Topic 'Philadelphia / Tiling on CN, TBS' in forum 'Verizon FIOS TV' - dslreports.com http://www.dslreports.com/forum/Philadelphia-Tiling-on-CN-TBS-19187015 en Thu, 09 Feb 2012 10:12:53 EDT Thu, 09 Feb 2012 10:12:53 EDT FINALLY http://www.dslreports.com/forum/FINALLY-19802239 said by VZ_Gustavo:

The ticket has been updated, and it looks like some equipment has been changed out. You should have been contacted once that was completed.--
$ sudo rm -rf /]]> http://www.dslreports.com/forum/FINALLY-19802239 Mon, 14 Jan 2008 21:59:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19779481 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19779481 Fri, 11 Jan 2008 04:36:38 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19771827 said by JeepMatt:

Noping-
If you want another contact with VZ, let me know. He'll let you out of the ETF.

He cleared up my $1240 STB bill last month.
Jeep, a $1240 STB bill AFTER you canceled the service and returned the equipment???

How many months ago was that??

Holey Shat, they're still at it.

I would have thought they would have tried improving their billing system since they dinged me for $1380 last April.

Problem was that I didn't cancel my service, I still had the boxes, and they were still on the account and in use when they tried to charge me for stealing them.

WTF Verizon ???
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19771827 Wed, 09 Jan 2008 22:36:01 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19769088 If you want another contact with VZ, let me know. He'll let you out of the ETF.

He cleared up my $1240 STB bill last month.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19769088 Wed, 09 Jan 2008 15:41:33 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19768990
Emails have been re-sent. No response.

Tiling continues.

I've compiled a small list of some of the problems with the TV service I've had since March 2007, all of which I plan to bring up with billing tomorrow as I (once again) try to get out:

general VOD tiling - fixed with new ONT
all services up and down for three days - fixed with new ont(s) and bbu...after three days
random loss of channels - fixed
HBO VOD "white tiling" - still awaiting fix, "coming soon"
loss of all services for 24h+ - Verizon computer error, new ONT installed
tiling on all channels, summer '07 - ?
(lack of) "customer support" - in particular, passing the buck*
tiling since fall 2007 - this thread
DVR - no sound


Let this serve as a warning to prospective FiOS TV customers in West Chester: Shit sucks in this area, don't bother. Get DTV, Dish or even Comcast and be happy. You'll have more luck herding cats or winning the lottery than getting someone to fix your service when it's broken.

*power company agrees - it's not a problem here]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19768990 Wed, 09 Jan 2008 15:30:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19695081 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19695081 Thu, 27 Dec 2007 20:13:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19694566 said by KA3SGM:

but my kids are currently obsessed with new Video GamesI know I've mentioned it, but Ratchet & Clank Future: Tools of Destruction = best game for the PS3 until MGS4, IMO - the PS3 here wasn't doing anything useful except for folding until this came out.

Gustavo has no answers for me. Apparently, the "field supervisor" has the readings but cannot be contacted - instant redirect to voicemail.

Tiling now occurs on Spike TV (54) - more than just a "tick," more than just a simple horizontal "bar." I'm still in the process of writing more emails (if anyone has any additional emails of contacts within Big Red who can push things along, please let me know).]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19694566 Thu, 27 Dec 2007 18:41:42 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19689534 said by noping:

Well, I'm still seeing it, and it seems to be getting worse, again.

I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC.
noping, I have seen the occasional 'tick' in the video, but my kids are currently obsessed with new Video Games that they got for Christmas, so I haven't had much time to watch the TV.
--
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19689534 Wed, 26 Dec 2007 20:23:32 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19687462
I'm still getting no response from Verizon about what they're going to do about it or what came out of the technician visit the other day when he forwarded the readings to the FSC.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19687462 Wed, 26 Dec 2007 13:12:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19657644 said by noping:

A Verizon technician unexpectedly showed up on Monday afternoon - a visit was not scheduled, saw his truck just as I was pulling into the garage. Took readings from both boxes and the ONT (still very good, only pre-bit errors). Trouble ticket was closed "as is protocol after a dispatch" (according to Gustavo).

So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them.
I'll be honest, I haven't seen the problem at all lately. I watched TBS, Boomerang, and CN for some good stretches over the last several days, and I haven't seen so much as a flash of tiling. Still interested in hearing where things go with this - please keep us posted.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19657644 Thu, 20 Dec 2007 12:38:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19652964 The Consumerist involved never, ever hurts anything.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19652964 Wed, 19 Dec 2007 17:57:49 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19652869
So nothing new, no real progress. Tiling continues and I'm still in the progress of writing an email detailing the problem to the contact Jeep mentioned...if anyone else has any ideas on who else to contact to nudge Verizon along, I'd love to hear them.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19652869 Wed, 19 Dec 2007 17:43:31 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19641145
Posting as an ANON doesnt help either, and usually everyone can see right thru the ANON just by the comments.

