mdecipher
join:2005-09-27
Derby Line, VT
| reply to supergirl
Re: Vonage Horror Stories
I think the message to any potential buyer of Vonage is clear:
Buy the network and technology, most customers are satisfied with their service as long as they don't have to talk to a human bean at Vonage
Do a clean sweep of all employees and start from the ground up with a fresh perspective and focus on a genuine, honest, action oriented customer service product.
Going on two weeks with no phone service yet! Promises and ticket #'s up the yin yang. Great conversations. I feel like I paid a hooker, she'll accommodate but fails to respond. |
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OlpA
join:2007-10-26
Abilene, KS
| reply to redshift
said by redshift  :200 out of 2 000 000 customers isn't that bad. 6066 complaints on the BBB site is kinda bad for vonage 
»trenton.e-asp.net/NIS4/bbbreport···11005249 |
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altair17n
join:2006-11-22
Edison, NJ
| reply to mb
said by mb :said by fixrman :I was with Vonage for two years +. I put up with lower call quality because it saved me over 25 bucks a month. I get superb quality with Vonage, more often then not, your quality depends on the quality of the broadband connection that you have, which is independent of your VOIP provider unless they are one in the same. imho, that's ppl no understanding where problem is coming from: voip needs a high speed, and it's better be a good one: 200k up/down with 100% QOS and low (like 50ms) latency.
any lower on speed (reliable speed), or latency kicking 100+ and you will have problems. |
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jaa
Premium,MVM
join:2000-06-13
 ·Optimum Online
 ·Vonage
| reply to supergirl
I stay with Vonage because the quality and uptime is better than my AT&T phone line. It also has a lot more features and is less expensive.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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Sbrav77
Premium
join:2004-03-02
Bourbonnais, IL
| reply to dellsweig
I had them for over 3 years without too many problems. Wife approval factor was one reason I switched to CallVantage. The billing issue I had with them put me over the edge. I won't repost it since I discussed it earlier, Just beware of their billing. |
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dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY | reply to mahermusic
5 years plus for me too - POTS free - some minor issues (ISP related) along the way.
For the amount of $$ I have saved over time - it was a great choice and have never considered going somewhere else... |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to supergirl
Going on 5 years with never a problem... and LOTS of $$$ saved. I don't understand why anyone WOULDN'T stay with them.
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Don't blame me... I voted for KERRY. |
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mb
join:2000-07-23
Washington, NJ
·Comcast
·Callcentric
·Vonage
 ·Verizon Online DSL
| reply to fixrman
said by fixrman :I was with Vonage for two years +. I put up with lower call quality because it saved me over 25 bucks a month. I get superb quality with Vonage, more often then not, your quality depends on the quality of the broadband connection that you have, which is independent of your VOIP provider unless they are one in the same. |
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fixrman
join:2003-02-10
Hatboro, PA
·Verizon Online DSL
 ·Verizon FIOS
·Vonage
| reply to supergirl
I was with Vonage for two years +. I put up with lower call quality because it saved me over 25 bucks a month. When POTS service became cheaper and VoIP competition increased, Vonage became less attractive.
When my router needed to be rebooted 4-6 times a day or more to get a dial tone, Vonage became a nuisance at any price. They sent a *reconditioned* router that helped for maybe 36 hours. I asked for them to send me a Motorola router, but they refused. The very unhelpful rep told me it was my responsibility to get a reliable router. Since they provided the equipment, I told her, and it is necessary for the service to work properly, I indicated that in the interest of customer service and in light of all the problems I have had as a loyal customer for over two years, they should make it easy for me to correct the problem.
I won't go into the inane conversation the clueless rep had with me; I told her to cancel the *service* since I wasn't getting any service anyway.
I defended Vonage and their crap VoIP for far too long. It was never great, only better than paying a higher price. In the end, not really worth all the aggravation and complaints from the War Department when the phone was out.
Stick a fork in Vonage, they are done. |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
·Verizon FIOS
·Vonage
·magicjack.com
| reply to ptrowski
said by ptrowski :Again, it is only as strong as the connection. You can have great speeds but it could have latency spikes, high jitter, etc. That will affect VoIP worse than lower speeds. ^^ exactly.
--
"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[blog] - I don't have to like Bush to love my country. |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
·Verizon FIOS
·Vonage
·magicjack.com
| reply to supergirl
said by supergirl :I had 1mb up (12/1 service with Cox at the time). It was a pain to set up, and, thank God, I didn't port any number to these bozos. People said they heard echos and called and no connection. I cancelled within 15 days actually. There must have been some other issue on your line, packet loss or latency that was causing issues on your end. If that were the case, it would be out of Vonage's control.
