www.dslreports.com/forum/remark,19581808 Fri, 07 Dec 2007 15:05:28 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19581513 knarf829 : Just got an automated call that this is fixed. I'm not in front of the TV right now to check, but if you're still having problems Verizon thinks they fixed it so you should probably re-report it.]]> http://www.dslreports.com/forum/remark,19581513 Fri, 07 Dec 2007 14:16:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19580254 noping :

said by JPL

:

I'll keep an eye on things this weekend, but in the meantime, anyone else still seeing pixellation?

Still saw some minor tiling last night (so minor that I barely caught it - but it's there), one occurrence of the screen freezing up.]]> http://www.dslreports.com/forum/remark,19580254 Fri, 07 Dec 2007 10:49:49 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19580066 andrewRedHil : I can confirm work completed last night resolved many if not all issues of tiling during the overnight hours]]> http://www.dslreports.com/forum/remark,19580066 Fri, 07 Dec 2007 10:13:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19579627 cgeek5467 :

said by AVITWeb

:

cleck, what kind of problems were/are you seeing?

I would see random blocks of "noise" on the picture. Sometimes complete horizontal blocks of the noise across the picture.

Have you ever rented a badly scratched DVD and had the movie get all garbled and blocky because the DVD player isn't able to read the data? That is sort of what it looks like.

I should take a picture of it, but I don't know if I am quick enough to snap the picture, since it is a random event.]]> http://www.dslreports.com/forum/remark,19579627 Fri, 07 Dec 2007 08:37:18 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19579437 JPL : Well, I saw absolutely zero tiling last night. I watched TBS, ESPN, and Boomerang, and it all looked great to me. Hopefully this means that the problem has been fixed. I'll keep an eye on things this weekend, but in the meantime, anyone else still seeing pixellation?]]> http://www.dslreports.com/forum/remark,19579437 Fri, 07 Dec 2007 07:31:40 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19578017 AVITWeb : cleck, what kind of problems were/are you seeing?]]> http://www.dslreports.com/forum/remark,19578017 Thu, 06 Dec 2007 22:13:42 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19575454 cgeek5467 : Update I got from Verizon ...

Our Video team is still working on this issue. Hopefully your picture quality has improved some, while we continue to troubleshoot the problem.

I think HAL put it more eloquently in 2001 A Space Odyssey ...

I know I've made some very poor decisions recently, but I can give you my complete assurance that my work will be back to normal. I've still got the greatest enthusiasm and confidence in the mission. And I want to help you.

Seriously, I do hope things are going to get better. I did see less pixelation and tiling last night and this morning.

And I can already hear JeepMatt laughing and saying "Been there. Done that!" ;)]]> http://www.dslreports.com/forum/remark,19575454 Thu, 06 Dec 2007 14:56:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19574141 robconrad : I'm in Middletown, Delaware and have had FiOS for a while. I've been reading all about the issues that customers in the Philly area are experiencing and I can tell you that I have not had near the amount of pixellation/tiling that others are experiencing. Perhaps it's just a certain segment of the Philly area and not the entire area. ]]> http://www.dslreports.com/forum/remark,19574141 Thu, 06 Dec 2007 11:17:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19571241 JPL : Ok, here's the latest. My wife got not one, but two calls from Verizon this afternoon. One was from the tech that was set to come out. Both told her (mostly) the same thing. First that there is definitely a network problem. And second, that it's still being worked (sounds like the CSR I talked to today got that part wrong). The one difference in the stories that these two guys told had to do with the scope of the problem. One told her that it was a national problem, the other said that it was specific to Philly. Clearly it's the latter.

They also told her that there was no reason to make the roll to our house since it's most definitely a network problem. Sounds like they're actively working it.

As for taking time off - it was no big deal. Yeah, I stayed home during the morning, going to work for lunch time, but I was able to do some work from home, and I had more than enough OT this week to make up for the time - I took no vacation time as a result.

All in all, my only beef with this experience is the fact that I wasn't called to let me know that the tech wasn't coming out - definitely a mix up in communication.

And I do agree with Noping - I haven't checked since this morning, but as of lunch time the pixellation wasn't bad at all.]]> http://www.dslreports.com/forum/remark,19571241 Wed, 05 Dec 2007 21:34:00 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19570121 KA3SGM :

said by noping

:

You would think that at some point it would just be cheaper to just nuke the Philly VHO and rebuild it from the ground up.

Amen to that !!
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19570121 Wed, 05 Dec 2007 18:48:14 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19570106 noping :

said by JPL

:

except for the part where they didn't call me to tell me that.

They never call in advance.

Never.

Just got home, saw some very faint signs of tiling. Definitely not as bad as it was. I'd say that it's about the same as it was during the first week of October, maybe a little better.

Still not good enough, still not back to the level of quality that I had in March. I'd follow K's suggestion but it's still too soon for me to call in about yet another service credit for this garbage.

You would think that at some point it would just be cheaper to just nuke the Philly VHO and rebuild it from the ground up.

Edit: Very minor signs of tiling and some screen "freezing" on Futurama on CN.]]> http://www.dslreports.com/forum/remark,19570106 Wed, 05 Dec 2007 18:46:07 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19569584 KA3SGM :

said by JPL

:

Ok, here's the follow-up. After the tech didn't show, I called Verizon back. The CSR I talked to explained what happened, and he apologized for the breakdown in communication. He said that alot of people called in with the problem on Sunday. That told them that it was a network issue, and that there would be no need to do individual truck-rolls in that case. I was ok with that - except for the part where they didn't call me to tell me that.

Here we go again, network problems that they fixed, but didn't actually fix, and they have to wait for customers to call back and re-report it.

They make claims that they watch their network performance like a hawk, but they don't know they have a problem until you call and tell them that they have a problem.

Now you start getting canceled dispatches, and no-show techs.

This sounds all to familiar.... :uhh:

JPL, if you or your wife missed any time from work today waiting for a truck roll that was canceled before it even got started, you should start talking with Verizon's wallet,
and demand that they comp you a month of service for the tiling issue, AND the no-show.

I would ask anyone that called this in, and were assigned a trouble ticket to do the same.

When they start hemorrhaging money to reimburse customers for their service headaches, maybe they will learn to invest more money in their network to keep these things from happening in the first place.

This is starting to follow the similar 'meltdown' pattern that has happened 2 or 3 times since May.

You get tiling and pixelation that comes and goes,

then occasional audio dropouts, then all the channels start tiling like crazy, then everything becomes unwatchable,

then the finally pull the plug and put the Philly VHO on a backup server for 3-4 days, then they think they have it fixed and put everyone back on the main server,

then we go through a extended period of reduced Picture Quality, and at such a point that it looks like the finally fixed the PQ problem, the intermittent tiling starts the whole process over again.

What has changed since May, what have they learned, and what will they ever do to stop this repetitive cycle from continuing???

Which I think brings us back to FUBAR again.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19569584 Wed, 05 Dec 2007 17:22:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19568879 JPL : Ok, here's the follow-up. After the tech didn't show, I called Verizon back. The CSR I talked to explained what happened, and he apologized for the breakdown in communication. He said that alot of people called in with the problem on Sunday. That told them that it was a network issue, and that there would be no need to do individual truck-rolls in that case. I was ok with that - except for the part where they didn't call me to tell me that.

In any event, he asked if we were still experiencing the problem. I said "it seemed to disappear last night but came back this morning..."

He then authorized for a tech to come out this afternoon to further diagnose. The impression I got was that they discovered a network problem that they believed that they fixed. I think they did in fact fix it - I think that may have been what we were seeing last night. But I don't think that the fix totally took care of the problem. The pixellation I saw this morning was nowhere near as bad as it had been, e.g. Before this TBS was really bad. Last night it looked great. This morning it was pixellating but much less frequently than it had been doing this weekend.

I'm at work now, so I have no idea if the tech showed up or not - I'll have to wait until I talk with my wife to see if he did. Just wanted to pass this along in the meantime. I'll post again later when I find out what the tech has to say.]]> http://www.dslreports.com/forum/remark,19568879 Wed, 05 Dec 2007 15:24:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19568418 knarf829 : The BBB is toothless. The one route to take is directly through your local franchise authority -- the ones who approved FiOS in your town.]]> http://www.dslreports.com/forum/remark,19568418 Wed, 05 Dec 2007 14:12:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19568409 JeepMatt : Cleck-
Just FYI-

I called Ivan, I did the BBB - all they did was respond to me with what VZ told them. It was actually pretty comical.

Not to sound negative - but it was so tough doing it - I gave up.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19568409 Wed, 05 Dec 2007 14:11:02 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19568042 cgeek5467 : wdbrjr,

At lunch today, I was discussing my problem with colleagues. Someone had suggested this too and also the BBB. One colleague suggested contacting the Networks whose feeds are being affected (e.g. ESPN, CNN, Cartoon Network, etc.). Tell them what is going on. His rationale was that these companies would not be too happy that they are losing viewers, because of the issue. Lost viewers equals lost advertising dollars, was his thought. Not sure what exactly those companies would do, but I suppose it is the squeaky wheel theory.

It is probably worth it to try, but it would only make a difference if everyone did it. Just as I pointed out earlier, everyone who sees the problem should call in a ticket to Verizon.

cleckjr]]> http://www.dslreports.com/forum/remark,19568042 Wed, 05 Dec 2007 13:12:00 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19567809 wdbrjr : Please don't fall off your chair laughing but can't these issues be reported to a governmental agency like the PUC or FCC. I don't know who regulates Fios and it seems like nobody does these days. I would assume it would be the FCC. I know it will make little or no difference but could this not be a way to get this issue on the radar of the higher ups?

I have not really noticed any pixellation but I do not really watch the channels being mentioned and always choose the HD version when I can.]]> http://www.dslreports.com/forum/remark,19567809 Wed, 05 Dec 2007 12:35:08 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567697 JPL :

said by noping

:

JPL, please let us know what the technician has to say about this (and if he knows that a group outage ticket has been issued for this area).

said by JPL

:

K, then why don't you drop their service? If you're really that unhappy with it... if you think it's really THAT crappy, then why not drop it?

Will do - tech hasn't shown yet - I just called in to find out where he's at. It wouldn't surprise me if conditions around here (snowing) are slowing things down a tad.

I don't mean to pile on K - he seems like a decent guy, and I understand that his options are limited. I guess I just get a bit defensive when I'm accused of drinking the corporate kool-aide because my personal experience has been positive. I don't say that to discount at all what others are going through. Please remember that I'm simply conveying my personal observations, and that's all. I understand that others have had troubles with Verizon, and I do sympathize, but I can't speak for them.]]> http://www.dslreports.com/forum/remark,19567697 Wed, 05 Dec 2007 12:15:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19567527 FiosUser : I added some attenuators and my tiling went away.

(I piggybacked two 3's and one 8 and presto--it worked)

But, I have a Tivo so might not work with you. Anyway, might be something to try while you wait for VZ to drag their feet, take coffee breaks, miss appointments, etc.]]> http://www.dslreports.com/forum/remark,19567527 Wed, 05 Dec 2007 11:48:18 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567524 KA3SGM :

said by JeepMatt

:

Dance steps Cleck??? Lol..

Bruno would've given me a "10" on Dancing with the Stars. :p

...and if you had some good video of the antics that Verizon put you through, Tom Bergeron could have gotten you in as the top pick on America's Funniest Home Videos as well.

Just ignore 'app' the anon.

I see that they are posting from a @rrsc.com email account, and it sucks that they really need to get back to their day job in the sewer.

»www.rrsc.com That would be Roto-Rooter :p
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19567524 Wed, 05 Dec 2007 11:47:57 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567352 JeepMatt : Dance steps Cleck??? Lol..

Bruno would've given me a "10" on Dancing with the Stars. :p]]> http://www.dslreports.com/forum/remark,19567352 Wed, 05 Dec 2007 11:19:17 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567327 nycdave :

said by noping

said by nycdave

:

Noping, the VOD 'white tiling' issue is not specific to your VHO. It is a known data network problem that is being addressed in a patch soon. It has nothing to do with broadcast video.

I hear ya, but the fix is not a simple one that can be implemented immediately. It affects other aspects of the IP network, and proper vendor testing/Verizon testing has to occur before the patch can be rolled out to everyone. But it is coming soon...]]> http://www.dslreports.com/forum/remark,19567327 Wed, 05 Dec 2007 11:14:03 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567275 noping :

said by nycdave

:

Noping, the VOD 'white tiling' issue is not specific to your VHO. It is a known data network problem that is being addressed in a patch soon. It has nothing to do with broadcast video.

I know that it's a separate issue and has nothing to do with what's going on now. I'm just saying, it's something that I had escalated to Presidential Appeals months ago because the first-level techs and engineers were all scratching their heads. They know there's a problem, they just won't fix it soon enough (I was told it would be fixed months ago, it's still not fixed).]]> http://www.dslreports.com/forum/remark,19567275 Wed, 05 Dec 2007 11:03:53 EDT Let the dance begin ... Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19567262 cgeek5467 : Just to vent ...

