Re: Sprint needs to deal with keeping their CURRENT customers! -

Author	All Replies
SigEp1995 join:2000-11-17 Alumni Hall	reply to qworster Re: Sprint needs to deal with keeping their CURRENT customers! There's no such thing as appeasing current customers. Business schools for years have taught the 80/20 rule (80% of your profits come from 20% of your customers), but who actually listens to that after they've gotten their expensive toilet paper? The Wall Street bell is what's telling them what to do. Pavlov anyone? -- \| Sigma Phi Epsilon \| My Ride \|
	to forum · permalink · 2007-10-03 15:19:43 ·

Sprint CEO Takes Shot At Telcos > Sprint needs to deal with keeping their CURRENT customers!