So lets all take a deep breath and check the emotions at the Door]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19641145 Mon, 17 Dec 2007 21:10:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19637461
FSC called, they said they're going to have someone check the CO - if they see nothing, they're going to insist on sending another technician out.

K, if you're seeing a problem, please report it...they think that the problem's been fully resolved in this area, it's no longer a "group" issue, it's an "individual" issue.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19637461 Mon, 17 Dec 2007 11:09:50 EDT Jeepmat,I never mentioned comcast http://www.dslreports.com/forum/JeepmatI-never-mentioned-comcast-19637435
I thought you never mentioned comcast :huh:
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Love Fios,Comcast Sucks]]> http://www.dslreports.com/forum/JeepmatI-never-mentioned-comcast-19637435 Mon, 17 Dec 2007 11:06:00 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19633015 said by noping:

Still tiling on TBS, TNT, CNN. Also seeing problems (still!) on CN, Boomerang. It's very infrequent but it's there. ESPN (60) as well...
Ugh ... haven't seen it here.

If it is infrequent, then it could just a be a timing thing. I was feeling sooooooo good about this problem for the past week.

Now I'm going to get all worried about it again ...]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19633015 Sun, 16 Dec 2007 12:41:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19632206 Send an email to the President (address is in the "billing nightmares" thread).

Don't be nice - or they won't do anything. Be a royal prick - and you'll be amazed what happens.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19632206 Sun, 16 Dec 2007 09:23:22 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19632032 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19632032 Sun, 16 Dec 2007 07:54:48 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19631443
ESPN (60) as well - I tuned in for SportsCenter's coverage of the Mitchell report, saw it once. No clue if it's happened since Thursday.

Also still running into the occasional audio dropouts on USA Network. Now I know that the problem that I experienced with this channel days ago wasn't a fluke.

Anyone have any suggestions on how I would get in contact with the local franchise authority like knarf suggested earlier in the thread?]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19631443 Sun, 16 Dec 2007 00:39:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19608153 said by GeekGirl1:

Back to the Flyers on Versus - SD (!).
Sheesh, five player suspensions already...

Nothing new to report, still seeing problems on TBS/TNT/CNN. No more problems with 50 since that one occurrence the other evening. I rarely watch ESPN so I can't comment on whether or not that's been fixed.

Something I thought was worth mentioning - if you opened a trouble ticket last week before/during the group outage ticket and if you are still seeing problems, ask them to re-issue a new ticket since all tickets attached to the group ticket were closed when they supposedly "fixed" the problem.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19608153 Wed, 12 Dec 2007 01:22:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19606143
However, this program is letterboxed and no pixelation was noted in the letterbox (black bar) area. Me thinks that if it was due to the distribution system, the entire picture would be pixelated. Since it's only in the letterbox area, maybe it's at the source (formatting) before it gets out to fiber.

But... my NGC-HD recording had lots of glitches when I recorded a show Sunday night and watched later.

Back to the Flyers on Versus - SD (!).]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19606143 Tue, 11 Dec 2007 19:12:43 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19600008 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19600008 Mon, 10 Dec 2007 20:37:10 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19599319
Right, the group ticket is closed. My original problem was reported for 60 (ESPN), 163 (CourtTV), 201 (AMC), 227 (Cartoon Network) and 228 (Boomerang). Those channels seem to be fine.

I've seen the glitches on CNN, CNN Headline News, and TNT this weekend. I've still got a ticket open for that. The status seems to be "we will watch and wait."

So to all the readers and lurkers, if you see the problem then definitely report it.

cleckjr]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19599319 Mon, 10 Dec 2007 18:52:24 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19598898 said by VZ_Gustavo:

The group ticket itself has been closed and the issue for what other customers were experiencing at that time has been resolved. Unfortunately, this was not related to the issue you have been reporting. Unfortunately, we still do not have a resolution for your situation; however, I'll continue to inquire with our engineers to hopefully find something.asdfasdfasdfarrrgh

if you're still having problems with these channels, please report it to them - they think that it's been totally resolved and that my issue is completely unrelated]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19598898 Mon, 10 Dec 2007 17:41:45 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19596071 said by JPL:

Ok, here's the latest. My wife got not one, but two calls from Verizon this afternoon. One was from the tech that was set to come out. Both told her (mostly) the same thing. First that there is definitely a network problem. And second, that it's still being worked (sounds like the CSR I talked to today got that part wrong). The one difference in the stories that these two guys told had to do with the scope of the problem. One told her that it was a national problem, the other said that it was specific to Philly. Clearly it's the latter.
I have noticed it here in the DC area for months (SD channels mostly), when the baseball playoffs were on it was very noticeable. I called VZ and 2 techs came to my house about 1 month ago.