After replacing coax and the ONT, the original ticket was closed as resolved. Expected, based on the other stories posted here.

How did I find this out?

I called FiOS Fiber Solutions Center to inquire on my open ticket.

Next step: Opened a network level ticket.

Sounding familiar?

I even asked about wide spread similar issue in this geographic area -- hinting at noping's reported "group outage" ticket. CSR didn't know about any widespread trouble or saw any "group outage" ticket.

Maybe JeepMatt can publish the "dance steps" he went through in a nice flow chart so we can all practice and get high marks from the judges. :D]]> http://www.dslreports.com/forum/remark,19567262 Wed, 05 Dec 2007 11:01:35 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567256 anon : Hey jeepmat,are you enjoying the rate hikes.I know there justified because they take such good care of there customers and there leading the charge with there futuristic technology,amazing picture quality and blazing internet speed :D It sucks that I'm stuck with fios and there 15/15 internet and there non-compressed signal :D]]> http://www.dslreports.com/forum/remark,19567256 Wed, 05 Dec 2007 11:00:49 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567226 nycdave : Noping, the VOD 'white tiling' issue is not specific to your VHO. It is a known data network problem that is being addressed in a patch soon. It has nothing to do with broadcast video.]]> http://www.dslreports.com/forum/remark,19567226 Wed, 05 Dec 2007 10:55:57 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19567136 noping : JPL, please let us know what the technician has to say about this (and if he knows that a group outage ticket has been issued for this area).

said by JPL

:

K, then why don't you drop their service? If you're really that unhappy with it... if you think it's really THAT crappy, then why not drop it?

In K's defense, he really has no cost-effective alternatives.

I've spoken to the presidential appeals department on several occasions (tiling during the summer, HBO VOD white tiling - this still isn't fixed). I'm not looking forward to calling it in again. I doubt that they even forward any of the reports of complaints to Ivan the Terrible.

I didn't get to check the problematic channels this morning (had to rush into the city) - however, I didn't see any problems with Futurama last night on CN at 11PM.]]> http://www.dslreports.com/forum/remark,19567136 Wed, 05 Dec 2007 10:39:26 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19566871 JPL : Looks like the pixellation is back this morning. I have TBS on now, and it's starting to show up again.]]> http://www.dslreports.com/forum/remark,19566871 Wed, 05 Dec 2007 09:51:08 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19566498 JPL : K, then why don't you drop their service? If you're really that unhappy with it... if you think it's really THAT crappy, then why not drop it? I also love the sentiment that I'm a kool-aide drinker because I actually LIKE their service, and I think I've gotten a good product for the price. And is DirecTV being up front with their customers with their HD channel drop-outs? I don't think so. I'm willing to give Verizon a chance to work through some of these issues. If you're not, then why put yourself through that frustration any more? You mentioned about dropping their service a couple months ago - it's clear that you're not happy with it. I AM happy with it - if that makes me a fan-boy or a kool-aide drinker, then whatever.

If you think you're being treated as a beta tester then why put up with it? Speak with your wallet. You DO have that choice.

Edit - And I don't know how many times I can say this - I'm speaking from MY personal experience with the company. I'm not talking for you or for Matt or for Noping. I'm sorry as hell that you guys got treated like that. I never have. That's all I'm saying. Why does everyone feel compelled to tell me that I'm wrong for having the observation that I did? I post that I've been treated extremely well, and all I get are examples of others who haven't been. Ok, great. I've been on this forum for some time - I followed all those sagas myself. In other words, I can read. To be honest, I find that line of argumentation a little insulting. "What?! You only THINK you've been treated well... wow are you an idiot... here let me give an example of someone who hasn't."

Besides, what exactly does that prove? Name for me ANY service, any company, any product, and I guarantee you that within a handful of minutes of perusing the appropriate forum you would find the exact same sentiment by a group of posters on that forum.]]> http://www.dslreports.com/forum/remark,19566498 Wed, 05 Dec 2007 08:20:03 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19566481 JeepMatt :

said by cgeek5467

:

Well I'll report that this morning between 6:15 AM and 6:40 AM Eastern, that the pixellation and tiling is still there. In fact, it was more widespread then I've seen.

Cleck-
I know most folks here on this thread think i'm a dick for finally having enough of these issues and moving to Comcast - but yes, the symptoms WILL get worse, and worse - until a full outage will occur. You are seeing the usual affects here. I'd give it until late Thursday or the weekend, that's usually when it compounds itself enough to warrant a high number of call-ins from customers.

When a tech was out to my house in September, he pretty much told me it is all hardware related - almost along the lines that the stuff in place isn't being optimized properly (too much strain, not enough power), and, eventually - it's almost like it gets the flu. First it starts sneezing (minor pixellation), then the cold gets worse and worse, until finally it needs to the see the doctor, uhh, I mean the engineers. ;)

It happened in May, then July, then August, October, and now December.

He stated the hardware change earlier in the fall cost close to $1 mil to replace.

You can call Ivan, you can call Donald Trump - they will not do anything to fix it other than maybe give you a small credit on your bill.]]> http://www.dslreports.com/forum/remark,19566481 Wed, 05 Dec 2007 08:12:59 EDT Be a squeaky wheel? http://www.dslreports.com/forum/remark,19566383 cgeek5467 :

said by whattheheck :

As long as this issue has been going on in the Philly VHO has nobody thought to fire off an e-mail straight up to the top of Verizon, with a link to this thread?

I'll agree that being squeaky gets attention -- I've been in the telecom "business" long enough to see that when a customer yells loud enough and at the right person, they'll typically get attention. Doesn't mean it gets fixed, but you get the feeling people care about your problem.

That's what we've got going on here.

Empathize with the customer.
Go through the motions.
Placate the customer.

You've got to be "big bucks" to get real attention. If only a handful customers out of the entire customer base are complaining, then it doesn't register on the bigwigs radar. Losing a handful of $100 a month customers is not worth their attention. Burning all the "support dollars" to swap out equipment, wiring, and prem visits, doesn't come out of the same budget.

In addition, pointing them to this thread, although interesting to read, doesn't tell them that they've got a real problem here. It's not official. Anyone can post "I've got this or that problem" on these message boards.

Even the Direct Message Board is subject to the same doubt.

It only counts if you call a ticket in.

And yes, they'll play all sort of games with the ticket. Closing it when "no problem can be found." That's what the support folks are rated on. How many tickets they field and fix. So it's not pleasant, but you've got to invest the time to be a squeaky wheel.

It's not fair, but it's the way it is.

The "right" person, with the right connections and influence, hasn't experienced this problem. And the collective dollar amount of potential lost revenue hasn't reached the point where ripping out and replacing some expensive piece of hardware is "cost effective."

Unless there is someone in Verizon that has Profit and Loss across the entire FiOS TV service (including installs, maintenance / support, recurring revenue), then each individual P&L Head is only going to worry about their slice of the business.

So, the point is, if you've got the problem, then report it through the FiOS Support Line.

And I think I'll be writing Mr. Seidenberg a letter today, because that doesn't hurt either.

Now if I could only get my billing straightened out. Being a Verizon Customer is a full time job in itself!!

cleckjr]]> http://www.dslreports.com/forum/remark,19566383 Wed, 05 Dec 2007 07:42:42 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19566323 cgeek5467 :

said by JPL

:

All I can say is I see zero pixellation tonight, whereas earlier it was really significant. So far, I'm seeing nothing on ESPN, TBS, and Boomerang.

JPL,

Well I'll report that this morning between 6:15 AM and 6:40 AM Eastern, that the pixellation and tiling is still there. In fact, it was more widespread then I've seen. Obviously, it is impossible to watch every channel, but it was occurring on all channels that I looked at between (and including) 50 and 229.

Some stations right away (10 seconds) the problem was there. Other stations within 30 seconds.

And something new (at least in my case), the audio dropped out to during the "events."

HD stations (knock on wood, throw salt over my shoulder) in the 800's were fine.

So I don't believe it is fixed, but your mileage may vary.

All I want for Christmas is a new VHO.

cleckjr]]> http://www.dslreports.com/forum/remark,19566323 Wed, 05 Dec 2007 07:15:37 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19565920 KA3SGM :

said by whattheheck :

As long as this issue has been going on in the Philly VHO has nobody thought to fire off an e-mail straight up to the top of Verizon, with a link to this thread?

For goodness sake stop dealing with the Peons at the bottom of the barrel who can't do squat in getting an expensive piece of equipment replaced (probably a $10,000+ piece of equipment in VHO causing the problem) and get someone who can do something about it.

e-mail: ivan.g.seidenberg@verizon.com
mail: Ivan G. Seidenberg, CEO Verizon
140 West St
New York, NY 10007.

I would expect better results this way than through the VZ Direct Forum since this is an issue going on for months.

It's been through Verizon presidential appeals already, and it seems that they aren't talking...
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19565920 Wed, 05 Dec 2007 02:03:20 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19565815 anon : As long as this issue has been going on in the Philly VHO has nobody thought to fire off an e-mail straight up to the top of Verizon, with a link to this thread?

For goodness sake stop dealing with the Peons at the bottom of the barrel who can't do squat in getting an expensive piece of equipment replaced (probably a $10,000+ piece of equipment in VHO causing the problem) and get someone who can do something about it.

e-mail: ivan.g.seidenberg@verizon.com
mail: Ivan G. Seidenberg, CEO Verizon
140 West St
New York, NY 10007.

I would expect better results this way than through the VZ Direct Forum since this is an issue going on for months.]]> http://www.dslreports.com/forum/remark,19565815 Wed, 05 Dec 2007 01:15:45 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19565487 KA3SGM :

said by topoopon

:

Any chance the windy weather had anything to do with the tiling? The gusts in our area over the past 2 days have been over 40mph...

Probably to the same extent that Verizon's TV service quality blows pretty much everyday. ;)
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19565487 Tue, 04 Dec 2007 23:51:39 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19565455 knarf829 :

said by topoopon

:

Any chance the windy weather had anything to do with the tiling? The gusts in our area over the past 2 days have been over 40mph...

Yes, the wind blew directly through channels 60, 163, 201, 227 and 228. Then, the house began to pitch, the kitchen took a slitch, it landed on the wicked witch in the middle of a ditch. :uhh:]]> http://www.dslreports.com/forum/remark,19565455 Tue, 04 Dec 2007 23:44:03 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19565452 KA3SGM :

said by JPL

:

"You're right about the number of issues - it has been a tad frustrating. But this is new technology - I expect there to be issues. And anyone who comes back with "but it's been 2 years" - sorry, but that's still new in my book. Their entire network is only a couple years old, and has been growing at an amazing clip. And I'll say it again - anytime any system comes out with a major upgrade, they have problems."

"I'm not looking to excuse crappy service, or a bad product, but if someone is going to sign up for service that's this new, and that's growing this quickly, they had better understand that there are going to be issues along the way. I don't expect crappy service - but I don't expect perfection either. I expected there to be issues - that was a given when I signed up."

"And I think it's time to cut back on the caffeine :)"

2 year old "new" technology, that we are being billed for.

They should pay their beta testers, not have the beta testers paying them.

You are not trying to make excuses for crappy service, but that is what a lot of us out here are receiving, if you don't believe that, you need to go back and re-read a lot of the posts in this forum over the past 2 years.

You yourself have seen some of the problems, and to say you expected these kind of issues when you first signed up for the service is near insanity.

Who would sign a 1 or 2 year contract for the unknown, when you were admittingly expecting problems with it in the first place??

I used to have Dish network, and they were very upfront about rain fade and solar outages, so I knew what I was getting involved with when I signed up for their service.

Verizon on the other hand, constantly denies that they have any problems, and likes to blame power and wiring problems at their customers homes for these issues.

They spent 4 months blaming my TV set for the pixelation problems, until I started finding neighbors having similar issues, and prompted them to call and complain too.

Verizon was nice enough to send one of their clueless engineering managers to my home to put down my choice of HDTV sets, then marched next door to have the manager put down their TV as the their source of problems as well.

All the while a technician that the engineer brought along with him was documenting a high bit-error rate anomaly right off of the ONT, at two different homes.

Go back and ask JeepMatt as well, a visit from the same engineer, the same diagnosis of the TV being the source of the trouble, but a different TV manufacturer, a different home, in a different state.

The only commonality between it all being the Philly VHO.

Then the same engineer goes so far as to put a freeze on the FSC and Billing department to not allow any type of service credits in the Philly area due to complaints of pixelation or poor Picture Quality.

That is not learning from their mistakes and improving their processes, that is being viscerally Anti-Customer, and being in complete denial that any problems could ever be their fault.

