telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA
| reply to dan991199
Re: Speed not matching the service....
said by dan991199  :[..], why offer the speed if you are going to put such constraints on what the customer does with it? This is a great question which prompts me to answer with another question 
The cost of building and supporting any network is based on max capacity used at the peak hour / busy day. As you raise speeds and if user behavior does not change, the impact is not substantial. However if a very small portion of your users "re-sell", share or allow third parties to use this bandwidth 7x24 maxing out this speed, there is a significant cost increase in the usage.
The difference is usage vs. speed.
That said, if you had to choose, and from a business perspective (not greed) could only choose 1, what would it be:
•Unlimited usage at low speed
•Fast speed without sharing bandwidth and within the same usage as 98% of average users
•Fast speed and pay for the extra bandwidth as a 2% "power user" or user allowing file sharing for the Internet |
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dan991199
join:2007-10-01
St Catharines, ON
 ·Cogeco Cable
| I love(d) coegco for the speed that it provides its customers but with the enforcement of now a hard bitcap the speed really doesn't reflect what a user can do anymore.
a standard user can break his or her monthly bitcap in less than a 24 hour period. Granted this would be an exceptional case but seriously folks, why offer the speed if you are going to put such constraints on what the customer does with it?
last month i received a warning from cogeco on Sept. 28, so i was ok for the monthly rollover. but i was also on vacation for 7 days of that month. I as well as a lot of other users on this forum think that this month is going to be really telling as it will be the first full month of the bitcap being enforced (cogeco began enforcing the bitcap on September 17th).
so we'll see i suppose. Also anyone effected by this should use the customer service option at cogeco's website to let them know how you feel. or write in to:
Cogeco Cable
ATTN: Office Of The President
PO BOX 5076
STN Main
Burlington, Ontario
L7R 4S6 |
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