(For me, I had some water damage at my tap which took Cablevision months to come and fix. The techs on the phone insisted nothing was wrong with my line, but after months of issues, I insisted a tech come out. When he came out, he found water damage at my tap. Once fixed, my VoIP calls improved.)
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"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[blog] - I don't have to like Bush to love my country. |
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W8ASA
Tieng gi vay?
join:2000-07-31
Dayton, OH
clubs: 
·magicjack.com
·AT&T Midwest
·RoadRunner Cable
·Vonage
| reply to supergirl
Vonage works fine for me
I've had Vonage for several years, and use their UTStarcom F1000 wi-fi phone. It works every time I use it, and the audio is very good. I also use it when travelling in Europe and other places, where hotels normally have wi-fi connections.
I only have one suggestion for Vonage, and that is to allow a wi-fi phone customer also to have access to the software method of calling when a wi-fi connection is not available. That is, without having to purchase a second account/phone number.
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Microwave and RF Components at www.ohiomicrowave.com |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to supergirl
Re: Vonage Horror Stories
Again, it is only as strong as the connection. You can have great speeds but it could have latency spikes, high jitter, etc. That will affect VoIP worse than lower speeds.
I had 6/512 on my old cable provider, but the node must have been oversold as in the evening the quality would go downhill. After switching to DSL, my VoIP quality has greatly improved. |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to Jeffrey
I had 1mb up (12/1 service with Cox at the time). It was a pain to set up, and, thank God, I didn't port any number to these bozos. People said they heard echos and called and no connection. I cancelled within 15 days actually.
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
·Verizon FIOS
·Vonage
·magicjack.com
| reply to supergirl
Your Vonage service quality will largely depend upon your existing broadband connection.
For a while, from 1999 till 2005, I had Optimum Online from Cablevision. From 2004 until the present, we've had Vonage. We started with 1 line, and currently have 3. Our OOL connection was very good, though at peak times traffic on my node would get a little congested, and as a result, I'd have the occasional hiccup or stutter on my Vonage voice line. Out of their control, and I was well aware of the issue. It continued to pass the "mom/daughter/wife test", and since the features were fantastic as was the price, we kept Vonage.
In 2005, we signed up for Fios from Verizon. Since then, our Vonage line has been exceptional. No problems, outstanding quality and service. Sure, there is the few time per year 3-6 hour outage or the the hiccup in the voicemail system, but for the price, feautres, and quality, I love it.
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"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[blog] - I don't have to like Bush to love my country. |
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SauceMaster
join:2004-08-01
Kokomo, IN
·Comcast
·AT&T Midwest
| reply to supergirl
It just shows you can't please everyone in this world. No company has 100% satisfaction. Someone will always be unhappy with something. If your going to try to slam a company that has 2 mil users you might want to come up with better evidence than 247 complaints out of 2 million users.
Honestly I've had Vonage since Oct 15 2004 and it's been rock solid. Why would I want to change ? |
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JoeG4
join:2001-12-16
945941 | reply to supergirl
They've been terrific for me over the past few years, and I left them for sunrocket. After they went bust, vonage was the first to have a fricken offer in the mail, lol. |
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chemaupr
join:2005-06-06
Alexandria, VA
| reply to priller
said by priller :said by supergirl : Why do any of you tolerate them? I had them a month and cancelled. So, why did you cancel? I've had Vonage for almost 5 years. I have nothing bad to say about them. However, the cancellation pains do appear to be unacceptable. He canceled because 247 others did. Peer pressure...
I move to vonage two months ago. No problem so far. All together I have been using voip 4-5 years now. No reason to go back. |
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banditz71
Premium
join:2001-04-03
Aubrey, TX
 ·Speed of Light Bro..
|  reply to supergirl
NO problem with them here.......GREAT service since Feb.
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Athlon 64 X2 4200+ / 2GB RAM , Speed of Light Broadband (Wireless) (Home) / Sprint_Embarq DSL (Work) , Network= 6 computers running WinXP(SP2), Netgear Routers, Firefox 2.0, Thunderbird 2.0
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DMS1
join:2005-04-06
Carrollton, TX
| reply to supergirl
I always love reading these "horror stories", the majority of which are spur-of-the-moment rants. The bad spelling and grammar usually gives it away.
I particularly like the woes of this person: »www.ripoffreport.com/reports/0/2···5317.htm. I'm not sure which is more stupid - the person who expects to use Vonage over dial-up, or the fact that AT&T seem to think that Vonage should know that the user is too far from the CO to get DSL. |
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