You may report a problem, and they give you a cakewalk, but there are far more people that only get a line of doublespeak BS.

You really need to stop drinking that Verizon kool-aid that "we are working through some growing pains, and striving to improve our service", and have an unpleasant experience of having multiple techs being dispatched to investigate problems, the techs see the problems, but conclude that the problems are not local to the customers home or TV and likely CO or VHO related, and to call back the following day to check the trouble ticket status, only to find that the ticket was closed by a manager for the given reason "No Trouble Found" :mad: ...but yet the problem continues on. :uhh:

Need I remind you that you are paying for this service too, and there was no mention when you signed up, that you were to be more of a beta tester, and less of a customer.

Go and ask anyone that has had the new IMG pushed on to them, with Verizon knowing all to well that it was severely flawed, and would diminish the service quality of many of their customers.

Does that sound like a company trying to pioneer new technology, learn from their own mistakes, and improve the end user experience, or one with a complete and utter disregard for their customers? :huh:
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19565452 Tue, 04 Dec 2007 23:43:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19565286 topoopon : Any chance the windy weather had anything to do with the tiling? The gusts in our area over the past 2 days have been over 40mph...]]> http://www.dslreports.com/forum/remark,19565286 Tue, 04 Dec 2007 23:13:08 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19565039 JPL : All I can say is I see zero pixellation tonight, whereas earlier it was really significant. So far, I'm seeing nothing on ESPN, TBS, and Boomerang. As for this:

"How many dozen hours on the phone, on hold, transfered around, and hung up on??"

Read some of my posts - I've never spent more than a couple minutes on hold - the past sunday was probably the longest I waited on hold. Whenver I called, I've gotten through very quickly (usually within 2 - 5 minutes), I've never been transferred around, and I've never been hung up on. I'm sorry if some folks have gone through that - it's not acceptable if that happens. But I've never had that happen. Ever CSR I've dealt with has been great - ditto every tech and the two installers I had.

You're right about the number of issues - it has been a tad frustrating. But this is new technology - I expect there to be issues. And anyone who comes back with "but it's been 2 years" - sorry, but that's still new in my book. Their entire network is only a couple years old, and has been growing at an amazing clip. And I'll say it again - anytime any system comes out with a major upgrade, they have problems. I already mentioned my friend who has yet to go more than a week without losing a bunch of his HD channels with directv - not an isolated occurance, btw - I keep reading about random channel drops for them, particularly in the north east - and how long have they been around relative to fios?

I'm not looking to excuse crappy service, or a bad product, but if someone is going to sign up for service that's this new, and that's growing this quickly, they had better understand that there are going to be issues along the way. I don't expect crappy service - but I don't expect perfection either. I expected there to be issues - that was a given when I signed up. The real measure, to me, is how they handle those issues when they happen, and how do they learn to improve things in the future. As for how they've handled things, from my perspective, until now, I've been, and continue to be, impressed. I'm sure that I'll change my tune a bit if/when I get blown off by them, or treated like crap, or I suffer a missed appointment. But to date, I've had none of that.

And I think it's time to cut back on the caffeine :)]]> http://www.dslreports.com/forum/remark,19565039 Tue, 04 Dec 2007 22:32:37 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19564700 KA3SGM :

said by JPL

said by noping

said by JPL

:

Anyone have that group ticket number? I quickly scanned through the posts on this thread but didn't see it.

Will do. Thanks. BTW, I responded to your IM. For everyone else's benefit, I noticed something tonight - when I got home from work, I put on both TBS and ESPN. I got significant pixellation on both. Then about 45 minutes ago I put on both channels again, for about 20 minutes - not a sign of pixellation anywhere. Is it possible that they fixed the problem? I'm going to keep an eye on it tonight - but even if it does appear that the problem is fixed, I'm going to still have the tech come out to check things.

How many times a year would you expect a Cable TV service provider to have an issue/defect/outage??

How many times a year would you expect to have to call a Cable TV provider concerning a service issue??

How many times a year would you expect that a Cable TV provider would require a technician visit to your home??

How many times a year would you expect that a Cable TV provider would need to make major wiring upgrades, and replace expensive pieces of hardware(boxes, ONT's, ect..) at your home??

Seldom to never?

Once, or maybe twice??

5, 10, 15 times??

How many dozen hours on the phone, on hold, transfered around, and hung up on??

How many posts to the Verizon direct forum would you expect to have to make in a years time??

I am not taking about voluntary service upgrades, downgrades, ordering PPV, or adding an extra box or a few Cablecards for a new TiVO.

Strictly service/repair issues only.

Where would you draw the line between normal, and ridiculous??

This upcoming Saturday(Dec 8) marks my 1 year anniversary with FioS TV, so after Saturday I am no longer under contract, and am free from any ETF charge.

JPL, you said that you experienced a problem earlier this evening, but is fine now. "Is it possible they have fixed the problem?"

NO, IT IS NOT POSSIBLE.

You have seen the random pixelation on and off over many months time with varying severity, what would make you think that they just fixed the problem this evening.

If you actually believe that they fixed the problem tonight, why would you wait around for a tech to show up tomorrow?

FiOS TV = FuBAR TV

F-U-B-A-R, and anything short of a complete overhaul of the Philly VHO will ever fix it.

They can't even replace a defective Tap across the street from my home, even though they have had 3 techs dispatched since July 3 have to clean mud out of it.

That bad tap is causing enough repeated problems itself, just to pile on top of the pixelated crap video being spewed out of the Philly VHO.

I really think they know there is a problem, and they know what is causing it, but they have no clue how to fix it, and they may never will. :uhh:
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19564700 Tue, 04 Dec 2007 21:51:40 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19564369 JPL :

said by noping

said by JPL

:

Anyone have that group ticket number? I quickly scanned through the posts on this thread but didn't see it.

said by noping

:

A group outage ticket has been issued and they are looking at the VHO (tell us something that we haven't already figured out for ourselves).

How much area does a "Group Outage Ticket" cover?

Guess Trenton, NJ is too far away, b/c the Verizon tech assigned to my ticket came back out this evening and swapped out the entire ONT.

This didn't fix the problem. Still pixelation and tiling on 60, 163, 201, 227, 228.

Should I be calling 888-553-1555 and asking to be added to the group ticket?]]> http://www.dslreports.com/forum/remark,19564114 Tue, 04 Dec 2007 20:31:35 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19563940 noping :

said by JPL

:

Anyone have that group ticket number? I quickly scanned through the posts on this thread but didn't see it.

Wasn't mentioned in this thread. Last time they made a huge fuss about users giving out their ticket numbers (publically) on this board. I'm not sure if that also applies to group ticket numbers.

I wonder if they'll actually send someone out, given how your description of the problem (tiling on x, y and z) matches what everyone else is reporting?

Anyway, check your IM inbox.]]> http://www.dslreports.com/forum/remark,19563940 Tue, 04 Dec 2007 20:09:55 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19563914 CeeZee :

said by JPL

:

Anyone have that group ticket number? I quickly scanned through the posts on this thread but didn't see it.

I think noping said earlier that a group outage ticket had been issued. He may know the group ticket number. Or ask VZ Direct, they should sure know.]]> http://www.dslreports.com/forum/remark,19563914 Tue, 04 Dec 2007 20:06:01 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19563824 JPL : Anyone have that group ticket number? I quickly scanned through the posts on this thread but didn't see it.]]> http://www.dslreports.com/forum/remark,19563824 Tue, 04 Dec 2007 19:52:12 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19563259 CeeZee :

said by JPL

:

For what it's worth, I have a tech coming out tomorrow morning. I know that he's not going to find an issue here, but I think the more visibility the better with this. I even mentioned the fact that there are others in this area experiencing the same problem to the rep on the phone.

If you give them the number of the group ticket, that'll help them call it in when they don't find anything wrong at your house (and I'm sure they won't).]]> http://www.dslreports.com/forum/remark,19563259 Tue, 04 Dec 2007 18:27:32 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19563042 JPL : For what it's worth, I have a tech coming out tomorrow morning. I know that he's not going to find an issue here, but I think the more visibility the better with this. I even mentioned the fact that there are others in this area experiencing the same problem to the rep on the phone.]]> http://www.dslreports.com/forum/remark,19563042 Tue, 04 Dec 2007 17:49:03 EDT Re: finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19562363 knarf829 : Was about to post this, as this was the update to the Direct Ticket I opened last night as well.]]> http://www.dslreports.com/forum/remark,19562363 Tue, 04 Dec 2007 15:50:25 EDT finally, the problem isn't at the customer's home http://www.dslreports.com/forum/remark,19562304 noping : All right, here we go. Possible progress, after all this time?

A group outage ticket has been issued and they are looking at the VHO (tell us something that we haven't already figured out for ourselves).

No specifics are known or are being given out as usual.]]> http://www.dslreports.com/forum/remark,19562304 Tue, 04 Dec 2007 15:42:09 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560988 keyboards :

said by noping

:

I'm surprised that so many people are starting to speak up about this problem. Where were you guys back in October and November?

I was here and had several tickets (including group ones) opened. Haven't been seeing the problem lately (probably since it is not happening to me on the HD channels where I mostly try to stay). No kids (other than one big one in me :D) in house so I don't watch Nick, CN, or Boomerang (much).

Just coincidence that I was watching part of Monday night's game on my kitchen set in SD.

EDIT - JeepMatt please stop laughing, every time you do my picture pixellates ;-)
--
REMEMBER: Stupidity should be painful !!]]> http://www.dslreports.com/forum/remark,19560988 Tue, 04 Dec 2007 11:40:37 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560857 JPL :

said by noping

:

I'm surprised that so many people are starting to speak up about this problem. Where were you guys back in October and November?

said by JPL

:

To claim that they're [sic] experiment in TV service is a failure because of this is going a bit far, in my opinion. They're having problems, and I'm willing to give them a bit of time to correct them.

JPL, I have to agree with K on this one - FiOS TV in the Philadelphia area has been a total failure so far. Remember the issues that we all had to deal with over the summer, over and over and over?

said by JPL

:

And like I've said many times before, the response I've gotten from Verizon on these issues has been really top notch.

And I said that my pain level hasn't been equal to your's. I admitted that. The reason I didn't respond to this thread before this is because I didn't see the problem before this. I saw very infrequent pixellation (maybe one line breaking up on, say Boomerang, during the entire airing of a show) before this on 1 channel. It wasn't until the past weekend that I saw significant pixellation.

I can't speak definitively about fios or their service. I can only give MY perspective on things. I can only relay my experience. I've said repeatedly that this what I post is based on my personal experience. That's why I was careful to say that I'M willing to give them more time. If you're at the end of your rope with them, then switch. Yeah, you'll have the ETF to contend with, but you'll be happier. My post wasn't meant to take anything away from what you've been going through - I apologize if I did that. That wasn't my intent. Again, I'm just relaying my personal experience. And yes, I think it's over the top to say that this proves that their system is a failure. That's my opinion on the matter. Others disagree - and that's fine. I can't speak for you or for any other person on this forum, nor am I trying to.]]> http://www.dslreports.com/forum/remark,19560857 Tue, 04 Dec 2007 11:23:08 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560856 cgeek5467 :

said by noping

:

I'm surprised that so many people are starting to speak up about this problem. Where were you guys back in October and November?

Did have the problem (back in November) but not as persistent as it is now. The kids were complaining before Thanksgiving, but I ignored their whining. I was happy because the channels I watch were fine. So yes, should have complained sooner. ]]> http://www.dslreports.com/forum/remark,19560856 Tue, 04 Dec 2007 11:23:00 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560833 cgeek5467 :

said by JeepMatt

:

Dear God, I can't stop laughing. ;)

(Sorry, I couldn't hold out any longer)

Maybe the laughing is causing the trouble.
Did you just laugh again? :)]]> http://www.dslreports.com/forum/remark,19560833 Tue, 04 Dec 2007 11:19:45 EDT Climb aboard the S.S. Comcast, me hearties, avast http://www.dslreports.com/forum/remark,19560792 noping :

said by JeepMatt

:

Dear God, I can't stop laughing. ;)

(Sorry, I couldn't hold out any longer)

Yeah, yeah, yeah. :huh:

Still trying to find someone who can get this ETF waived - I'm certainly not going to pay it. Until then, nothing I can do other than try to get this back to an acceptable level.

(hint, hint, to anyone working in the Encore department who might be reading this)]]> http://www.dslreports.com/forum/remark,19560792 Tue, 04 Dec 2007 11:10:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560770 JeepMatt : Dear God, I can't stop laughing. ;)

(Sorry, I couldn't hold out any longer)
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19560770 Tue, 04 Dec 2007 11:04:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560751 Radiohead : So we can confirm that the problem is on CN, TBS, ESPN and other stations in Southeastern PA, what can we do now? Anyone have some good contacts at Verizon? Anywhere we can post this? ]]> http://www.dslreports.com/forum/remark,19560751 Tue, 04 Dec 2007 11:02:20 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560741 noping : I'm surprised that so many people are starting to speak up about this problem. Where were you guys back in October and November?

said by JPL

JPL, I have to agree with K on this one - FiOS TV in the Philadelphia area has been a total failure so far. Remember the issues that we all had to deal with over the summer, over and over and over?

said by JPL

:

And like I've said many times before, the response I've gotten from Verizon on these issues has been really top notch.