They saw it and basically laughed and said that it was not a problem with VZ, but from TBS/TNT....the broadcaster.

They were nice, but just said that there was nothing they could do to fix it...they said when someone complains about pixelation it is when the whole screen has big artifact squares. On mine it was small ones, looks like grains of sand, but still makes the shows not fun to watch.

Bottom line is.....VZ always falls back on 'it's not us, we just pass the signal on from the broadcaster, it is them & their feed'

So my question is this: When VZ says that, what is the answer for us??? How can we get those channels fixed? (I did by the way send TBS/TNT an e-mail complaining, never got a reply).]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19596071 Mon, 10 Dec 2007 09:23:36 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588664
said by cgeek5467:

It's not 100% fixed, whatever Verizon did helped a lot though.
They did what they usually do. Duct tape, bubble gum, Band-Aids®, string. Wait and watch, it's going to get a lot worse in a few weeks.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588664 Sat, 08 Dec 2007 20:28:29 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588373
Between 6 and 7 PM, I was watching CNN and I saw it occur once -- it was in the middle of screen. Had flipped through other channels during this time and saw it on TNT at the top of the screen.

It is nothing like the pixelation and tiling I was seeing last weekend. Given the infrequency and severity of it, I doubt many customers are going to pick up on it.

As far as Cartoon Network and Boomerang, the kids said they never saw "the noise" when they were watching today.

It's not 100% fixed, whatever Verizon did helped a lot though.

Edit -- There is still a lot of TV watching to do this weekend, so I'm not ready to say its fixed. I'll keep watching until Monday ...]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588373 Sat, 08 Dec 2007 19:25:38 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588371 --
"Lithium is no longer available on credit"]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19588371 Sat, 08 Dec 2007 19:25:21 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19587624 said by noping:

Definitely not fixed here. Saw tiling (horizontal bar) across the screen on CNN.
Agreed - I saw some pixellation on TBS (very minor, and pretty infrequent - probably twice in the course of an hour or so).]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19587624 Sat, 08 Dec 2007 16:49:25 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19586863 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19586863 Sat, 08 Dec 2007 14:05:09 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19585494
I've not seen any issues last night or this morning.

The litmus test in this house will be when the kids start vegging out in front of the TV watching Cartoon Network and Boomerang this morning.

Things the make you go HMMMMM ....
said by knarf829:

He said that, as of two hours after my update above, the folks at the VHO say the issue is now fixed.
Would that make the "resolve" time to be about 5 PM Eastern on Friday?
Interesting ... just in time for happy hour ... ;)]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19585494 Sat, 08 Dec 2007 07:26:55 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19585088
Turner networks look better now, though.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19585088 Sat, 08 Dec 2007 02:03:13 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19583469 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19583469 Fri, 07 Dec 2007 19:52:35 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581960
Verdict: Not Fixed.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581960 Fri, 07 Dec 2007 15:28:58 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581808 andrewRedHill says that they did - I wouldn't have seen it.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581808 Fri, 07 Dec 2007 15:05:28 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581513 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19581513 Fri, 07 Dec 2007 14:16:19 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19580254 said by JPL:

I'll keep an eye on things this weekend, but in the meantime, anyone else still seeing pixellation?
Still saw some minor tiling last night (so minor that I barely caught it - but it's there), one occurrence of the screen freezing up.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19580254 Fri, 07 Dec 2007 10:49:49 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19580066 http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19580066 Fri, 07 Dec 2007 10:13:46 EDT Re: Philadelphia / Tiling on CN, TBS http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19579627 said by AVITWeb:

cleck, what kind of problems were/are you seeing?
I would see random blocks of "noise" on the picture. Sometimes complete horizontal blocks of the noise across the picture.

Have you ever rented a badly scratched DVD and had the movie get all garbled and blocky because the DVD player isn't able to read the data? That is sort of what it looks like.

I should take a picture of it, but I don't know if I am quick enough to snap the picture, since it is a random event.]]> http://www.dslreports.com/forum/Re-Philadelphia-Tiling-on-CN-TBS-19579627 Fri, 07 Dec 2007 08:37:18 EDT