Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to Bell_Abused
Re: Total BS from BS!
said by Bell_Abused  :But to try and bring a topic like the CRTC lie out of the public... well that should be addressed to all. Many have been given the CRTC lie excuse from reps, billing and exec's. Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means.
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New season starts October 3rd - GO SENS GO |
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Bell_Abused
join:2006-10-07
·Bell Sympatico
| said by Deadpool :said by Bell_Abused :But to try and bring a topic like the CRTC lie out of the public... well that should be addressed to all. Many have been given the CRTC lie excuse from reps, billing and exec's. Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means. True. I may have wored it wrong. I apologize.
In fact it was one of Don's team members (A "Direct" forum team person) who offered specific help in this CRTC situation and what was said about the CRTC by sympatico for this specific issue and person for resolution.
I worded it wrong, and you are correct.
However, I still think (in my belief) that this issue which has now comes from all venues (Billing, Reps and Executive Office) be discussed openly. Too many people in a short period of time have mentioned this.
So I stand corrected, but I would like to see Bell address the issue openly and assure the public/us, that this will be corrected in the near future.
In my belief its wrong to tell people its the CRTC's fault for mandating B/W limits. Plain and simple.
However, I also think each person told this lie to bring the topic up in the "direct forum" so Don's team can further investigate and correct this issue and weed out the person(s) who is/are the root cause of this lie. |
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AguyPeriod
@bell.ca
| reply to Deadpool
said by Deadpool : Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means. If a Support forum on a 3rd party website is the BEST place you can get service for a product you have from a MAJOR Corporation that offers professional 24/7/365.. There's a whole heck of a lot more wrong than what meets the eye.. |
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Aguyperiod
@bell.ca | offers professional 24/7/365.. There's a whole heck of a lot more wrong than what meets the eye..
professional Help 24/7/265... is what i meant to type. |
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EcHoMaN
join:2003-05-04
Toronto, ON
1 edit | reply to AguyPeriod
said by AguyPeriod :said by Deadpool : Agreed, and I don't believe anyone from Bell has asked any user to stop from making those posts. The Direct forum is intended to fix single user issues that have found no resolution using normal means. If a Support forum on a 3rd party website is the BEST place you can get service for a product you have from a MAJOR Corporation that offers professional 24/7/365.. There's a whole heck of a lot more wrong than what meets the eye.. Yes, sad state of affairs when 95%+ of Sympatico customers are subject to current treatment, or lack thereof.
That's what happens when a company gets so big. They've pretty much done away with first tier knowledgeable support and 2nd tier+ can never be reached because first tier are just doing their job(script reading)and hanging up, or puttin you on hold, hoping you will bugger off. Bell couldn't care less as if anyone decides to go elsewhere they will still rake in a portion. Let's not even get into how Sympatico doesn't really need to try and keep it's customers around because of their subscriber rate, plus+contracts+cancel fees. Beg to differ? Call them up. |
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AguyPeriod
@bell.ca
| They may *THINK* they don't need their customers but if everyone left and paid their cancelation fees etc what would they do next month with no customers? Not to say that would EVER happen but with more and more people leaving Bell sooner or later they're going to look in the old BS pocket book and start to notice it's not near as thick as it once was and that will make someone think atleast for a second as to why?
Do you really think after an X amount of time someone that was once treated so poorly from a major corp would ever think to switch back once they've found themselves in a comfy little nook with their new ISP/phone provider and are being treated like a customer should appose to how they *BS* Want to treat you? I doubt it and they'd be somewhat a fool if they did just asking to be kicked around again like a rock on the curb.. |
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