Unfortunately, not all of us have been as fortunate as you. Go back a few pages and you'll see - missed appointments, no information or progress unless I push them, incompetent phone reps, etc.

I think we've given them more than enough chances to get the service to an "acceptable" level. I don't recall ever hearing FiOS TV problems affecting multiple customers at once in other markets.

Am I starting to sound like a broken record yet?]]> http://www.dslreports.com/forum/remark,19560741 Tue, 04 Dec 2007 11:00:55 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560657 knarf829 : Considering we're all seeing it on the same channels in widely varying locations (all served out of Philly), the likelihood that it's a problem at the customers' end is very slim. Like 0%.]]> http://www.dslreports.com/forum/remark,19560657 Tue, 04 Dec 2007 10:48:22 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560623 cgeek5467 : Thought I'd join the pity party to make myself feel better.

Tiling and Pixelation in Trenton, NJ.
Observed frequently (multiple times within a minute) on channels 60 (ESPN), 163 (CourtTV), 201 (AMC), 227 (Cartoon Network), 228(Boomerang). Occasionally on 222 (Nickelodeon).

After listening to the kids complain about it on Boomerang and Cartoon Network for a week, I called it in. I watched hours of football over the weekend on the HD channels and never saw any trouble (knock on wood).

Tech was at the house yesterday. Replaced coax runs. Now a "Clean" run directly to the STB. Still tiling and pixelating.

Supposed to come back out today to try some other things. Like knocking down the signal some more, still wants to replace the run to the other STB, maybe replace the "Version 1.0" ONT on the house, and last resort replace the STBs.

I understand starting at the prem and working your way back, but if the signal is "within specs," and you're still having issues why wouldn't you conclude that you have transmission problems? You've got a great signal delivering garbage.]]> http://www.dslreports.com/forum/remark,19560623 Tue, 04 Dec 2007 10:42:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560517 toadbee : Witnessed the tiling for the first time last night, for the entire football game (ESPN SD). Almost unbearable to watch. I am disappointed. I'm used to seeing that on Comcast...
--
»www.gladiator-antivirus.com ]]> http://www.dslreports.com/forum/remark,19560517 Tue, 04 Dec 2007 10:28:39 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19560466 anon : I just got it installed yesterday, no tiling at all. Maybe tiling is caused by too high of a signal? My verizon fios installer was great, he measured all the signals, correctly put limiters because my house had a big signal. Even got the 15/15 installed.

Checked all the channels , i've seen tiling at my cousins house at newtown PA on some channels, but i checked mine and none. Wierd...

but i'll give more detail specifically which channels tile compared to him and I, as we only live 5 minutes from eachohter. ]]> http://www.dslreports.com/forum/remark,19560466 Tue, 04 Dec 2007 10:18:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19559910 keyboards : Don't usually watch the SD channels, but was recording 2 shows on my DVR last night and low and behold what do I find - pixellation on the SD feed of ESPN Monday night football game :uhh: I did not see it on the HD feed earlier in the evening.
--
REMEMBER: Stupidity should be painful !!]]> http://www.dslreports.com/forum/remark,19559910 Tue, 04 Dec 2007 08:21:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19559874 JPL : K, I wouldn't go that far. They're having an issue at the VHO, that's clear. I wish they would be more forthcoming about what that issue is, and what they're plan for resolution is. It doesn't sound like I've had the same level of pain that noping has (aside from TBS this past weekend, and a bit last week, my pixellation wasn't horrible). To claim that they're experiment in TV service is a failure because of this is going a bit far, in my opinion. They're having problems, and I'm willing to give them a bit of time to correct them.

I'm also convinced that my past pixellation problems were virtually all related to a bum ONT. I'm happy now that it's not my set-up that's the problem - again, I know that sounds strange, but I was starting to think that I was going to be one of those cases where they just couldn't figure out what was wrong, and I'd have to live with the pixellation or find another service. I'm glad to see that that's not the case. And like I've said many times before, the response I've gotten from Verizon on these issues has been really top notch. I really can't complain about that at all. We'll see where this one goes - I'll be a bit ticked off if they close my trouble ticket without responding to it.

BTW, I don't want to sound like a broken record or anything, but Fios isn't the only system going through these types of technical glitches. One report I've been reading about from a couple of forums, and from a friend of mine, is that DirecTV is having issues with people losing many of their new HD channels for no obvious reason. They either pixellate badly, or they just cut out entirely. My one friend got updated to their new dish and HD service about 2 months ago, and it's rare that he makes it through the week without losing a suite of HD channels. This doesn't excuse Verizon, but it indicates that all of these systems, as they upgrade services, are going to have these types of issues.]]> http://www.dslreports.com/forum/remark,19559874 Tue, 04 Dec 2007 08:08:20 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19559168 knarf829 : No kids here so I can't comment on Cartoon Network, no terrorist sympathizers so I can't comment on CNN, but I'm seeing it on ESPN tonight.]]> http://www.dslreports.com/forum/remark,19559168 Tue, 04 Dec 2007 00:54:05 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19558449 KA3SGM :

said by JPL

:

You know, after seeing this thread out there for a couple weeks and not reading it, it just caught my attention. I started noticing some very intermittent pixellation on CN and Boomerang. It was very minor, and only seemed to happen primarily on certain shows and at certain times of the day. This has been going on for a couple weeks. Then last week I noticed it on TBS as well. TBS is by far the worst - I don't watch that channel much so I have no idea how long it's been going on. I was starting to get very frustrated, thinking that it was my setup.

Early on we had serious pixellation with VOD and MR feeds on my DVR. Replacing the splitter, and rebooting the ONT took care of that. Then a couple months ago we had some serious pixellation on a number of Starz channels. They replaced the ONT, and it all went away. I thought my pixellation problems were starting up again a couple weeks ago when I noticed the breakup on Boomerang. Since then, I started looking at channels around Boomerang to see what else it may be affecting. I didn't see anything, so I figured it had to be an issue with that channel feed. Then I started seeing it on Cartoon Network. Again, no other adjacent channels were having any problems, and since CN and Boomerang are both by the same provider, I figured it was an issue on the feed from CN to FiOS. But then a week or so ago I saw some serious breakups on TBS.

This past weekend it got really bad, so I finally called yesterday (I was going to wait until after we got the IMG, hoping, maybe naively, that maybe it really would clear up those problems). The CSR tried a few things, to no avail, and finally opened a trouble ticket. It's still not assigned to anyone - I'll give them the 48 hours that the requested to address the problem (tomorrow morning around 10:00), and if it's still not getting anywhere, I'll call them back.

Wholey Shat, other people are now suddenly seeing the problems that Verizon is having with their TV service.
:D

Hats off to Noping for continuing to deal with Verizon on the phone.

I gave up calling them when I realized that they would open a trouble ticket, actually find a problem, but close the trouble ticket without fixing the problems they found.

My kids make jokes about the tiling on Boomerang, as no matter how hard you can throw it, it keeps coming back.

There are other problems beyond my own neighborhood, but they supposedly were supposed to replace a defective fiber tap across the street from me since July 3, and I am still waiting to see that happen.

FiOS=FUBAR, I think they should officially change the name of the service to Verizon FuBAR.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19558449 Mon, 03 Dec 2007 22:49:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19558210 Hooper : The ESPN range of channels in the 60's has been having tiling problems for a really long time now. I have had a couple of tickets closed on me since I didn't have time to have a tech out. Ironically ESPN News seems OK.

I have given up. I just can't waste anymore time troubleshooting with these clowns.]]> http://www.dslreports.com/forum/remark,19558210 Mon, 03 Dec 2007 22:18:56 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19558187 JPL :

said by noping

said by SameInMalvern :

I'm seeing it too in Malvern, PA. ESPN, CNN, TBS SD all have it.

Well, this is an interesting development. Any idea what CO you're being served out of?

said by JPL

:

This past weekend it got really bad, so I finally called yesterday (I was going to wait until after we got the IMG, hoping, maybe naively, that maybe it really would clear up those problems).

I don't know if TNT is having problems for us. I'll have to check that out. But I put on ESPN SD tonight, and I'm seeing the pixellation there too. TBS wasn't bad tonight at all - a couple flashes here and there. Still annoying, but not horrible. I think I'll add a thread to the Direct forum tomorrow morning. By that point it will have been 48 hours.

In a perverse way, I'm actually happy that it's not my particular set-up. I know that sounds stupid, but after having virtually all my hardware replaced, it was really disconcerting to see the pixellation again, thinking that there was something else wrong in my set-up. Then again, if it was my set-up, then a visit by a tech would take care of the problem.]]> http://www.dslreports.com/forum/remark,19558187 Mon, 03 Dec 2007 22:15:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19558070 Hooper :

said by SameInMalvern :

Not sure, is there a way to tell? Traceroute or something?

First six digits of your phone number. »www.telcodata.us/telcodata/telco - Report back the CLLI info.]]> http://www.dslreports.com/forum/remark,19558070 Mon, 03 Dec 2007 22:01:11 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19557505 anon :

said by noping

said by SameInMalvern :

I'm seeing it too in Malvern, PA. ESPN, CNN, TBS SD all have it.

Well, this is an interesting development. Any idea what CO you're being served out of?

Not sure, is there a way to tell? Traceroute or something?]]> http://www.dslreports.com/forum/remark,19557505 Mon, 03 Dec 2007 20:37:09 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19557305 noping :

said by SameInMalvern :

I'm seeing it too in Malvern, PA. ESPN, CNN, TBS SD all have it.

Well, this is an interesting development. Any idea what CO you're being served out of?

said by JPL

:

This past weekend it got really bad, so I finally called yesterday (I was going to wait until after we got the IMG, hoping, maybe naively, that maybe it really would clear up those problems).

The Bourne Supremacy on TNT SD (51) was a mess this past weekend.

JPL, it's probably quicker (and a lot stressful) if you ask Gustavo in the Direct forum. One thing that I've learned over the past two months is that the FSC call centers = TOTALLY USELESS. This has been going on since the first week of October and it's been gradually getting worse ever since.

CNN, CN, Boomerang, TBS, TNT are all on the same frequency, thus likely the reason why we're seeing tiling on only these channels and not others.]]> http://www.dslreports.com/forum/remark,19557305 Mon, 03 Dec 2007 20:12:47 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19557292 anon : Yes Cartoon Network too.]]> http://www.dslreports.com/forum/remark,19557292 Mon, 03 Dec 2007 20:11:30 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19557081 JPL : You know, after seeing this thread out there for a couple weeks and not reading it, it just caught my attention. I started noticing some very intermittent pixellation on CN and Boomerang. It was very minor, and only seemed to happen primarily on certain shows and at certain times of the day. This has been going on for a couple weeks. Then last week I noticed it on TBS as well. TBS is by far the worst - I don't watch that channel much so I have no idea how long it's been going on. I was starting to get very frustrated, thinking that it was my setup.

Early on we had serious pixellation with VOD and MR feeds on my DVR. Replacing the splitter, and rebooting the ONT took care of that. Then a couple months ago we had some serious pixellation on a number of Starz channels. They replaced the ONT, and it all went away. I thought my pixellation problems were starting up again a couple weeks ago when I noticed the breakup on Boomerang. Since then, I started looking at channels around Boomerang to see what else it may be affecting. I didn't see anything, so I figured it had to be an issue with that channel feed. Then I started seeing it on Cartoon Network. Again, no other adjacent channels were having any problems, and since CN and Boomerang are both by the same provider, I figured it was an issue on the feed from CN to FiOS. But then a week or so ago I saw some serious breakups on TBS.

This past weekend it got really bad, so I finally called yesterday (I was going to wait until after we got the IMG, hoping, maybe naively, that maybe it really would clear up those problems). The CSR tried a few things, to no avail, and finally opened a trouble ticket. It's still not assigned to anyone - I'll give them the 48 hours that the requested to address the problem (tomorrow morning around 10:00), and if it's still not getting anywhere, I'll call them back.]]> http://www.dslreports.com/forum/remark,19557081 Mon, 03 Dec 2007 19:40:02 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19556992 anon : I'm seeing it too in Malvern, PA. ESPN, CNN, TBS SD all have it.

It's like a few blocks in a row that glitch. HD is fine, other channels fine.]]> http://www.dslreports.com/forum/remark,19556992 Mon, 03 Dec 2007 19:25:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19541193 noping : Someone was scheduled to come out and conference with people at the VHO and the CO.

