Scarecrow
@embarqhsd.net
| Question about slow speeds...
I have been having really wishy washy connection speeds ever since we moved to this new house about feb this year, and never really found any place to ask this until now. First foray with DSL and its aweful, I assume my father is getting the cheapest one you can (1.5mbs?)which is not what i'm complaining about, but rather like clockwork at least once a day my connection gets about as bad or worse then a 56k for hours on end (i'm assuming, havent had 56k in forever and when I did I had no notion of ping or any of htis stuff..). I dont know a whole lot about the "internet" industry (cant think of the word... I see yall mention DSLAM, I have no idea what that is, etc.) but I know my way around computers. Anyway I average about 100 - 180 kbps on downloads and ping about 80 - 120 when its running good, but whenever it starts to slow down it'll usually peak at 15 - 20 kbps downloads but averages about 1 - 5 kbps and the ping... is just aweful, i've seen 20,000.
At first I thought maybe it was like cable and it was b/c to many people were on, as it usually occured during peak hours, but then I talked to a friend sort of in the industry and he said it shoudn't be affected like that like cable is, at least not to that extent. But now it does it completely random times, i've seen it start at like 1am and 12pm and it can last for a few minutes or go on for hours. Anyone have any idea what the problem might be and/or how to fix it? |
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bctrainers
join:2004-08-03
Olathe, KS
| Run a speed test via speedtest.net, dslreports.com or testmy.net and post the results here. In addition, when it is slow, open up command prompt and do a tracert to google.com or some other website that you frequently visit.
Now with a tracert, toy make it easy, just do: start - run - command - type in this: tracert google.com > C:\trace.txt
Once the trace has finished, go to C:\ via My Computer, open the file named trace.txt than copy/paste the trace into the post here.
Also, you should run a check on your DSL box if it isn't bridged for ATTN rates and such.  Take a good read at this: »/faq/sfc/11._T···ng#13728 [Not really worth retyping something that is already done!] |
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Scarecrow23
@embarqhsd.net
| reply to Scarecrow
Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:
1 2 ms 4 ms 1 ms 192.168.2.2
2 3 ms 2 ms 3 ms 192.168.2.1
3 421 ms 110 ms 458 ms tx-67-77-68-1.dyn.embarqhsd.net [67.77.68.1]
4 438 ms 162 ms 125 ms tx-71-0-224-9.sta.embarqhsd.net [71.0.224.9]
5 645 ms 133 ms 170 ms sl-gw40-fw-4-2.sprintlink.net [160.81.235.77]
6 489 ms 283 ms 158 ms sl-bb22-fw-4-3.sprintlink.net [144.232.8.249]
7 637 ms 119 ms 104 ms sl-bb25-atl-6-0.sprintlink.net [144.232.8.20]
8 607 ms 117 ms 136 ms sl-bb23-atl-14-0.sprintlink.net [144.232.12.1]
9 632 ms 282 ms 363 ms sl-bb24-atl-15-0.sprintlink.net [144.232.12.6]
10 391 ms 506 ms 430 ms sl-st20-atl-0-0-0.sprintlink.net [144.232.20.115]
11 332 ms 97 ms 123 ms 144.223.47.234
12 614 ms 167 ms 533 ms 72.14.236.12
13 413 ms 163 ms 525 ms 64.233.175.98
14 301 ms 160 ms 178 ms 72.14.232.53
15 423 ms 167 ms 133 ms 72.14.232.70
16 501 ms * 253 ms py-in-f99.google.com [64.233.167.99]
Trace complete.
Thats when its bad, althought it's peaking at the bad "state", i usually see it a lot worse.
Via dslreports.com
Megapath server / San Fran, CA
Latency: 359ms
DL: 242 kbps
UL: 110 kbps
Thats when its bad, althought it's peaking at the bad "state", i usually see it a lot worse.
I'll try to post them when its normal. |
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bctrainers
join:2004-08-03
Olathe, KS | To what it appears, it looks like embarq oversold in your area and is causing a massive backup at the CO. Most best bet is to just complain...  |
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certdsltech
@embarqhsd.net
1 edit | reply to Scarecrow
what modem do you have? if it is the 660r:
telnet 192.168.2.1
password 1234
option 24
option 1
on this screen you will see the physical link speeds to the dslam. if you are paying for 1.5 you will see the down rate of 1760 with the up being 576 if these are not your speeds then there are problems elsewhere it could be a bad modem or 2wire gateway, a bad port, or a defective splitter or filter installed. if you went with or have dish or direct tv make sure those boxes have filters on them also. if you have an alarm system you need to make sure there is a splitter installed in your nid outside. if they sent you filters and you do have one (alarm sys) call and request a splitter. Also if you find your sunc rates off request to have a tech verify sync at nid(box outside) if it dosen't pass his test then he will know where to check.
[Mod note: email address removed for privacy. Not a good idea to post it on a public board.] |
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Scarecrow23
@embarqhsd.net
| I do infact seem to have a 660r... also have a 1.5 apparently, says upstream speed is 572 and downstream speed is 1756, I geuss thats what your talking about?
If it is then I geuss the routers not at fault? But we do have dish and an alarm as well... |
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Scarecrow23
@embarqhsd.net | Althought I geuss I should check when its bad... seems like its not terrible ATM... |
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bctrainers
join:2004-08-03
Olathe, KS
| said by Scarecrow23 :
Althought I geuss I should check when its bad... seems like its not terrible ATM...
While this sounds odd, does all the phone lines in your house have filters on them? In addition, if so, if someone is using the phone, does the speed greatly degrade? |
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Scarecrow23
@embarqhsd.net | Not sure how to check for a filter... whats it look like and where do I check? |
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bctrainers
join:2004-08-03
Olathe, KS
| Filters are normal Phone line / DSL separators. »en.wikipedia.org/wiki/DSL_filter --> »upload.wikimedia.org/wikipedia/e···lter.jpg
If your filters are not in the house, than the DSL line might be a single line to the phone box outside of your house. |
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dav0r
translate
Premium
join:2003-06-15
Albertville, MN
 ·Charter Pipeline
 ·Embarq
1 edit | reply to Scarecrow
said by Scarecrow :
At first I thought maybe it was like cable and it was b/c to many people were on, as it usually occured during peak hours, but then I talked to a friend sort of in the industry and he said it shoudn't be affected like that like cable is, at least not to that extent. Traditionally yes, you're correct... however I like you have the same issue with Embarq that I've been trying out here for a week.
The CO didn't list DSL-capable but Embarq setup this (short) long-haul solution to get DSL to my neighborhood. Using tracert I noted the latency was NOT due to my first hop but rather to the 2nd hop (which should be the meet-me point for connecting to fat pipes/peer networks or at the very least well-connected, correctly provisioned routers. +++EDIT/NOTE: When I say first hop I mean first hop off-network (really talking about 2nd and 3rd hops as I use a router and that is always 0ms when I test to anything ping/tracert). You want to look for your first hop that is not 192.168.etc. +++
If your first hop is always steady and the 2nd hop or later (still on-network, not AT&T or Level3, etc.) is latent that node/router (whatever it is) is likely getting pounded and is the capacity choke point. NO CLUE why they would not beef this up to account for forcasted traffic during busy hours but it appears to be a common theme that Embarq runs too lean on this hop/area of their network administration. |
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nr66man
join:2003-09-20
Johnson City, TN | Amen Brother! |
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