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newf7
join:2007-09-11
Brampton, ON
1 edit | reply to secotton
Re: Initial Routing Issues turn into IP range issues
I agree that the techs on the supervisor and manager support lines are a whole lot better than any first or even second level tech you're likely to get calling support. Having said that, there are a few points:
1) it shouldn't be necessary to "jump through hoops" to get support that isn't a waste of your time
2) the issue, which I expect many are having, isn't resolved; you've just been given a, IMNSHO, less than satisfactory work around
3) dealing with problems, in this manner, may work for some but does anyone else having the same problem no good at all
Again, IMNSHO, it's much more an effort on BS' part to reduce the exposure the problems receive than a genuine desire to resolve them | |
secotton
join:2005-03-30
North York, ON
| I would agree that I was only given a workaround, but some issues take some time to resolve, however I'd much rather be given a workaround that actually seemed to work, than a first level tech:
a)lowering my profile to try to resolve issues
b)having me switch cables around
c)disabling everything in my startup
d)telling me it's a problem with my computer and I should re-install.
At least in the end, my internet connection started working again and it was clearly explained to me what the problem was and how to resolve it on my end for the time being until the prolem is truly fixed. | |
newf7
join:2007-09-11
Brampton, ON
| said by secotton :
I would agree that I was only given a workaround, but some issues take some time to resolve, however I'd much rather be given a workaround that actually seemed to work, than a first level tech:
a)lowering my profile to try to resolve issues
b)having me switch cables around
c)disabling everything in my startup
d)telling me it's a problem with my computer and I should re-install.
At least in the end, my internet connection started working again and it was clearly explained to me what the problem was and how to resolve it on my end for the time being until the prolem is truly fixed.
and, from the post in the "Sympatico Direct forum" thread said by secotton :
Yes - that is what I was referring to. It wasn't a permanent fix, but it seems as though it is an issue that is coming up right now that needs to be looked into further. I would think it's something that isn't a quick fix, so all they can do is suggest a workaround. I'm sure that first level wouldn't know how to work through this type of issue.
As I said, I agree that the support you're likely to get from "DTOFF" is much better than you're likely to get calling BS' regular support. Having said that, it isn't difficult to improve on "worse than useless" and I would like to know why, other than reducing expenses by having people from the sheltered workshop manning their support lines, BS subjects us to the sort of treatment we receive at their hands.
Your suggestions that "some issues take some time to resolve" and "it's something that isn't a quick fix" are too kind...no, I mean really...they're too kind. Bell is a multi-billion dollar entity and, with resources like that, there isn't much that can't be fixed damned near instantaneously; certainly not issues such as this.
We pay a premium for what I was led to believe was a premium service. In fact, judging from my own experience and numerous posts on this forum, the service is less than adequate. Reading the reviews posted on this site, it's apparent companies charging considerably less than BS are providing considerably better service.
Hey, here's an idea: since BS obviously doesn't want to give me what they sold me or charge me for what they gave me, how about they credit the customer service concessions they've already given me plus an additional three months, in partial compensation for the time they're forced me to spend dealing with this since the last concession was given, to my phone account and I'll switch to a decent provider, so long as they guarantee the change over will be made without interrupting my Internet access. Who says I'm "not even willing to meet Bell halfway and come to some sort of compromise"? 8-þ | |
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