Y'know, I hear there's this great device that was invented years and years ago called a "telephone" - it supposedly allows people to communicate with others over great distances. It can be used to notify others of important information...like letting a customer know that nobody's going to show up. Again.

Another wasted afternoon. Nice. I'm not surprised in the least that this happened again.]]> http://www.dslreports.com/forum/remark,19541193 Fri, 30 Nov 2007 20:36:05 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19497344 noping : Stuck in limbo again...

said by VZ_Gustavo

:

I will check in with the local area manager again. I know when I spoke with him last, he did acknowledge the issue at your location, and he feels that the problem is on the network side; however, our network group seems to disagree and unfortunately, you are caught in the middle.

Affected channels are rapidly becoming "unwatchable" - it's now occurring every five minutes. I'm finding myself watching CNN and TNT over a Slingbox connected to FiOS TV + 20/20 service...located 180 miles north of here.
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19497344 Fri, 23 Nov 2007 19:27:47 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19475985 hopdevil : Everything's fine with ESPN and CNN here in Exton.

said by vztech0

:

If you live in the Wester Chester area tune to channel 60(ESPN). At the top quarter of your screen you will see a horizontal line "flicker" across the screen. It is more of a "line" than actual tiling. It should take no more than 3 minutes of viewing to experience the problem. Please reply if you see this "issue"

]]> http://www.dslreports.com/forum/remark,19475985 Mon, 19 Nov 2007 23:01:01 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19475917 knarf829 : What I don't get is why one or two people reporting it isn't enough to get it looked into besides ineffectual (but well meaning - mostly) first level techs for 5 months.

FWIW all clear here in Lower Bucks.]]> http://www.dslreports.com/forum/remark,19475917 Mon, 19 Nov 2007 22:47:36 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19475529 vztech0 : I agree it has nothing to do with "Noping's" house. We need more people to start reporting the problem. The average person just accepts the "bar" drop as "normal" ]]> http://www.dslreports.com/forum/remark,19475529 Mon, 19 Nov 2007 21:37:59 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19475312 KA3SGM :

said by vztech0

I see a horizontal 'bar' drop out about mid-screen every 3 to 5 minutes on ESPN.

This is nothing new, and nothing to do with your home, it's been acting up since May.

Some days better, some days worse, but it is an everyday occurrence on many more channels than just ESPN.

So many techs have been here and seen the problems, tried something else, and left with no explanation or solutions.

The only thing consistent is that the tap across the street gets dirt in it and needs to be replaced, 3 techs have told me a splicing crew will be scheduled to repair it in the upcomming week, but since July 3rd that has yet to happen.

The dirt on the optics causes a high pre-bit(BER) problem, and 1 tech even referred to the tap as something "ancient", that they don't even use anymore, and have not for several years.

Just one more thing on the list of stuff they need to tear down and rebuild when they get down to updating the Philly VHO and it's connected CO's.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19475312 Mon, 19 Nov 2007 20:55:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19474980 vztech0 : If you live in the Wester Chester area tune to channel 60(ESPN). At the top quarter of your screen you will see a horizontal line "flicker" across the screen. It is more of a "line" than actual tiling. It should take no more than 3 minutes of viewing to experience the problem. Please reply if you see this "issue" ]]> http://www.dslreports.com/forum/remark,19474980 Mon, 19 Nov 2007 19:51:01 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19474789 wdbrjr : I am in West Chester and I do not see the tiling you mention. On the other hand, I have been fortunate not to have the problems you are experiencing. I have to think that the problem is located somewhere outside your house from the CO to your neighborhood. I had an issue where I could not tune in two HD channels about a month ago but a run of new cable to that outlet solved the problem.]]> http://www.dslreports.com/forum/remark,19474789 Mon, 19 Nov 2007 19:22:18 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19473659 noping :

said by matcarl

:

Maybe they'll give you that old answer of "The new guide will clear it up" ;)

I chuckled when I read that :)
Edit: Stuff was changed out, still no major improvement.
--
DO NOT LOOK INTO LASER WITH REMAINING EYE]]> http://www.dslreports.com/forum/remark,19473659 Mon, 19 Nov 2007 16:03:58 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19473181 matcarl : Maybe they'll give you that old answer of "The new guide will clear it up" ;)]]> http://www.dslreports.com/forum/remark,19473181 Mon, 19 Nov 2007 14:53:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19473154 knarf829 :

said by noping

:

A technician showed up today, after a month of whining to Gustavo and the FSC.

/shocked

He's finding some post-bit errors at the wall jack as I write this.

More soon...

Could it be...RESOLVED soon?

Good luck.]]> http://www.dslreports.com/forum/remark,19473154 Mon, 19 Nov 2007 14:49:42 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19473088 noping : A technician showed up today, after a month of whining to Gustavo and the FSC.

/shocked

He's finding some post-bit errors at the wall jack as I write this.

More soon...
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19473088 Mon, 19 Nov 2007 14:39:44 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19452262 noping : Still broken. I'm now seeing stuff happen on ESPN Classic - I'm not sure if this is a new symptom or if it's been occurring all this time. I don't normally watch ESPN _____.

Guess I can't complain too much, billing took care of things..
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19452262 Thu, 15 Nov 2007 20:54:05 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19438812 noping :

said by FiosUser

:

Once I emailed that email address, I started getting personal calls from everyone in VZ asking how they could help. Even got one last night asking when I would like someone out and they gave me an exact appointment time (no waiting). This is all after I had 4 previous no-shows in a row. So, VZ might have some system problems, but if you get under the right person's radar, you can actually have an improved experience.

I doubt it.

I've spoken to numerous supervisors in the FSC, several local managers and filed several complaints with the "presidential appeals" department over the past few months.

I've gotten a total of one call from Verizon in the past month - the person said that he would follow up within days, he did not.

I don't think that firing off an email to some unknown user would do much good, seeing as how the local guys won't come out at all anymore for any reason (even with the FSC insisting upon it).

One thing they've actually done right: They cut off my HBO service as requested.]]> http://www.dslreports.com/forum/remark,19438812 Tue, 13 Nov 2007 19:59:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19435091 FiosUser : My pix elation came back so now we're going to try attenuation or a direct line from the ONT to my living room (no splitters).

Once I emailed that email address, I started getting personal calls from everyone in VZ asking how they could help. Even got one last night asking when I would like someone out and they gave me an exact appointment time (no waiting). This is all after I had 4 previous no-shows in a row. So, VZ might have some system problems, but if you get under the right person's radar, you can actually have an improved experience.

Hopefully a stronger attenuation or the direct line will work this weekend. ]]> http://www.dslreports.com/forum/remark,19435091 Tue, 13 Nov 2007 09:53:42 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19433363 noping : Still not fixed. It's actually gotten worse. Before, there would only be a small horizontal line of pixelation. Now, sometimes an entire region will be affected.

No expected resolution to the trouble ticket anytime soon.

I'm too busy this month to schedule someone from D* or Comcast to come out and hook up new service.

No word on what to do about the possible ETF - billing just doesn't know.
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19433363 Mon, 12 Nov 2007 23:26:47 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19413767 FiosUser :

said by FiosUser

:

Thanks to knarf829 and Hooper.

VZ actually tried the attenuating last night. However, I think it was only up to -8 (I'm not an expert here...just going by what I overheard them saying).

I'll recommend they try -10 to -20 to see if that works.

Thanks, guys!

VZ just left. When they came over the problem magically went away. For 5 hours last night after removing the splitter there was pixelation. Today there wasn't any.

Is this a case of when you take your car to the mechanic the noise stops?

So, they did nothing. If it comes back I'm supposed to call them (gave me their card).]]> http://www.dslreports.com/forum/remark,19413767 Fri, 09 Nov 2007 16:18:23 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19412943 FiosUser : Thanks to knarf829 and Hooper.

VZ actually tried the attenuating last night. However, I think it was only up to -8 (I'm not an expert here...just going by what I overheard them saying).

I'll recommend they try -10 to -20 to see if that works.

Thanks, guys!]]> http://www.dslreports.com/forum/remark,19412943 Fri, 09 Nov 2007 14:07:13 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19412324 Hooper : FiousUser - Most likely your tiling issues are caused by the exact opposite of what Tivo is stating. For whatever reason folks on Fios (with Tivos) have had great success fixing pixellation issues by attenuating their signal. The splitter that was there before was actually attenuating the signal. Removing it actually boosted your signal even more.

For what ever reason, folks with pixellation issues on Fios (with Tivos) have had to attentuate their signals from -10 to -20 db to get it to stop. Logically this doesn't make sense since it will lower signal strenght reported by the Tivo, but in practice it has been effective.]]> http://www.dslreports.com/forum/remark,19412324 Fri, 09 Nov 2007 12:18:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19412025 knarf829 :

said by FiosUser

:

So, I think this *could* be an answer. It makes sense that all other TVs with the VZ boxes work except for the cable carded Tivo. It makes sense that when the DVR was split with the Tivo that it worked (perhaps the boosted signal somehow "back-boosted" back through the splitter and into the Tivo?

The TiVo exhibits the behavior you're describing when the signal is too *hot*. Which makes more sense than the VZ box somehow sending signal back out the coax. This is why it worked when split, doesn't when not split.

If you attenuate the signal, the behavior will likely cease.]]> http://www.dslreports.com/forum/remark,19412025 Fri, 09 Nov 2007 12:16:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19411951 FiosUser : I am in CA and have pixelation problems on TNT and TBS(standard def channels 51 and 52). Funny story that started last night but no resolution--just a suggestion:

I recently got a Tivo S3. I previously had a VZ DVR.

Events:
1. Tivo arrived, VZ plugged in cable cards and put a splitter off the coax from the wall to go into the Tivo and the DVR (keeping the DVR until I finish watching all the recordings on it).
2. Things were going great. No pixelation or anthing. Awesome.
3. Last night, VZ finally came out to retrieve the DVR (I had finished watching all programs).
4. When they removed the DVR and the splitter, my Tivo started having pixelation problems on TNT and TBS.
5. Long time spent. Checked signal levels, other splitters, the ONT, other TVs, other inputs into the TV, HDMI, Component, etc. Everything was fine except for the signal going into the Tivo.
6. Went to diagnostics on the cable cards through the Tivo. The bad channels had signal strength that jumped in real time from 77 to 95 to 86, etc. Good channels were pegged at 100 constantly.
7. It was approaching 9pm so I told VZ to leave and come back the next day.
8. Called Tivo this morning with a report on what was happening. Tivo told me that the signal was not strong enough. Tivo said the other VZ boxes actually boost the signal and that the cable cards in the back of the Tivo don't. So, they need to add something to my signal to give it a boost. This is what I'm supposed to tell VZ when they come back today.

So, I think this *could* be an answer. It makes sense that all other TVs with the VZ boxes work except for the cable carded Tivo. It makes sense that when the DVR was split with the Tivo that it worked (perhaps the boosted signal somehow "back-boosted" back through the splitter and into the Tivo?

Anyway, just thought I would let you know this is happening in CA and again on TBS (and TNT for me).

Let me know if any of you have tried boosting the signal.]]> http://www.dslreports.com/forum/remark,19411951 Fri, 09 Nov 2007 11:09:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19401230 KA3SGM : noping, they do that all the time, they transfer you to a department that you explain your problem to, the spend 5-10 minutes messing with their computer,

then they realize, "Oh, your a fiber customer, sorry, I can't help you here, let me transfer you to the fiber solutions center".

Then the FSC rep says sorry, we don't handle billing here, and they send you back to the first group that couldn't help you.

The process repeats again and again.... :uhh:

Each department operates like a separate company,
and until Verizon pulls their head out of their ass and starts working as 1 company, this will never end.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19401230 Wed, 07 Nov 2007 16:45:14 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19401171 noping :

said by KA3SGM

:

Noping, I seem to see the pixelation more on the channels targeted towards children, CN and Boomerang as a good example.

Late night programming on CN is definitely not geared towards children, though...what bothers me the most is the tiling on CNN and TBS.

Some things are being set into motion, guess I'll see how things go (likely, nothing at all, just like October).

How many Verizon representatives does it take to issue a service credit for a service that isn't working properly?

Four. One to tell the customer that he's been accidentally transfered to billing for copper POTS/DSL, one to tell the customer that "billing does not issue service credit" and to transfer the customer to technical support, one to tell the customer that "technical support does not issue service credit" and to transfer the customer back to billing, and one supervisor in the Encore department.
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19401171 Wed, 07 Nov 2007 16:36:14 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19397487 KA3SGM :

said by noping

said by Hooper

:

I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else.

Noping, I seem to see the pixelation more on the channels targeted towards children, CN and Boomerang as a good example.

I actually don't notice the problems as much as my 3 kids do, they flip out and go screaming to me that Verizon is having problems again.

I see it, but don't call and complain so much anymore, as you call and open a trouble ticket,
only to call back and check the ticket status 2 or 3 days later, only to find the ticket was investigated, found to be a non-issue, and already closed.

I really think Verizon knows fully what is going on, but cannot contemplate a way to fix it, or they know how to fix it, but the fix is not in the budget this year.

I really hope since we are already into November, that the new budget starting in January has allocated funds for the necessary repairs.

I am not holding my breath though...
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19397487 Wed, 07 Nov 2007 00:17:33 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19394013 noping :

said by Hooper

:

I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else.

It also has to do with something that JeepMatt touched on earlier in the thread: They just don't give a rat's ass about the customer. My trouble ticket's been open since the first week of October and it's still unresolved.

It's a shame that Verizon's billing department doesn't have the ability to check the tickets issued in the technical department - I'm going to have to explain this entire debacle from the beginning when I call in tomorrow. It would be so much easier if I could simply read off a ticket number and let the representative see for him or herself what's going on.

It's been nearly a week since Gustavo's last update. My best guess is that the idea of setting up a "bridge" between a technician at the home, a technician at the VSO and a technician at the VHO is dead in the water.
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19394013 Tue, 06 Nov 2007 14:30:26 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19390285 Hooper : Still seeing minor issues out this way. I just don't have time to deal with Verizon.

I have two funny side notes as to why things will never get resolved. It has more to do with the average Joe than anything else.

1. A buddy of mine's VZ DVR stopped working. He waited over 3 weeks before calling the problem in.

2. My neighbor was having major internet issues and couldn't figure out why there was no guide data. Turns out she unplugged the router one day and forgot to plug it back in. Regarding the internet issues, she was connecting wirelessly to another's neighbor's connection and didn't even realize it. I was talking to her the other day and she mentioned that she finally got fed up and called Mac for support. They were able to figure out the problem because the tech knew the SSID was on the base of the modem. Miraculously her guide data started working again.

You average consumer/user just doesn't care. The VZ folks mistake their indifference with complacency.... if nobody else is complaining then it ain't broke. Unfortunately, the folks on BBR are in the minority of their technical user base.]]> http://www.dslreports.com/forum/remark,19390285 Mon, 05 Nov 2007 22:11:37 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19390052 snooping : Yes lets keep the comcast comments in the comcast forum.]]> http://www.dslreports.com/forum/remark,19390052 Mon, 05 Nov 2007 21:37:26 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382795 KA3SGM : Seriously, let's keep this thread on-topic.

There is a legitimate issue with Fios TV in the Philly area

No more Comcast comments that might get someone branded as a Troll.

This is frustrating enough already.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19382795 Sun, 04 Nov 2007 18:36:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382617 KA3SGM :

said by JeepMatt

:

I just celebrated 1 month of zero pixellation w/ Comcast guys.

Talk with your wallets - not your mouths.

OK JeepMatt, welcome to my backyard, Comcast is somewhere 350+ Feet in that direction.

My wallet don't hold enough cash to cover what Comcast wants to re-engineer their plant closer to my house.

They can't even find their own tap, let alone move it close enough for decent service.

One might stumble upon a Cablevision or Time Warner tap out there, before they would ever find a Comcast one.

When I had Comcast, I used to go days with no picture at all.

They are not an option.

Pixelation is less annoying than a blank screen.

I can appreciate some light humor, but this is still a PITA for alot of people that don't have the option that you do.

You went through all this crap, you know what it's like.

knarf sees your comment and cries Troll, and I don't blame him, please put the kidding aside.

Thank You...
--
"Lithium is no longer available on credit"

SaveThe Rain Forests!! Cut Down My Yard Instead !!

]]> http://www.dslreports.com/forum/remark,19382617 Sun, 04 Nov 2007 17:57:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382556 knarf829 :

said by JeepMatt

:

Wow.

WTF Knarf? You letting JPL and the others get to you? Remember - i'm the 1 who busted my ass for 9 months trying to get you all your service fixed.

Ya know what?? Enjoy your tiling picture. :p

A little gentle ribbing, Jeep. More than anything I'm just surprised that someone who I'd seen as one of the elite here has been reduced to pushing Comcast in response to any problem reported in any thread. You on commission now? ;)

My picture hasn't tiled since August.

Enjoy the ads that cut off the bottom two rows in the Comcast DVR program guide :p]]> http://www.dslreports.com/forum/remark,19382556 Sun, 04 Nov 2007 17:45:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382489 noping : Yeah, but your problems were (or still are) much worse, you were having problems with POTS at times. My problems with the TV service are minor compared to that.

said by KA3SGM

:

Are you still dealing with Andy at the local WC garage?

I'm not dealing with anyone from the local WC garages at the moment. The only person I've talked to who works at The Phone Company is Gustavo through »/forum/vzdirect.

I have the telephone numbers of the managers you listed floating around somewhere, thanks for the offer though.

said by KA3SGM

:

these local guys can start raising the roof, mad as hell, because they keep sending their techs out on "social calls", for problems that can't always be fixed locally.

Mentioned this before, but when Gustavo tried to schedule a visit from a technician a few weeks ago - "dispatch" refused and I wasted half a day waiting for someone to show up.

The fiber is buried. I remember that they checked the underground vault a few months when they replaced everything up to the house - nothing significant. My gut feeling is that there's not an issue with the tap/underground vault - if there was, wouldn't I be experiencing more severe problems with the service like you have?
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19382489 Sun, 04 Nov 2007 17:31:53 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382435 JeepMatt : Wow.

WTF Knarf? You letting JPL and the others get to you? Remember - i'm the 1 who busted my ass for 9 months trying to get you all your service fixed.

Ya know what?? Enjoy your tiling picture. :p
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19382435 Sun, 04 Nov 2007 17:19:26 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382262 knarf829 :

said by KA3SGM

:

Thanks to the mods for telling the trolls to STFU !!

said by JeepMatt

:

I just celebrated 1 month of zero pixellation w/ Comcast guys.

Talk with your wallets - not your mouths.

Not all of them.]]> http://www.dslreports.com/forum/remark,19382262 Sun, 04 Nov 2007 16:35:36 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19382062 JeepMatt : I just celebrated 1 month of zero pixellation w/ Comcast guys.

Talk with your wallets - not your mouths.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19382062 Sun, 04 Nov 2007 15:45:34 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19381931 KA3SGM : Noping, still here, still suffering along with you.

Everyday I see this mess, and something reminds me that this is the phone company,
and they really need to re-think their TV strategy, or re-consider if they should even be in the TV business at all.

Thanks to the mods for telling the trolls to STFU !!

Are you still dealing with Andy at the local WC garage?? I know Justin is on a special assignment out of state, and there is another manager over there named Jim,
maybe you have talked to him about it, I can IM you the contact info.

Gustavo is parked out in California, so he is really far away from the problem,
these local guys can start raising the roof, mad as hell, because they keep sending their techs out on "social calls", for problems that can't always be fixed locally.

Is your fiber drop overhead or underground??

I ask this because my setup is buried, and they just figured out that the underground vault that the tap is in fills up with water when it rains, and the water leaks into the tap.

Supposedly they are going to send a splicing crew out later this week to replace it with a newer version that is more water resistant than the current one is.

This is the same issue that was causing problems back in mid May, and it took them until July 3rd to fix it, err, uh, I mean put a band-aid on it until now.

Although the tech last week did clean the tap out again(the ports were full of mud), so maybe the next time it fills with water(or is frozen in a block of ice, under 2 feet of snow),
they will actually get the splicing crew out to fix it.

They keep trying to correct power failure problems, when the ONT is on, and the orange and red LED's blinking are it's way of screaming, "NO LIGHT !!, NO LIGHT !!"
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19381931 Sun, 04 Nov 2007 15:12:50 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19379222 noping : Surprise, surprise, more tiling. It seems to be worse during the evening. Hoping that Gustavo gets back to me on scheduling an appointment soon - I'm only off on Mondays and I'm guessing that he'll reply sometime mid-week.

So, November 12th will probably be the earliest things will be looked at. Another week of crappy TV, here I come!

And to the fruitcake who decided to troll this thread: Bite me. I'm going to keep "whining" about service that doesn't work until they either fix it or waive the ETF - and I'd like to see what you're going to do about it. Thanks to the mod who took care of that particular post.
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19379222 Sat, 03 Nov 2007 23:32:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19374676 noping : So they're finally getting around to scheduling someone to come out. They're trying to schedule something:

[...] working on setting up a bridge between a field tech at your premises, a tech at the VSO, and a tech at the VHO to do some real-time testing to determine in real-time where the issues are occurring.

Gee, that's real helpful, guys. It's only taken, what, a month for any progress to be made?
--
"Way I remember it, albatross was a ship's good luck, 'til some idiot killed it."]]> http://www.dslreports.com/forum/remark,19374676 Sat, 03 Nov 2007 01:19:37 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19352873 JeepMatt : Noping-
Check my IM. ]]> http://www.dslreports.com/forum/remark,19352873 Tue, 30 Oct 2007 18:56:03 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19352824 noping : Three business days have gone by, still no updates.

Tiling effect continues.]]> http://www.dslreports.com/forum/remark,19352824 Tue, 30 Oct 2007 18:46:59 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19318284 noping : ffs...

I called the FSC in an attempt to get a status update (the person who called on Sunday said he would call back within a few days - well, it's "a few" now).

Tried to explain to the FSC representative that scheduling an appointment == USELESS SINCE THEY WILL NOT COME OUT HERE ANYMORE, he didn't listen. Technician hung up, decided to schedule an appointment, called my home number instead of my cell and left a message saying that he scheduled someone for tomorrow. Tomorrow, when I'm not at home. I didn't ask for an appointment - he didn't even bother to ask me when I would be available.

Called in again, canceled the unwanted/useless technician visit. If the FSC rep who handled my second call is reading this - thanks, and apologies for the tone :huh:

I'll watch a bit of ESPNU tonight and see if I see anything like what I'm seeing on TBS/TNT/CNN/etc.

Moral of the story: Don't call the FSC looking for answers, VZDirect is the ~~only~~ better option.]]> http://www.dslreports.com/forum/remark,19318284 Wed, 24 Oct 2007 17:01:00 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19314710 KA3SGM :

said by noping

:

Oregon Ave. is huge, it could be anywhere...

I'm still waiting for some sort of faux, half-hearted apology and explanation for the foul-up yesterday. Gustavo doesn't seem to be in today.

And the tiling continues, continues, continues. Testing the wall sockets with a multimeter shows a stable reading of ~120V, same as yesterday, and the day before that, and the day before that, and the...you get the idea.

Oh, for those that don't know - I was told (unconfirmed, though it would explain yesterday) that my house and/or account has been "flagged" -- "dispatch" isn't supposed to be wasting any more man-hours out here because they've been out here so many times and haven't resolved the problem :uhh:

Noping, Just cruise up and down Oregon Ave, until you notice a big VERIZON sign on a building, then knock on the door and ask everyone inside with an IQ of 10 or greater to raise their right hands.

They will likely not know what an IQ is, nor what right hands are either.

You will have then correctly identified the location of the Verizon Philly VHO. :p

Please place an appropriate pin on the local Philly FIOS Incompetency map.

Thanks !!
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19314710 Tue, 23 Oct 2007 23:51:35 EDT Re: i love sick days http://www.dslreports.com/forum/remark,19314622 Hooper : Still seeing tiling on ESPNU. Minor but there notheless. Gonna open a ticket.

Anyone else watch that channel?]]> http://www.dslreports.com/forum/remark,19314622 Tue, 23 Oct 2007 23:29:24 EDT i love sick days http://www.dslreports.com/forum/remark,19302946 noping : someone from verizon called me yesterday, said that they are "trying to getting the problem "resolved" since the ticket's been open since the first week of october - they were definitely running into problems getting the local guys out here

reason (emphasis mine):

said by VZ_Gustavo

:

Thanks again for your patience. The problem with sending another technician out is that they will go out, but will be unable to resolve the problem yet again, as there is not an issue at the premises (according the the techs). What this means is that we'll need to find resolution elsewhere.

i think this is the first time they've looked into the possibility that the problem isn't here at the premises

haha oh WOW, i think i'm in shock
--
"The Enrichment Center reminds you that the Weighted Companion Cube cannot speak. In the event that the Weighted Companion Cube does speak, the Enrichment Center urges you to disregard its advice."]]> http://www.dslreports.com/forum/remark,19302946 Mon, 22 Oct 2007 10:34:17 EDT "Problem? What problem?" http://www.dslreports.com/forum/remark,19284640 noping : For the amusement of those who bother to read this thread:

said by VZ_Gustavo

:
They referred the ticket back to our video network group. I'm sorry that you were not contacted, that is something that we at the FSC should have handled so that we do not waste your time. In the meantime, I'm trying another avenue to see if there's any way to get this resolved once and for all. I'm awaiting a response from out engineers and will update you once I have more information.

--
THE CAKE IS A LIE]]> http://www.dslreports.com/forum/remark,19284640 Thu, 18 Oct 2007 23:11:27 EDT /facepalm http://www.dslreports.com/forum/remark,19275419 noping : This is what they have to say about Monday's botched appointment:

said by VZ_Gustavo

:

name,

I am truly sorry about this. It looks like one of our agents pulled it out of dispatch and I'm trying to get a hold of him to find out what happened. I'm reluctant to set up another appointment until I discuss it with him so that we don't end up with the same problem. Again, I am truly sorry and will follow up with you once I have more information about the reason the dispatch was cancelled and why you were not notified.

Sincerely,

Hooper, did you open a trouble ticket?
--
DANGER -- DO NOT LOOK INTO LASER WITH REMAINING EYE

image highly relevant

]]> http://www.dslreports.com/forum/remark,19275419 Wed, 17 Oct 2007 16:25:27 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19270853 Hooper : I saw tiling again on ESPNU today. This is time it had nothing to do with the Tivo... of that I am sure.]]> http://www.dslreports.com/forum/remark,19270853 Tue, 16 Oct 2007 22:50:33 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19268983 noping : Oregon Ave. is huge, it could be anywhere...

I'm still waiting for some sort of faux, half-hearted apology and explanation for the foul-up yesterday. Gustavo doesn't seem to be in today.

And the tiling continues, continues, continues. Testing the wall sockets with a multimeter shows a stable reading of ~120V, same as yesterday, and the day before that, and the day before that, and the...you get the idea.

Oh, for those that don't know - I was told (unconfirmed, though it would explain yesterday) that my house and/or account has been "flagged" -- "dispatch" isn't supposed to be wasting any more man-hours out here because they've been out here so many times and haven't resolved the problem :uhh:
--
DANGER -- DO NOT LOOK INTO LASER WITH REMAINING EYE]]> http://www.dslreports.com/forum/remark,19268983 Tue, 16 Oct 2007 18:05:32 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19265180 JeepMatt : It's on Oregon Ave. somewhere - not sure of exact location.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19265180 Tue, 16 Oct 2007 05:24:23 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19264418 knarf829 :

said by Hooper

:

Anyone actually know where the Philly VHO is physically located? I have this sneaking suspicion it is right here in Wayne on Lancaster Avenue. Just a hunch....

You see a bunch of people milling around a parking lot scratching their heads and looking confused?]]> http://www.dslreports.com/forum/remark,19264418 Tue, 16 Oct 2007 00:17:36 EDT Re: SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19264218 Hooper : KA -
I love the conspiracy theory. However, access to the CSN issue has been confirmed to be a result of them not having to access the feed from a dish.

Anyone actually know where the Philly VHO is physically located? I have this sneaking suspicion it is right here in Wayne on Lancaster Avenue. Just a hunch....]]> http://www.dslreports.com/forum/remark,19264218 Mon, 15 Oct 2007 23:48:44 EDT SICK n F'ing Tired of Philly Tiling on CN, TBS, CSPAN, ect http://www.dslreports.com/forum/remark,19262582 KA3SGM :

said by noping

:

Had a technician schedule to come out today.

Nobody showed up.

Tiling effect continues on USA, TBS, TNT, CNN, CN (the last four on the same frequency).

Might I mention a possibility, a hunch??

Even if I am completely off the mark, and this seems hilarious, I can see the STFU IM's rolling in now.

Just a bit of fic/Non-Fic/sic, take it for what you want to.

There was friction from the start between Comcast and Verizon over the whole Philadelphia area.

Verizon backed down and said they were not interested in the actual ' Philadelphia City ' thing for a video franchise, just the surrounding areas of Southeastern PA,
Northern Delaware, and South Jersey, and Comcast seemed grateful in that notion, and let Verizon carry CSN Philly as their own olive branch.

To keep Comcast assured that Verizon was not moving in for a surprise attack, Verizon in turn built a far sub-standard VHO serving the Philly area.

One that might get the Philly suburbs running, but capacity restrained, with no possibility of being able to support any large amount of rapid customer growth,
and completely incapable of supporting a roll out of the City of Philadelphia itself.

That theory would definitely offer an explanation of many of the problems we are experiencing here, that other markets are not, the reasons Philly is always last to get upgrades.

Face it folks, Philly got stuck with a lame ass VHO, and I don't think it is a mere coincidence.

I would hope they are secretly building Philly VHO 2.0, with plans to torch VHO 1.0 sometime soon,
and cut over to the new 'World Class' VHO currently under construction, that they should have built here in the first place.

Sure Comcast would be highly pissed to find out Philadelphia has been working on a back room TV franchise deal with Verizon,
the same way Mayor Michael Bloomberg did in New York City. :o

...and we would be cheering on the Camden Flyers and Sixers, and only be able to get to listen to the Phillies home games on AM radio. :(

If Verizon can do it right the second time around, Comcast could actually loose enough market share to be forced to sell off their sports team holdings.
.... to Verizon, perhaps??

Then who knows what might happen... :uhh:

A little role reversal, Verizon learns how to run a high end Cable TV business, and Comcast learns to run a real phone business.

The money is in TV/Broadband..

Just let Comcast siphon off as much crappy VoIP phone business it takes to overload their existing Cable TV plant, something maybe DOCISS 14.6 might help them out with, maybe not...

In 10 years who will be running the "Can you hear me now?" commercials. :huh:

--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19262582 Mon, 15 Oct 2007 19:36:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19262175 JeepMatt : Ping-
Give up. They don't care.]]> http://www.dslreports.com/forum/remark,19262175 Mon, 15 Oct 2007 18:21:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19262136 noping : Had a technician schedule to come out today.

Nobody showed up.

Tiling effect continues on USA, TBS, TNT, CNN, CN (the last four on the same frequency).]]> http://www.dslreports.com/forum/remark,19262136 Mon, 15 Oct 2007 18:15:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19226037 knarf829 : Why am I not seeing any of this? I saw TBS problems last week, but then when Comcast Sportsnet was playing Phillies highlights from TBS it was evident on the highlights (meaning a provider problem).

Can we get a count of the folks that are actually seeing this instance of Philly problems?]]> http://www.dslreports.com/forum/remark,19226037 Tue, 09 Oct 2007 18:54:20 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19225707 noping :

said by GeekGirl1

:

They save cost by going cheap on the VHO. The pain is shared by everyone, but not all at the same time. Unless they all watch the same channel.

But other markets (NY, northern NJ, VA, MA, MD, CA, FL, IN, TX) never seem to run into these sort of problems as frequently as we do...they must have better VHOs, then?

Now also seeing it on TNT SD.
--
When no one was looking, Lex Luthor took forty cakes. He took 40 cakes. That's as many as four tens. And that's terrible.]]> http://www.dslreports.com/forum/remark,19225707 Tue, 09 Oct 2007 17:58:52 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19221067 KA3SGM :

said by noping

:

KA3SGM, bgeoghan)

Gustavo seems to have disappeared, Joseph is filling in.

Noping, any contact that I have had with Verizon usually requires a tech visit to confirm. They don't believe a network problem ever exists.

I am about done with Fios TV, so I dont bother to call them anymore.

I can't do Comcast, and DISH is a mess.

DirectTV is a good possibility, although they would be required to mount the dish in my front yard.

That won't happen.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19221067 Mon, 08 Oct 2007 23:35:54 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220693 GeekGirl1 : Here's another perspective:

Cable has a top-notch quality head-end (where they put all the channels together for transmission to your home). They save cost by going cheap on the distribution to the home, which results in a degraded signal. The pain is experienced by the customers who are in the marginal signal level areas.

Fiber-optic has a very fine distribution system, where the signal quality is pristine from the head-end (VHO) all the way to the customer's TV. They save cost by going cheap on the VHO. The pain is shared by everyone, but not all at the same time. Unless they all watch the same channel.

System engineering says the total pain is the same. Take your pick.]]> http://www.dslreports.com/forum/remark,19220693 Mon, 08 Oct 2007 22:38:35 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220670 noping : I'm seeing several replies confirming that there are problems in this area but very few threads about it in VZDirect...

Other than the problem that I saw on USA Network the other night, I can't say that I've seen much tiling or audio problems on channels other than these two.
--
When no one was looking, Lex Luthor took forty cakes. He took 40 cakes. That's as many as four tens. And that's terrible.]]> http://www.dslreports.com/forum/remark,19220670 Mon, 08 Oct 2007 22:35:50 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220582 AVITWeb : its like that on more than one station I can tell you...been experiencing this on and off for a bout a week now....(Ive only have FiOS for 2)...audio/picture drop outs, pixelation...its quite annoying considering i never had this kind of problem with a dish.]]> http://www.dslreports.com/forum/remark,19220582 Mon, 08 Oct 2007 22:22:03 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220498 GeekGirl1 : TBS was the worst I have ever seen tonight. Especially around the 4th inning. Picture just went to total crap for a few seconds. Vamp9190 has a thread started that describes it more accurately. Suggest we all point to it. »Aaaaaaaaaaahhhhhhh]]> http://www.dslreports.com/forum/remark,19220498 Mon, 08 Oct 2007 22:10:50 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220419 bgeoghan : I started one on 10/4....

Just had the FIOS TV install done on 10/2. The SD picture quality has improved greatly since the install. The initial SD quality was not very good at all.

Collegeville was just brought up on 9/28. ]]> http://www.dslreports.com/forum/remark,19220419 Mon, 08 Oct 2007 21:58:13 EDT Re: FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220352 noping : KA3SGM, bgeoghan, is there any chance that the two of you can start threads in the Direct forum about this? It's been days now and it's still not fixed; maybe if more people make a fuss over this they'll finally take a serious look into the problem?

They're doing the same thing, watching the feed for a few minutes then flipping to something else. What we need is someone in the "video team" to sit and watch via the Slingboxes that they use for a decent amount of time. Getting paid to watch tee vee? What technician wouldn't want that? (well, maybe not, given how it's TBS and CN)

Gustavo seems to have disappeared, Joseph is filling in.]]> http://www.dslreports.com/forum/remark,19220352 Mon, 08 Oct 2007 21:47:49 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19220310 bgeoghan : I had the same issue watching the Phillies the other night. Just checked TBS and the picture looks incredibly good.

I'm off the Collegeville, PA wiring center.]]> http://www.dslreports.com/forum/remark,19220310 Mon, 08 Oct 2007 21:42:13 EDT FiOS Philly VHO completely SUCKS!!! No End In Sight.... http://www.dslreports.com/forum/remark,19220272 KA3SGM :

said by noping

:

Tiling effect continues. Same as always, it's a horizontal line of blocks.

Seen on: Yankees/Indians game on TBS (now), "Courage the Cowardly Dog" (around 7-8PM, child DVR'd example), DVR'd content from last night

Noping, the tiling is still occasional, but 3 to 5 second freezes seem to have become the norm now.

I can't count the times I asked my wife if she had hit pause by mistake, as on a DVR playback.

Nope, the picture completely freezes in place with no audio either.

The Philly VHO setup ain't worth $hit, and I really think that Verizon sees the problem, but has no clue as to how to correct it.

With all the criticisms from Fios TV customers out of the area, it's almost like we need a FiOS TV Philadelphia forum to proper address the localized problems.

I am sure FiOS TV might be the best thing going elsewhere, but if you are in Southeastern, PA, Southern New Jersey, or Northern Delaware, and are served from the Philly VHO, FIOS has had CHRONIC problems for months now.

No solution is in sight either... :(

We really need a Verizon FiOS TV forum, just for the Philadelphia area.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19220272 Mon, 08 Oct 2007 21:38:08 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19220099 noping : Tiling effect continues. Same as always, it's a horizontal line of blocks.

Seen on: Yankees/Indians game on TBS (now), "Courage the Cowardly Dog" (around 7-8PM, child DVR'd example), DVR'd content from last night
--
When no one was looking, Lex Luthor took forty cakes. He took 40 cakes. That's as many as four tens. And that's terrible.]]> http://www.dslreports.com/forum/remark,19220099 Mon, 08 Oct 2007 21:14:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19215056 Hooper : KA-
I understand the Tivo may be more sensitive. I guess my frustration lies in the fact that my video signal is generated from the ONT a mere 30 ft away from the Tivo over brand new cable and connectors. I mean what causes the Tivo's signal strength on a certain frequency to jump all around, while the dB strength stays the exact same?

I just don't understand why Verizon has such trouble with their video infrastructure. ]]> http://www.dslreports.com/forum/remark,19215056 Sun, 07 Oct 2007 23:42:41 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19214563 KA3SGM :

said by JeepMatt

:

Hoop-
The Tivo is less tolerable of a sub-par signal..hence, what you witnessed.

I believe that statement.

The TiVO is more of a precision device, and is far less tolerant of signal quality degradation than the cookie cutter Motorola boxes that Verizon uses.

Motorola makes boxes that will work over a very wide level of signal quality, TiVO on the other hand, implies a level of perfection with their DVR's, and has little tolerance with the received signal being out of whack.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19214563 Sun, 07 Oct 2007 21:47:41 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19213085 JeepMatt : Hoop-
The Tivo is less tolerable of a sub-par signal..hence, what you witnessed.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19213085 Sun, 07 Oct 2007 16:50:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19213051 Hooper : I was kind of suprised I didn't hear more folks complaining about the tiling this weekend. On my tivo it was unwatchable on channels 60-64. All ESPN content. The Moto box was better at handling the issues, but far from perfect broadcasts. I even some some of the issues on SHOHD as well. Nothing major, but defintiely not perfect.

I was really disappointed in the Tivo's handling of the issues. Major and prolonged pixellation vs. the Moto's minor annoyances of infrequent tiling.]]> http://www.dslreports.com/forum/remark,19213051 Sun, 07 Oct 2007 16:41:59 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19212282 noping : Still seeing tiling on CN and TBS. Problem on USA Network from the other night seems to have disappeared.

Gustavo reported that the "video network team" didn't see anything. If they watched for longer periods of time (instead of "several minutes" then flipping to the other channel), I'd bet that they would see it. Again, it's not the "constant tiling" that those of us in the Philadelphia area have seen...it's entirely random and fairly infrequent, seems to be limited only to these two channels?

Anyone else still seeing this happen? There's another person complaining about this in the Direct forum (also from PA) but I don't know what to make of that.

I should start recording examples of the tiling effect to the DVR and find/hook up a Slingbox to it and see if they want to see for themselves. Apparently, that's what they're using to monitor remotely...
--
# /sbin/reboot]]> http://www.dslreports.com/forum/remark,19212282 Sun, 07 Oct 2007 13:59:58 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19198315 GeekGirl1 : The Phillies game had a severe amount of compression. Stuttering and audio dropouts. It looked like I was watching it from an internet feed. Aside from the game results, the amount of compression seemed to change with the camera shot angle. Are they packet shaping? Maybe I'm seeing changes over time. In any case, PQ stunk.

The TBS studio commentators, Cal Ripken and The Big Hurt, had excellent discussions on pitching sequences.

HDNet Hockey is back! It almost makes me forget about this TBS fiasco. Almost. I've got till January.]]> http://www.dslreports.com/forum/remark,19198315 Thu, 04 Oct 2007 20:36:06 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19197775 knarf829 : As far as TBS, it may be a provider problem. I'm watching Post Game Live on Comcast Sportsnet, and stutters and tiles are evident in some of the clips they're playing from today's game. I doubt Comcast is getting TBS via Verizon FiOS.]]> http://www.dslreports.com/forum/remark,19197775 Thu, 04 Oct 2007 18:50:03 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19197625 noping : Problem seems to have spread to USA Network. Came home and turned on the television and immediately saw image distortion - the video and sound stuttered for a second and then returned to normal.

Might be related?
--
# /sbin/reboot]]> http://www.dslreports.com/forum/remark,19197625 Thu, 04 Oct 2007 18:21:03 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19193431 Hooper : Matt,
When I first switched to Fios TV, most folks didn't believe my comment that the Comcast picture quality was on par with Fios (at least in my area). The only channels, if at all, which I thought looked better on Fios were NBC and CSN. I also happen to live on a decent part of the Comcast network.

Almost all of my viewing is confined to the major networks in HD. For the most part I haven't experienced any issues that I would waste my time calling in about.

My bottom line is price. I got a better deal with Verizon. My last Comcast TV bill alone was $130 and that was after I got rid of an HD box and some movie channels.

It seems the only way to get a decent price on tv service these days is to bundle. Verizon clearly has a better internet service than Comcast, and since I work from home that is the most important factor to me.]]> http://www.dslreports.com/forum/remark,19193431 Wed, 03 Oct 2007 23:57:24 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192487 KA3SGM :

said by noping

:

Signs of tiling noticed on TBS around 8-9PM during Family Guy. Also signs of tiling noticed on Cartoon Network just now during Futurama.

Anyone else in the Philadelphia area notice anything strange on these or any other channels this evening?

Noping, I just got back from a 15th Anniversary dinner out with the Mrs. this evening, and my kids actually DVR'd some of the problems they were seeing on CN this evening,
and I since then have seen Boomerang doing the same 'minor' tiling effect.

Same $#it, different day. I don't even bother to call about it anymore, they just reset the boxes and ONT each time,
then tell me a tech needs to stop by to check the signal levels again. :uhh:

Once again, Thanks for choosing Verizon....
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/remark,19192487 Wed, 03 Oct 2007 20:44:56 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192215 GeekGirl1 : Things are hopping tonight! I took my original post over to AVS forum, then you answered here. That was what my levels were on Comcast last year before they did their last major channel upgrade. Then the system got overloaded and the problems reached a breaking point. Will have to wait until my service agreement is up.

Back to baseball... (wait a sec, hockey is on VS now :)).]]> http://www.dslreports.com/forum/remark,19192215 Wed, 03 Oct 2007 19:57:39 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192143 JeepMatt : Geek-
Ironically, even at the end of a line - all my levels are great. SNR's in 35-36 range - no errors.

I was surprised. Tech had to attenuate the signal down, just like FIOS> :p
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19192143 Wed, 03 Oct 2007 19:45:39 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192128 spooky2 : I believe the tiling in the philly area has been linked to a digital harmonic interference pattern that is triggered every time an Eagles fan verbally compliments Donovan McNabb. That probably explains why it's not seen too much :D]]> http://www.dslreports.com/forum/remark,19192128 Wed, 03 Oct 2007 19:43:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192125 GeekGirl1 : To add insult to injury, my buddy in Wilmington was scheduled to get FiOS installed today. Waiting for a report. He's a really big Flyers fan.]]> http://www.dslreports.com/forum/remark,19192125 Wed, 03 Oct 2007 19:42:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192109 noping :

said by JeepMatt

:

It's almost insulting.

You see, this ~~phone system~~ advanced fiber-optic network consists of a multibillion-dollar matrix of space age technology that is so sophisticated, even we can't handle it. But that's your problem, isn't it? Next time you complain about your ~~phone~~ television service, why don't you try using two Dixie cups with a string?

We don't care. We don't have to. We're the Phone, Broadband and Entertainment Company.

--Lily Tomlin, SNL (1976)

There are two main problems that I have with switching back to Comcast. The main concern is the the early termination fee (if the billing department actually figures out how to sign me up for the triple play bundle discount). The other concern is that Comcast was not a great option when I had it up until March - it's "acceptable" in my neighborhood but not as great as FiOS TV was when I signed up.

Thread started in »/forum/vzdirect, I'm not expecting that very much will be done.
--
# /sbin/reboot]]> http://www.dslreports.com/forum/remark,19192109 Wed, 03 Oct 2007 19:40:05 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192031 knarf829 :

said by GeekGirl1

:

So what are my chances of watching the Flyers games that are on CN8 this year? There's something to be said about being part owner, building sponsor, and broadcaster. Hook, line, and sinker.

How quick can you get to Jeep's place. Haven't you heard? He's got Comcast.]]> http://www.dslreports.com/forum/remark,19192031 Wed, 03 Oct 2007 19:28:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19192002 GeekGirl1 : So what are my chances of watching the Flyers games that are on CN8 this year? There's something to be said about being part owner, building sponsor, and broadcaster. Hook, line, and sinker.]]> http://www.dslreports.com/forum/remark,19192002 Wed, 03 Oct 2007 19:24:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191957 knarf829 :

said by JeepMatt

:

In all seriousness guys - this is beyong rediculous. Every 3-4 weeks or so we have to report this stuff in our area??
I can't believe more of you aren't fed up.

The thing is, all my "fed up" got used up on Comcast, when it wouldn't be an occasional blip on the screen but Days long outages that they refused to address until you faxed the corporate headquarters.]]> http://www.dslreports.com/forum/remark,19191957 Wed, 03 Oct 2007 19:15:52 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191946 knarf829 :

said by noping

:

Philadelphia sports teams, meh. I can't say that I see the point in getting worked up each year only to see the teams fall flat on their faces.

Because NEXT YEAR it's going to be different.]]> http://www.dslreports.com/forum/remark,19191946 Wed, 03 Oct 2007 19:14:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191938 JeepMatt : Good luck with the Direct thread.

Watching HD here now on FIOS - no tiling.

In all seriousness guys - this is beyong rediculous. Every 3-4 weeks or so we have to report this stuff in our area??
I can't believe more of you aren't fed up.

Why can't they figure this out?? It's almost insulting. After watching Comcast SD and FIOS SD side by side now on HDMI - Comcast has the edge (and yes i'm serious) - but hell, this may have to do with the crap quality VZ is sending us Delaware customers.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19191938 Wed, 03 Oct 2007 19:13:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191931 knarf829 :

said by GeekGirl1

:

Tiling here in Yardley. It stayed within the SD video area, so it's possible that it could be in the upstream processing chain, not local to Philly.

You know, I was thinking that same thing because (with one exception) it didn't drop sound when the picture broke up like I've seen when it's been a local problem.]]> http://www.dslreports.com/forum/remark,19191931 Wed, 03 Oct 2007 19:12:24 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191825 noping : Thanks for the confirmation knarf and Hooper. The tiling that I saw was very brief, definitely not as bad as we've seen it in the past.

said by JeepMatt

:

It's probably time for another Direct forum thread.

I'm already bracing for the BS responses from the local managers, "it's not Verizon's problem, it's a problem with your electrical wiring and/or PECO that's causing the tiling. We're not sending someone else out, bye."

said by CeeZee

:

Just watched the Phillies game on TBS (sigh) and no tiling here.

Philadelphia sports teams, meh. I can't say that I see the point in getting worked up each year only to see the teams fall flat on their faces. Then again, I'm not a huge sports fan, just a casual observer...]]> http://www.dslreports.com/forum/remark,19191825 Wed, 03 Oct 2007 18:54:12 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191783 GeekGirl1 : Tiling here in Yardley. It stayed within the SD video area, so it's possible that it could be in the upstream processing chain, not local to Philly.

As for the PQ, it was really hazy. Once they showed the Sharp graphics commercial on the green screen backstop, I figured it out. Black was perfect. It's the video mixing with the graphic insertions.

That 9 foot 'marker' for 1st base was a joke. Do they know how to mark distance correctly?]]> http://www.dslreports.com/forum/remark,19191783 Wed, 03 Oct 2007 18:45:18 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191776 Hooper :

said by knarf829

:

Scratch that. Now I see it on TBS. It's not as bad as I've seen it in the past, but it's there.

Same here. Minor tiling.]]> http://www.dslreports.com/forum/remark,19191776 Wed, 03 Oct 2007 18:43:24 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191683 JeepMatt : It's probably time for another Direct forum thread Noping.

Be our leader!

(God, this is just another reason to say F the 1-month trial and just move to Comcast. This Philly tiling crap is rediculous).
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19191683 Wed, 03 Oct 2007 18:24:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191656 CeeZee : Just watched the Phillies game on TBS (sigh) and no tiling here.]]> http://www.dslreports.com/forum/remark,19191656 Wed, 03 Oct 2007 18:18:35 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191630 JeepMatt : Sorry-
I've been watching Comcast all day (despite the Phils losing - F'ers!!!!).

So, haven't seen any tiling here.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19191630 Wed, 03 Oct 2007 18:14:59 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19191479 knarf829 : Scratch that. Now I see it on TBS. It's not as bad as I've seen it in the past, but it's there.]]> http://www.dslreports.com/forum/remark,19191479 Wed, 03 Oct 2007 17:50:17 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19190872 knarf829 : No kids here so I can't comment on the Cartoon Network, but TBS is loud, proud and tile-free.]]> http://www.dslreports.com/forum/remark,19190872 Wed, 03 Oct 2007 16:09:12 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19190859 noping : Nobody?

Guess it's time to look into calling people out here again...]]> http://www.dslreports.com/forum/remark,19190859 Wed, 03 Oct 2007 16:05:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19188025 JeepMatt : Uh-oh Noping.

Don't tell me the tiling monsters are back! Let's look at the calendar....hmmmmm...we have gone an unusually long amount of time without an issue -

But honestly, I was watching a bunch of Tivo'd programs last night - so didn't notice.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/remark,19188025 Wed, 03 Oct 2007 06:35:18 EDT Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/remark,19187015 noping : Signs of tiling noticed on TBS around 8-9PM during Family Guy. Also signs of tiling noticed on Cartoon Network just now during Futurama.

Anyone else in the Philadelphia area notice anything strange on these or any other channels this evening?]]> http://www.dslreports.com/forum/remark,19187015 Tue, 02 Oct 2007 23:24:34 EDT